National tickets which you purchased at the standard price while logged into the SBB Mobile app can be refunded or exchanged for free BEFORE the start of validity. 

National saver products (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) you purchased in the SBB Mobile app while logged in can be refunded/exchanged free of charge within 30 minutes of the time of purchase.

Important: A refund after the start of validity is only possible if proof of non-use can be provided. A fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.) (in German, French and Italian only)

Here's how it works: 

1. Navigate to the tab ‘Tickets & Travelcards’.
2. Make sure the toggle is over ‘Valid’
3. Select the ticket you would like to have refunded.
4. Click top-right on the circle with three dots and select ‘Refund ticket’.
5. Check the settings and have the ticket refunded.

Did you buy your ticket as a guest as you don’t have a profile? Then use the refund form to claim a refund for your ticket.

Please note that the free refund option is not available for purchases made as a guest. This applies to refunds before the start of validity (for tickets purchased at the standard price) and up to 30 minutes after purchase in the case of saver offers.

Tip: Log in when buying your next ticket to benefit from the free refund.

Standard price national tickets.

National tickets which you purchased at the standard price while logged on SBB.ch can be refunded or exchanged for free BEFORE the start of validity. 

National saver offers.

National saver products (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) you purchased on SBB.ch while logged in can be refunded/exchanged free of charge within 30 minutes of the time of purchase.

Important: A refund after the start of validity is only possible if proof of non-use can be provided. A fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.) (in German, French and Italian only)

Group tickets (for groups of 10 or more).

Group tickets purchased on SBB.ch when logged in can be refunded before departure or partially refunded after the journey (if there was a change in the number of participants). 

Refunds before departure (cancellation).

• Reason: The group journey is not taking place.
• Please call the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.) or visit your Travel Centre no later than 11am on the day before your journey.
• A deductible of CHF 10 is charged per refund application if no re-booking is made.

With the request for cancellation of the group journey, all seat reservations on the trains booked made at the same time as this online ticket purchase will be cancelled. Please note the special provisions for RailAway or other partner offers. 

Partial refund after the journey (if there was a change in the number of participants).

• Reason: Not all registered persons travelled on the group journey.
• The change in the number of participants must be confirmed in writing on the additional receipt by the train crew.
• Please contact your Travel Center after your journey.
• A deductible of CHF 10 is charged per refund application.

Here's how it works: 

1. Open the Orders section in your profile
2. Click on the ticket you would like to have refunded.
3. Click on the “Refund” button to switch to the refund overview.
4. The details can be checked again at this point.
5. Click on “Refund” to issue the refund.

Did you buy your ticket as a guest as you don’t have a profile? Then use the refund form to claim a refund for your ticket.

Please note that the free refund option is not available for purchases made as a guest. This applies to refunds before the start of validity (for tickets purchased at the standard price) and up to 30 minutes after purchase in the case of saver offers.

Tip: Log in when buying your next ticket to benefit from the free refund.

You can only get refunds for tickets purchased at the counter or ticket machine at a staffed station.

Yes, but only within 30 minutes of purchase with login.

Purchase with login.

Conditions for getting refunds by yourself:

1. You purchased the saver offer with login.
2. You must obtain a refund of the saver offer you bought within 30 minutes of purchase yourself via SBB.ch or SBB Mobile/SBB Preview.

Saver offers can only be refunded after the 30-minute deadline in exceptional cases. See next question.

Purchase as a guest (without login).

When buying tickets as a guest, there is no option for a free refund within 30 minutes of purchase. 

Saver offers purchased without login can only be refunded in exceptional cases. See next question.

1. You obtain the free refund yourself within 30 minutes of the purchase made using a login (see question).
2. You would like to claim a refund more than 30 minutes after purchase.

From 30 minutes after purchase, you can have national supersaver offers refunded/exchanged only in the following exceptional cases and for a deductible of CHF 10:

Exceptional cases.

• Identical tickets purchased as duplicates.
• The connection booked with the supersaver ticket cannot be provided. For a refund to be made, a new ticket at the standard fare for the same day, identical route and class must be held.
• Ticket for wrong customer group (Day Pass/supersaver ticket/saver class upgrade without Half Fare Travelcard or full fare instead of reduced fare). For a refund to be made, a new ticket must be held for the right customer group.
• Proven inability to travel (illness, accident, death).

More information on the special conditions for supersaver tickets (Tarif 600.9, chapter 8)Link opens in new window. (only in German, French and Italian)
Go to the refund form

1. Free of charge, provided you obtain the refund yourself within 30 minutes of the purchase made using a login (see question).
2. A CHF 10 fee, if you claim a refund any later than this (provided the conditions are fulfilled) (see question).

A fee of CHF 10 is retained for each claim. However, you can have several tickets refunded per claim.

When you obtain the refund yourself.

When you obtain a refund for the supersaver offer yourself within 30 minutes of the purchase made using a login (see question).

When a travelcard has been bought.

• If a passenger subsequently purchases a GA Travelcard or a point-to-point Travelcard in their own name, supersaver tickets and Saver Day Passes are refunded without incurring a fee. 
• The name on the electronic ticket must match the one on the travelcard and each electronic ticket can only be shown once.
• A maximum of three tickets per person can be refunded.
• These rules also apply to standard-fare tickets. 

General:

In the event of train cancellations, delays or line interruptions, you can take the next train if you obtain confirmation from ticket control or sales staff. In this case, no refund is possible. If the resulting delay is more than 60 minutes, you are entitled to compensation in accordance with national passenger law.

Link to claim form for compensation Link opens in new window.
Link to accessible claim form for compensation Link opens in new window.

For delays or cancellations of the transport service linked to saver offer before departure.

If the purpose of your journey can no longer be fulfilled because of a delay or cancellation, do not start the journey and you can receive a refund of the ticket price. Only applies to the transport service relevant to the saver offer.

For delays or cancellations of the transport service linked to saver offer during the journey.

If the purpose of your journey can no longer be fulfilled because of a delay or cancellation, you may abandon the journey, travel back for free using the next suitable connection and receive a refund of the ticket price. Only applies to the transport service relevant to the saver offer. Please provide detailed information and add any confirmations from the railway under comments in the refund form.

For cancellations, rearrangement/postponement or delay of another transport service (flight, bus, etc.)

In the event of a cancellation, rearrangement/postponement or delay of another transport service, such as a flight, long-distance bus service etc., there is no entitlement to a refund or exchange of the saver offer. In these cases, contact the transport company responsible for the problem or your travel insurance company.

In principle, you can neither exchange nor refund RailAway offers purchased online with public transport tickets and leisure tickets. Any exceptions are set out in the General Terms and Conditions (GTC) for RailAway. Please find information on this in advance.

Go to the RailAway GTC
To the refund request

RailAway offers purchased at the ticket counter.

RailAway offers including a public transport ticket and a leisure ticket purchased at ticket counters can only be returned at a counter.

Any exceptions are set out in the General Terms and Conditions (GTC) for RailAway. Please find information on this in advance.

No. The difference (e.g. due to partial operation, lack of snow, etc.) to tickets/leisure services purchased on-site or from the leisure partners cannot be refunded or repaid.