Contact form for passengers with a disability.
Do you need information about accessible travel? Or do you have a comment or concern about accessible travel? Please write your message in this form or call the Contact Center Handicap.
Important: If you would like to order assistance, do not use the contact form. Please use the Assisted Mobility Notification and Information System instead.
Go to the Notification and Information System
Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), available every day from 5am to midnight.
SwissPass login.
When you sign in with your SwissPass login, your contact details will be inserted automatically.
Further content
Contact Center Handicap.
Book the assistance you require at least 1 hour before boarding or alighting. Two hours if a shuttle service is required and 24 hours for international travel. You can find exceptions on the synoptic map for people with restricted mobility.