Claims and complaints.

We are constantly striving to improve. Therefore, your feedback and complaints are welcome. It's how we learn.

Form steps

What is the subject of your complaint?

About my train journey.

About a station / stop.

About a ticket / travelcard / product.

About staff.

Lärm / Gleis / Strecke.

About another topic.

Information about your claim.

Please indicate the route / section of the route affected and the date.

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Documents.

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Information about your claim.

Experienced a delay while travelling and want to claim a refund? You can find the information and claim forms at sbb.ch/en/passenger-rights

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Information about your claim.

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Information about your claim.

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Information about your claim.

Please indicate the route / section of the route affected and the date.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Information about your claim.

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Angaben zu Ihrer Reklamation.

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Angaben zu Ihrer Reklamation.

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Angaben zu Ihrer Reklamation.

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Information about your claim.

Would you like to have a ticket refunded? Information and forms can be found at sbb.ch/en/refund
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Information about your claim.

Would you like to have a ticket refunded? Information and forms can be found at sbb.ch/en/refund
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Documents.

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Information about your claim.

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Information about your claim.

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Information about your claim.

Please indicate the route / section of the route affected and the date.

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Documents.

Select file

Angaben zu Ihrer Reklamation.

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Documents.

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Information about your claim.

Please indicate the route / section of the route affected and the date.

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Select file

Information about your claim.

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Information about your claim.

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My contact details.
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Further content

SBB Contact Center

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