Submitting a loss report.
Have you lost something on the train or at the station? File a free loss report so we can match your item to you. Even if you are able to trace the location of your item, it’s important to file a loss report. We will notify you as soon as we have been able to match your item to you.
Submitting a loss report (for Switzerland).
Have you lost or left an item on the train or at the station? Read how to submit a loss report here.
Here’s how it works:
- Submit a loss report: Click here to submit a loss reportLink opens in new window.
- Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
- Check the displayed suggestions for hits. If your item is already displayed, follow the instructions.
- If your item is found, we’ll let you know straight away. You will also receive another notification once the item is ready to be collected.
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Please note that a fee will be charged upon collection.
- Standard CHF 20, with GA Travelcard CHF 10.
- Electronics (mobile phones, laptops, tablets/iPads) or bulky items (bicycles, e-scooters, pushchairs): standard CHF 25, with GA Travelcard CHF 15.
Submitting an international loss report.
Have you lost or left an item on an international train? Here’s what to do.
Here’s how it works:
- Submit a loss report: Click here to submit a loss reportLink opens in new window.
- Describe your item from the outside in (e.g. bag, brand, appearance, then contents).
- Submit a loss report with the relevant partner railway:
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Please note that a fee will be charged upon collection.
- Standard CHF 20, with GA Travelcard CHF 10.
- Electronics (mobile phones, laptops, tablets/iPads) or bulky items (bicycles, e-scooters, pushchairs): standard CHF 25, with GA Travelcard CHF 15.