All you need to know about cancelling your Half Fare Travelcard.
Find out how to easily cancel your Half Fare Travelcard yourself. You will also find information on the cancellation reminder and early cancellation of your Half Fare Travelcard.
How can I cancel my Half Fare Travelcard?
Two months before the annual automatic renewal, you will receive the invoice for the new validity period of your Half Fare Travelcard. You can cancel your Half Fare Travelcard at the end of any payment period, subject to the applicable notice periods.
Here’s how it works:
- Open swisspass.ch and log in using your personal details.
- Select “Cancellation information” under the “Travelcard” tab.
- Select “Send cancellation” and follow the instructions.
Is there a deadline for cancelling the Half Fare Travelcard?
The Half Fare Travelcard must be cancelled at least one month before the annual automatic renewal. We will remind you of the possible cancellation date well ahead of the automatic annual renewal. You will receive this reminder together with your annual invoice. Please note that the eBill payment method means you will not receive any additional billing information and will therefore not receive any cancellation reminders from us by post or by e-mail. Regardless of the payment method selected, you can set up an e-mail or SMS reminder in your customer account on swisspass.chLink opens in new window. for the next possible cancellation deadline for your Half Fare Travelcard.
Example of cancellation dates:
Travelcard year: 15 August 2022 to 14 August 2023
Latest possible cancellation date: 14 July 2023
Check the latest possible cancellation date for your Half Fare Travelcard now at swisspass.ch.
It is also possible to set up an additional cancellation reminder by e-mail or by text.
- Go to your travelcard details on swisspass.chLink opens in new window.
- Go to “How do I set up a cancellation reminder for my Half Fare Travelcard?”
How do I set up a cancellation reminder for my Half Fare Travelcard?
You will be sent a reminder by post two months before the automatic renewal date, together with the annual invoice. You can also set up e-mail or SMS notifications on swisspass.ch.
Here’s how it works:
- Open swisspass.ch and log in using your personal details.
- Move your mouse over your initials in the top right-hand corner.
- Select “Contact channel”.
- You can now select the type of cancellation reminder you want.
- If you manage several travelcards in your customer account on swisspass.ch, your contact settings will apply to each of them.