SBB Mobile / SBB Preview form.

Do you have a question that we haven’t yet answered or any ideas for SBB Mobile and SBB Preview? If so, please complete the form.

  • Important: If you are experiencing problems with your mobile phone or have questions about data transmission, please contact your mobile network provider.
  • Tip: Refunds of tickets purchased online or via mobile can be requested directly in the SBB Mobile app. Click on the three dots on the ticket screen and select the option “refund ticket”. 
  • Alternatively, you can get your ticket refunded online.
Go to refund form
Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), available every day from 5am to midnight.

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