Help with refunds on tickets in Switzerland.

All you need to know about refunds for unused or partially used tickets bought on SBB.ch or in the SBB Mobile app. Tickets purchased at the ticket counter or ticket machine can only be refunded at a staffed station.

Tickets purchased via SBB Mobile.

Tickets purchased on SBB.ch.

Tickets purchased at an SBB ticket machine or an SBB ticket counter.

Supersaver tickets, Saver Day Passes and Supersaver Class Upgrades.

Questions from the Community.

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    Refund of Supersavor tickets.

    Hello! A few months ago, I purchased Supersaver tickets(3 people) from Basel to Interlaken Ost. However, I later decided to buy a Swiss Travel Pass instead and requested a refund for the Supersaver ticket. Unfortunately, I was informed by the contact center that the refund process took over 30 minutes (although it actually took about 21 minutes), and they were unable to issue a refund. As a result, my refund request was canceled. However, I have noticed that in the SBB app, my ticket still indicates that a refund has been requested.  I would like to know if there are any issues with using the ticket, and whether the Supersaver ticket is non-refundable even if I have purchased a Swiss Travel Pass. Thank you for your assistance.

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    Unable to use phone call to ask for refund

    Hello, I am traveling through Europe and I'm using a data-only cell phone plan. I am unable to contact the help center for assistance with refunds. Is there an email address I can use for contact?I accidentally purchased a supersaver ticket on a guest account for the wrong day. I immediately purchased the correct ticket using a logged-in account. Is it possible to get a refund for the incorrect purchase? Thank you for the help, and sorry about the inconvenience.Alex Hoffman

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    Refund Inquiry

    I booked a train ticket(saver day pass, supersaver ticket) in advance for my trip in July.
    I was planning to travel to Switzerland with my mother.
    But recently my mother was diagnosed with cancer.
    So I have to cancel my trip for my mom's surgery.
    Refund may not be possible, but it was an inevitable choice.Is there any way to get a refund?I sent an email to ticketshop@sbb.ch, but there is no response.Where should I ask?

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