Help with your SwissPass.

On this page, you can find out how to get the SwissPass card, what travelcards are held on it, what you have to do if you lose the card and much more besides. 

Order a replacement SwissPass card.

Has your SwissPass card been lost, damaged or stolen? You can order a SwissPass replacement card for CHF 30 online at SBB.ch, via the SBB Contact Center or at a staffed public transport point of sale.

How can I order a replacement SwissPass card online?

Here’s how it works:

  1. Open the link Order SwissPass replacement card.
  2. Select the person you would like to order the replacement card for.
  3. Check the address details.
  4. Select the payment method for paying the CHF 30 fee.
  5. You will receive your new SwissPass card by post.
Order a SwissPass replacement card

The SwissPass explained in simple terms.

Questions about the new SwissPass card.

Other customers are asking these questions.

  • Jungfraujoch - Top of Europe

    Good Night, I am from Brazil and I want to go to Jungfraujoch in May starting the trip at Interlaken Ost.
    I have seen that I have to make a seat reservation to travel from Kleine Sheiddeg to Jungfraujoch(that is new).
    I will buy the 15 day Swiss Travel Pass Flex. It is not clear to me if it is better to use the Swiss Travel Pass in this day to go to Junhfraujoch or if it is better to buy all the tickets separately. Do you guys have any tip to give me? Is this path correct in order to get there? Interlaken Ost–>Grindelwald, Bahnhof –> Kleine Scheidegg –> Jungfraujoch. Thank very much,
    Rodrigo

  • Inquiry: Physical Half Fare Card Not Arrived – Geneva Purchase 31.10.2025

    Dear SBB/SwissPass team, I purchased the Swiss Half Fare card (Demi-tarif découverte) on 31 October 2025 at Geneva station. I provided my photo and was told the physical card would be sent to my address in France, but I have not received it as of today. How can I get my card asap, I’ll visit Zermatt on 12/16, and need to book the ticket for Matterhorn Glacier Paradise

  • Is the Saver Day Pass valid from Zurich to Mürren?

    Hello,
    I purchased a Saver Day Pass and I’m planning to travel from Zurich to Mürren (Zurich → Lauterbrunnen → Grütschalp → Mürren).
    However, I’m getting very mixed information online — some people say this route is fully covered, while others say the cableway and the mountain railway are not included. Is this entire route actually covered by the Saver Day Pass, or do I need to pay extra for the Lauterbrunnen–Grütschalp cableway and the Grütschalp–Mürren train? The official validity map does not clearly show Mürren, so I’m unsure. Has anyone here personally traveled this route with a Saver Day Pass? Any clarification or first-hand experience would be greatly appreciated.
    Thank you!

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    Tel. 0848 44 66 88
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    (available 24/7)

    From abroad: +41 848 44 66 88

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  • SBB Community.

    Take advantage of the SBB Community’s knowledge: experienced customers support and advise you with all your questions about rail travel.
    Go to the SBB Community
  • Personal consultation.

    Do you have any questions about rail travel, tickets or travelcards? Book a free consultation at an SBB Travel Centre or make an appointment for a callback.
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