Submit an express search request.

Is your item on an SBB train which is still in transit and has a passenger attendant on board or have you lost something in a staffed station? You can submit a search request for a fee of CHF 50.

Here’s how it works:

  1. You can submit a search request when the following requirements are fulfilled:
    • Item lost/left on the train.
      1. SBB train must be accompanied by a passenger attendant.
      2. the train must be scheduled to travel for at least another 30 minutes.
      3. you must have a credit card (for the search request by telephone).
    • Item lost/left at a Swiss railway station.
      1. the station must have a staffed SBB counter.
      2. you must have a credit card (for the search request by telephone).
  2. Submit the search request by telephone on 0848 44 66 88, CHF 0.08/min. (credit card only) or at an SBB counter.
  3. We will inform you of the outcome of the search by telephone within four hours.
  4. Return of items.
    • Item found: you can collect the recovered item at the station specified by us within 1-3 days in exchange for a reclaim fee.
    • Item not found: if your lost item is not found right away, your express search request will be continued as a loss report and you will be notified about the whereabouts of your item as per the usual procedure.

Please note: the CHF 50 fee for the search request must be paid regardless of the outcome since this fee is incurred for the express search.


Did we answer your question?

Want to get in touch with us?

Similar topics.