Use of information.
You may visit our websites freely without being required to provide any personal details. A few non-personal items of usage data, such as your IP address, the website you last visited, which browser you are using, date and time, etc., are recorded so that we can identify trends and improve our online services ("Google Analytics", "WebTrends On Demand"). The data is anonymized. It cannot be traced to you and is not used to attempt to derive information about you.
To improve the quality of our service, we ask you on some pages to voluntarily provide information such as your name, address telephone number, e-mail and address and the type of information and services that you are interested in.
When ordering or purchasing certain services and products online - e.g. a travel card - you are required to provide certain items of personal information so that we can process your request.
No provision of information to third parties.
We do not sell your personal information to third parties outside the SBB Group, nor do we share it with them. Exceptions: External service providers who have been contracted by us to deal with your enquiry or order and who cannot do so without the necessary data; other franchised railway companies in Switzerland. We guarantee that all organizations that receive data from us comply with data protection and security requirements.
In certain cases, we use what are known as "cookies". You can configure your browser to display a warning before cookies are saved. You can also choose to dispense with personal cookies and the advantages that they offer. If you do so, however, you will not be able to use certain services.
Advertising and Privacy.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and would like to know your options in relation to·not having this information used by these companies, click here.
Google Advertising Cookie and Privacy Policies.
* Google's use of the DART cookie enables it to serve ads based on your visit to our websites and other sites on the Internet.
E-mails / E-newsletters.
SBB will only send you e-mails or e-newsletters with your express permission. You can unsubscribe from e-mails or e-newsletters at any time.
SBB may use information about what you read and click on to tailor the offers in these e-mails to best suit your requirements. If you also have an SBB Ticket Shop account registered to the same e-mail address, the user information stored there (first name and surname, gender, address, date of birth) may be used to complete or correct your SBB newsletter profile.
Please remember that any unencrypted data can be read or modified by unauthorized third parties.
To continually improve the quality of its services, SBB asks its customers to participate in electronic surveys. If you do not wish to participate in such surveys, you can opt out by contacting us here.
Forums and chatrooms.
sbb.ch and other online services offered by SBB provide interactive forums such as chatrooms, message boards and other platforms. Please remember that posting messages to these forums makes them public.
Storage and security of your data.
SBB takes reasonable precautions and uses appropriate security technology to protect your data. Data are only stored for as long as necessary. As a rule they are deleted after six months.
Questions about data protection.
Please address all questions or requests to have information corrected or deleted to SBB's data protection officer.
Last updated: 1 March 2015
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