General:
In the event of train cancellations, delays or line interruptions, you can take the next train if you obtain confirmation from ticket control or sales staff. In this case, no refund is possible. If the resulting delay is more than 60 minutes, you are entitled to compensation in accordance with national passenger law.
Link to claim form for compensation Link opens in new window.
Link to accessible claim form for compensation Link opens in new window.
For delays or cancellations of the transport service linked to saver offer before departure.
If the purpose of your journey can no longer be fulfilled because of a delay or cancellation, do not start the journey and you can receive a refund of the ticket price. Only applies to the transport service relevant to the saver offer.
For delays or cancellations of the transport service linked to saver offer during the journey.
If the purpose of your journey can no longer be fulfilled because of a delay or cancellation, you may abandon the journey, travel back for free using the next suitable connection and receive a refund of the ticket price. Only applies to the transport service relevant to the saver offer. Please provide detailed information and add any confirmations from the railway under comments in the refund form.
For cancellations, rearrangement/postponement or delay of another transport service (flight, bus, etc.)
In the event of a cancellation, rearrangement/postponement or delay of another transport service, such as a flight, long-distance bus service etc., there is no entitlement to a refund or exchange of the saver offer. In these cases, contact the transport company responsible for the problem or your travel insurance company.