Help with refunds on tickets in Switzerland.

All you need to know about refunds for unused or partially used tickets bought on SBB.ch or in the SBB Mobile app. Tickets purchased at the ticket counter or ticket machine can only be refunded at a staffed station.

Tickets purchased via SBB Mobile.

Tickets purchased on SBB.ch.

Tickets purchased at an SBB ticket machine or an SBB ticket counter.

Supersaver tickets, Saver Day Passes and Supersaver Class Upgrades.

RailAway combined offers.

Questions from the Community.

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    Saver day pass ticket upgrade

    I want to upgrade the rating of Saver Day Pass ticket from Grade 2 to Grade 1.Is there any solution other than buying a new grade 1 after refund?

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    we want to refund.

    Hello. I'm JIHYUN JOO. We have a Swiss pass, and tickets from Zürich HB to St. Margrethen SG are double-booked. We want to refund this section ticket. When I told the station worker on the train, I got an answer to tell the office. I attached Swiss pass QRcode and from Zürich HB to St. Margrethen SG QR code. 1. Swiss pass ticket ID    - JIHYUN JOO : (SBB Admin: PII redacted. Please do NOT post any personal details, including customer, order or ticket numbers. Reason: SBB Community is a public forum)    - HYUNYOUNG PYO : 2. SBB ticket Order no. :  l hope you positive reply. THANK YOU:)

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    Refund request

    Hello, I bought a travel card for a month and requested a refund. Is there any way possible that I can cancel my refund request?

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