Terms and conditions.

• The Dog Pass is valid for 1 year.
• The Dog Pass is valid on the personal SwissPass of the accompanying person. The pass can therefore not be transferred to more than one person. If more than one person travels with the same dog, then each person must purchase a Dog Pass.
• The Dog Pass is not linked to a particular travel class and so is valid in the travel class of the accompanying person’s ticket.
• The Dog Pass is valid on routes in the GA area of validity

Initial purchase.

You will receive the Dog Pass on your personal SwissPass.

If you do not already own a SwissPass, you can order one by phone via the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.) or at a staffed public transport point of sale. Important: please note that when ordering a SwissPass for the first time, you must have an up-to-date, high-quality passport photo.

If you already have a SwissPass – for example for your Half Fare or GA Travelcard – you can get the Dog Pass at any staffed point of sale, or conveniently online or at the ticket machine.

Renewal.

You can renew your Dog Pass at a staffed point of sale, at the ticket machine or conveniently online. For online renewal, use the link that you receive by e-mail in the renewal mailing.

If you have forgotten your SwissPass.

If you have left your SwissPass with the Dog Pass at home, we can issue you a temporary pass valid for two days at any ticket counter for a fee of CHF 5 and provided you present official ID.

Replacing your SwissPass.

Have you lost or damaged your SwissPass? No problem. You can order a replacement SwissPass for CHF 30 at a staffed point of sale or directly online. 

If you no longer need the Dog Pass, and you have not reached the end of the second month of its validity, you can return it. Up to the end of the first month of its validity, you receive 50% of the purchase cost in return, and 25% up to the end of the second month of its validity. Refunds are not possible after this.