Submit an express search request.
Is your item on an SBB train which is still in transit and has a passenger attendant on board or have you lost something in a staffed station? You can submit a express search request for a fee of CHF 75.
Here’s how it works:
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You can submit a express search request when the following requirements are fulfilled:
- Item lost/left on the train.
- SBB train must be accompanied by a passenger attendant.
- the train must be scheduled to travel for at least another 30 minutes.
- you must have a credit card (for the search request by telephone).
- Item lost/left at a Swiss railway station.
- the station must have a staffed SBB counter.
- you must have a credit card (for the search request by telephone).
- Item lost/left on the train.
- Submit the search request by telephone on 0848 44 66 88, CHF 0.08/min. (credit card only) or at an SBB counter.
- We will inform you of the outcome of the search by telephone e-mail or SMS within four hours.
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Return of items.
- Item found: you will be notified as soon as the item is ready for collection.
- Item not found: if your lost item is not found right away, your express search request will be continued as a loss report and you will be notified about the whereabouts of your item as per the usual procedure.
Please note: the CHF 75 fee for the search request must be paid regardless of the outcome since this fee is incurred for the express search.