Cancellation of travelcards in the event of death.

We offer our condolences for your loss and would like to make it as easy as possible for you to cancel travelcards in these circumstances. You can use this cancellation form to cancel all active travelcards belonging to the person who has died.

Before you start: 

  • GA and Half-Fare travelcards are refunded/credited to an IBAN account.
  • Other travelcards purchased at the station or online will be credited to the payment method used at the time of purchase.
  • If this is not (or no longer) possible and the deceased person also had a GA Travelcard or Half Fare Travelcard, reimbursement will be made to an IBAN account.
  • In other cases, reimbursement will be made by means of a prepaid card sent by post to the heir(s).
Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: SBB Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), every day from 6am to 10.30pm.

Form steps

Details of the deceased person.
Title
Select file

Does the deceased person have an active account or do you have an estate account?

Bestätigung.
Bestätigung.
Select file
Select file

Contact for enquiries.

Details of the reporting person.
Title

Further content

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window., Google ChromeLink opens in new window., Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.