Form to request a deadline extension, deferral, payment in instalments etc. after travelling without a valid ticket.

After travelling without a valid ticket, did you receive a letter from Claim Management & Debt Collection concerning an outstanding payment and would you like to request a payment deadline extension or similar? Or would you like to receive an overview of outstanding claims? Or request payment in instalments? To do so, please complete the form and submit it.

Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: SBB Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), every day from 6am to 10.30pm.

Form steps

What issue are you reaching out to Claim Management & Debt Collection for?

Reference numbers.

Deadline extension or deferral.

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Reference numbers.

Overview of outstanding claims.

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Reference numbers.

Request for payment in instalments.

Please indicate the desired amount per payment and the number of instalments. The minimum monthly instalment is CHF 40. The maximum number of monthly instalments for a ‘Reminder before start of debt collection procedure’ is 24; in the case of a debt collection procedure, the maximum is 12. Payment in instalments is not possible in the case of seizure.

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Request for retraction of debt collection procedure.

To initiate a retraction of a debt collection procedure, you must have paid the SBB claim that you wish to retract in full. We will evaluate your request and send you an invoice for the retraction fee of CHF 50 after we have verified it. After we receive your retraction fee payment, we will request the retraction of the debt collection procedure and its deletion from the debt collection register. As soon the retraction process has been initiated, we will send you written confirmation by post.
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Reference numbers.

Another reason.

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Is the claim in your name?

My contact details.
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Contact information for claim recipient.
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Contact information for authorised representative.
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Upload power of attorney.

Third parties require a written power of attorney from the person whose information is being requested.
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Who should further correspondence take place with?

Further content

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