How can I get a refund for the ticket I bought in the app while logged in?

Here's how it works: Navigate to the tab ‘Tickets & Travelcards’. Make sure the toggle is over ‘Valid’ Select the ticket you would like to have refunded. Click top-right on the circle with three dots and select ‘Refund ticket’. Check the settings and have the ticket refunded.

How can I get a refund for the ticket I bought online while logged in?

Here's how it works: Open the Orders section in your profile Click on the ticket you would like to have refunded. Click on the “Refund” button to switch to the refund overview. The details can be checked again at this point. Click on “Refund” to issue the refund. To my profile

How can I get a refund for tickets purchased at an SBB ticket machine or an SBB ticket counter?

You can only get refunds for tickets purchased at the counter or ticket machine at a staffed station.

Can I return / obtain a refund on supersaver tickets, Saver Day Passes and Supersaver Class Upgrades?

Yes, but only within 30 minutes of purchase with login. Purchase with login. Conditions for getting refunds by yourself: You purchased the saver offer with login. You must obtain a refund of the saver offer you bought within 30 minutes of purchase yourself via SBB.ch or SBB Mobile/SBB Preview. Saver offers can only be refunded after the 30-minute deadline in exceptional cases. See next question. Purchase as a guest (without login). When buying tickets as a guest, there is no option for a free refund within 30 minutes of purchase. Saver offers purchased without login can only be refunded in exceptional cases. See next question.

What are the conditions for refunds of supersaver tickets, Saver Day Passes and Supersaver Class Upgrades?

You obtain the free refund yourself within 30 minutes of the purchase made using a login (see question). You would like to claim a refund more than 30 minutes after purchase. From 30 minutes after purchase, you can have national supersaver offers refunded/exchanged only in the following exceptional cases and for a deductible of CHF 10: Exceptional cases. Identical tickets purchased as duplicates. The connection booked with the supersaver ticket cannot be provided. For a refund to be made, a new ticket at the standard fare for the same day, identical route and class must be held. Ticket for wrong customer group (Day Pass/supersaver ticket/saver class upgrade without Half Fare Travelcard or full fare instead of reduced fare). For a refund to be made, a new ticket must be held for the right customer group. Proven inability to travel (illness, accident, death). More information on the special conditions for supersaver tickets (Tarif 600.9, chapter 8)Link opens in new window. (only in German, French and Italian) Go to the refund form

What fees apply for refunds of supersaver tickets, Saver Day Passes and Saver Class Upgrades?

Free of charge, provided you obtain the refund yourself within 30 minutes of the purchase made using a login ( see question ). A CHF 10 fee, if you claim a refund any later than this (provided the conditions are fulfilled) ( see question ). A fee of CHF 10 is retained for each claim. However, you can have several tickets refunded per claim. More information on fees (T600.9, section 1.4 Deductible) Link opens in new window.

In what cases can supersaver tickets, Saver Day Passes and Saver Class Upgrades be exchanged or refunded without a fee?

When you obtain the refund yourself. When you obtain a refund for the supersaver offer yourself within 30 minutes of the purchase made using a login ( see question ). When a travelcard has been bought. If a passenger subsequently purchases a GA Travelcard or a point-to-point Travelcard in their own name, supersaver tickets and Saver Day Passes are refunded without incurring a fee. The name on the electronic ticket must match the one on the travelcard and each electronic ticket can only be shown once. A maximum of three tickets per person can be refunded. These rules also apply to standard-fare tickets. More information on fees (T600.9, section 1.4 Deductible) Link opens in new window.

Help with refunds on tickets in Switzerland.

All you need to know about refunds for unused or partially used tickets bought on SBB.ch or in the SBB Mobile app. Tickets purchased at the ticket counter or ticket machine can only be refunded at a staffed station.

Tickets purchased via SBB Mobile.

National tickets which you purchased at the standard price while logged into the SBB Mobile app can be refunded or exchanged for free BEFORE the start of validity.

National saver products (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) you purchased in the SBB Mobile app while logged in can be refunded/exchanged free of charge within 30 minutes of the time of purchase.

Important: A refund after the start of validity is only possible if proof of non-use can be provided. A fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.) (in German, French and Italian only)

Did you buy your ticket as a guest as you don’t have a profile? Then use the refund form to claim a refund for your ticket.

Please note that the free refund option is not available for purchases made as a guest. This applies to refunds before the start of validity (for tickets purchased at the standard price) and up to 30 minutes after purchase in the case of saver offers.

Tip: Log in when buying your next ticket to benefit from the free refund.

Go to the refund form

Tickets purchased on SBB.ch.

National tickets which you purchased at the standard price while logged on SBB.ch can be refunded or exchanged for free BEFORE the start of validity.

National saver products (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) you purchased on SBB.ch while logged in can be refunded/exchanged free of charge within 30 minutes of the time of purchase.

Here's how it works:

Open the Orders section in your profile
Click on the ticket you would like to have refunded.
Click on the “Refund” button to switch to the refund overview.
The details can be checked again at this point.
Click on “Refund” to issue the refund.

To my profile

Did you buy your ticket as a guest as you don’t have a profile? Then use the refund form to claim a refund for your ticket.

Tip: Log in when buying your next ticket to benefit from the free refund.

Go to the refund form

Tickets purchased at an SBB ticket machine or an SBB ticket counter.

Supersaver tickets, Saver Day Passes and Supersaver Class Upgrades.

Yes, but only within 30 minutes of purchase with login.

Purchase with login.

Conditions for getting refunds by yourself:

You purchased the saver offer with login.
You must obtain a refund of the saver offer you bought within 30 minutes of purchase yourself via SBB.ch or SBB Mobile/SBB Preview.

Saver offers can only be refunded after the 30-minute deadline in exceptional cases. See next question.

Purchase as a guest (without login).

When buying tickets as a guest, there is no option for a free refund within 30 minutes of purchase.

Saver offers purchased without login can only be refunded in exceptional cases. See next question.

You obtain the free refund yourself within 30 minutes of the purchase made using a login (see question).
You would like to claim a refund more than 30 minutes after purchase.

From 30 minutes after purchase, you can have national supersaver offers refunded/exchanged only in the following exceptional cases and for a deductible of CHF 10:

Exceptional cases.

Identical tickets purchased as duplicates.
The connection booked with the supersaver ticket cannot be provided. For a refund to be made, a new ticket at the standard fare for the same day, identical route and class must be held.
Ticket for wrong customer group (Day Pass/supersaver ticket/saver class upgrade without Half Fare Travelcard or full fare instead of reduced fare). For a refund to be made, a new ticket must be held for the right customer group.
Proven inability to travel (illness, accident, death).

More information on the special conditions for supersaver tickets (Tarif 600.9, chapter 8)Link opens in new window. (only in German, French and Italian)
Go to the refund form

Free of charge, provided you obtain the refund yourself within 30 minutes of the purchase made using a login (see question).
A CHF 10 fee, if you claim a refund any later than this (provided the conditions are fulfilled) (see question).

A fee of CHF 10 is retained for each claim. However, you can have several tickets refunded per claim.

More information on fees (T600.9, section 1.4 Deductible) Link opens in new window.

When you obtain the refund yourself.

When you obtain a refund for the supersaver offer yourself within 30 minutes of the purchase made using a login (see question).

When a travelcard has been bought.

If a passenger subsequently purchases a GA Travelcard or a point-to-point Travelcard in their own name, supersaver tickets and Saver Day Passes are refunded without incurring a fee.
The name on the electronic ticket must match the one on the travelcard and each electronic ticket can only be shown once.
A maximum of three tickets per person can be refunded.
These rules also apply to standard-fare tickets.

More information on fees (T600.9, section 1.4 Deductible) Link opens in new window.

General:

In the event of train cancellations, delays or line interruptions, you can take the next train if you obtain confirmation from ticket control or sales staff. In this case, no refund is possible. If the resulting delay is more than 60 minutes, you are entitled to compensation in accordance with national passenger law.

Link to claim form for compensation Link opens in new window.
Link to accessible claim form for compensation Link opens in new window.

For delays or cancellations of the transport service linked to saver offer before departure.

If the purpose of your journey can no longer be fulfilled because of a delay or cancellation, do not start the journey and you can receive a refund of the ticket price. Only applies to the transport service relevant to the saver offer.

For delays or cancellations of the transport service linked to saver offer during the journey.

If the purpose of your journey can no longer be fulfilled because of a delay or cancellation, you may abandon the journey, travel back for free using the next suitable connection and receive a refund of the ticket price. Only applies to the transport service relevant to the saver offer. Please provide detailed information and add any confirmations from the railway under comments in the refund form.

For cancellations, rearrangement/postponement or delay of another transport service (flight, bus, etc.)

In the event of a cancellation, rearrangement/postponement or delay of another transport service, such as a flight, long-distance bus service etc., there is no entitlement to a refund or exchange of the saver offer. In these cases, contact the transport company responsible for the problem or your travel insurance company.

Questions from the Community.

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Author role: Neuer Autor

Published: Dienstag

0 Likes

Refund of Supersavor tickets.

Hello! A few months ago, I purchased Supersaver tickets(3 people) from Basel to Interlaken Ost. However, I later decided to buy a Swiss Travel Pass instead and requested a refund for the Supersaver ticket. Unfortunately, I was informed by the contact center that the refund process took over 30 minutes (although it actually took about 21 minutes), and they were unable to issue a refund. As a result, my refund request was canceled. However, I have noticed that in the SBB app, my ticket still indicates that a refund has been requested. I would like to know if there are any issues with using the ticket, and whether the Supersaver ticket is non-refundable even if I have purchased a Swiss Travel Pass. Thank you for your assistance.

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Author role: Reisende/r (Platin)

Published: Dienstag

1 Likes

Hi @JUNSEONGLink opens in new window. Unfortunately, thats how supersaver tickets are working. They are non-refundable. in your case, I reccommend you to discuss this with the SBB Contact Center:Tel. +41 848 44 66 88 (CHF 0.08/min.) (available 24/7, sometimes you may be required to wait)LG, uebe

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Author role: Neues Mitglied

Published: vor 2 Wochen

0 Likes

Unable to use phone call to ask for refund

Hello, I am traveling through Europe and I'm using a data-only cell phone plan. I am unable to contact the help center for assistance with refunds. Is there an email address I can use for contact?I accidentally purchased a supersaver ticket on a guest account for the wrong day. I immediately purchased the correct ticket using a logged-in account. Is it possible to get a refund for the incorrect purchase? Thank you for the help, and sorry about the inconvenience.Alex Hoffman

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Author role: Moderator

Published: vor 2 Wochen

0 Likes

Hello @AlexHoffmanLink opens in new window. , Thank you for your request. Please contact us in such a case via phone when you call from abroad the following number: +41 51 225 78 00. So that we can clarify if your ticket is refundable or not if it is an international ticket i.e. from Switzerland to abroad or vice versa or if the trip takes place only abroad.
More infos for refund international tickets: Refund of international tickets | SBB help & contact
If it is a ticket for a trip within Switzerland then please use the following form: Refund on tickets in Switzerland | SBB help & contact Have a nice day
Kind regards MelanieD

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Author role: Neuer Autor

Published: vor 3 Wochen

0 Likes

Refund Inquiry

I booked a train ticket(saver day pass, supersaver ticket) in advance for my trip in July.
I was planning to travel to Switzerland with my mother.
But recently my mother was diagnosed with cancer.
So I have to cancel my trip for my mom's surgery.
Refund may not be possible, but it was an inevitable choice.Is there any way to get a refund?I sent an email to ticketshop@sbb.ch, but there is no response.Where should I ask?

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Author role: Moderator

Published: vor 3 Wochen

1 Likes

Hello @baconchipsLink opens in new window. If you have bought a ticket with an account this is the way to ask for an refund: Open the Orders section in your profile Click on the ticket you would like to have refunded. Click on the “Refund” button to switch to the refund overview. The details can be checked again at this point. Click on “Refund” to issue the refund If you have bought it as a guest then you can do the refund on the following link: Refund of tickets purchased online and via mobile | SBB help & contact We can refund saver tickets in the following exceptional cases. Identical tickets purchased as duplicates. The connection booked with the supersaver ticket cannot be provided. For a refund to be made, a new ticket at the standard fare for the same day, identical route and class must be held. Ticket for wrong customer group (Day Pass/supersaver ticket/saver class upgrade without Half Fare Travelcard or full fare instead of reduced fare). For a refund to be made, a new ticket must be held for the right customer group. Proven inability to travel (illness, accident, death) Wishing you all the best. Greetings, Aurora

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Service links

Help with refunds on tickets in Switzerland.

Tickets purchased via SBB Mobile.

Tickets purchased on SBB.ch.

Tickets purchased at an SBB ticket machine or an SBB ticket counter.

Supersaver tickets, Saver Day Passes and Supersaver Class Upgrades.

Purchase with login.

Purchase as a guest (without login).

Exceptional cases.

When you obtain the refund yourself.

When a travelcard has been bought.

General:

For delays or cancellations of the transport service linked to saver offer before departure.

For delays or cancellations of the transport service linked to saver offer during the journey.

For cancellations, rearrangement/postponement or delay of another transport service (flight, bus, etc.)

Questions from the Community.

Refund of Supersavor tickets.

Unable to use phone call to ask for refund

Refund Inquiry

Helpful?

Want to get in touch with us?

SBB Contact Center.

SBB Community.

Similar topics.

Overview of my ticket purchases

Invoices / receipts

Tickets for Switzerland

Compensation for delays

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Help with refunds on tickets in Switzerland.

Tickets purchased via SBB Mobile.

What refund conditions apply to purchases made via SBB Mobile?

How can I get a refund for the ticket I bought in the app while logged in?

How can I get a refund for national tickets purchased ‘as a guest’?

Tickets purchased on SBB.ch.

Which refund conditions apply to buying tickets via SBB.ch?

How can I get a refund for the ticket I bought online while logged in?

How can I get a refund for national tickets purchased ‘as a guest’?

Tickets purchased at an SBB ticket machine or an SBB ticket counter.

How can I get a refund for tickets purchased at an SBB ticket machine or an SBB ticket counter?

Supersaver tickets, Saver Day Passes and Supersaver Class Upgrades.

Can I return / obtain a refund on supersaver tickets, Saver Day Passes and Supersaver Class Upgrades?

What are the conditions for refunds of supersaver tickets, Saver Day Passes and Supersaver Class Upgrades?

What fees apply for refunds of supersaver tickets, Saver Day Passes and Saver Class Upgrades?

In what cases can supersaver tickets, Saver Day Passes and Saver Class Upgrades be exchanged or refunded without a fee?

What happens if I cannot or can only partially use my supersaver ticket because of a delay / cancellation?

Questions from the Community.

Refund of Supersavor tickets.

Unable to use phone call to ask for refund

Refund Inquiry

Helpful?

Want to get in touch with us?

SBB Contact Center.

SBB Community.

Similar topics.

Overview of my ticket purchases

Invoices / receipts

Tickets for Switzerland

Compensation for delays