Cancellation of travelcards in the event of death.

We offer our condolences for your loss and would like to make it as easy as possible for you to cancel travelcards in these circumstances. You can use this cancellation form to cancel all active travelcards belonging to the person who has died.

Before you start: 

  • GA and Half-Fare travelcards are refunded/credited to an IBAN account.
  • Other travelcards purchased at the station or online will be credited to the payment method used at the time of purchase.
  • If this is not (or no longer) possible and the deceased person also had a GA Travelcard or Half Fare Travelcard, reimbursement will be made to an IBAN account.
  • In other cases, the refund is issued via a voucher (in the case of sole heirs) or to an IBAN account (in the case of communities of heirs or government agencies).
Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), available every day from 5am to midnight.

Form steps

Details of the deceased person.
Title
Select file

Does the deceased person have an active account or do you have an estate account?

Bestätigung.
Bestätigung.
Select file
Select file

Contact for enquiries.

Details of the reporting person.
Title

Further content