Submit an express search request.

Is your item on an SBB train which is still in transit and has a passenger attendant on board or have you lost something in a staffed station? You can submit a search request for a fee of CHF 50.

Here’s how it works:

  1. You can submit a search request when the following requirements are fulfilled:
    • Item lost/left on the train.
      1. SBB train must be accompanied by a passenger attendant.
      2. the train must be scheduled to travel for at least another 30 minutes.
      3. you must have a credit card (for the search request by telephone).
    • Item lost/left at a Swiss railway station.
      1. the station must have a staffed SBB counter.
      2. you must have a credit card (for the search request by telephone).
  2. Submit the search request by telephone on 0848 44 66 88, CHF 0.08/min. (credit card only) or at an SBB counter.
  3. We will inform you of the outcome of the search by telephone within four hours.
  4. Return of items.
    • Item found: you can collect the recovered item at the station specified by us within 1-3 days in exchange for a reclaim fee.
    • Item not found: if your lost item is not found right away, your express search request will be continued as a loss report and you will be notified about the whereabouts of your item as per the usual procedure.

Please note: the CHF 50 fee for the search request must be paid regardless of the outcome since this fee is incurred for the express search.

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