Help with ticket refunds.

All you need to know about refunds for unused or partially used tickets bought on SBB.ch or in the SBB Mobile app. Tickets purchased at the ticket counter or ticket machine can only be refunded at a staffed station.

Tickets for Switzerland purchased via SBB Mobile or on SBB.ch.

National tickets which you purchased at the standard price while logged into the SBB Mobile app or SBB.ch can be refunded or exchanged for free BEFORE the start of validity. 

National saver products (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) you purchased in the SBB Mobile app or on SBB.ch while logged in can be refunded/exchanged free of charge within 30 minutes of the time of purchase.

Important: For refunds AFTER the start of validity, a fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.).

SBB Mobile / SBB Preview: how can I get a refund for the ticket I bought in the app while logged in?

Here’s how it works:

  1. Navigate to “Tickets & SwissPass”.
  2. Select the ticket you would like to have refunded.
  3. Select the menu item (circle with three dots) and choose “Refund ticket”.
  4. Check the settings and have the ticket refunded.

SBB.ch: how can I get a refund for the ticket I bought online while logged in?

Here’s how it works:

  1. Open the Orders section in your profile
  2. Click on the ticket you would like to have refunded.
  3. Click on the “Refund” button to switch to the refund overview.
  4. The details can be checked again at this point.
  5. Click on “Refund” to issue the refund.
To my profile

Please note:

  • BEFORE the start of validity, you can have standard-price tickets refunded/exchanged without a fee.
  • For refunds AFTER the start of validity, a fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.).
  • You will also receive a refund confirmation by e-mail. 
  • The amount will be credited to the payment method used for purchase.
  • You can view your refund in your profile at any time.
  • Special provisions apply to saver offers (supersaver tickets/Saver Day Passes).
  • Seat reservations and bike space reservations cannot be exchanged or refunded.

How can I get a refund for tickets purchased while not logged in?

Did you buy your ticket as a guest as you don’t have a profile? Then use the refund form to claim a refund for your ticket.

Go to the refund form

Tickets for Switzerland purchased at an SBB ticket machine or an SBB ticket counter.

You can only get refunds for tickets purchased at the counter or ticket machine at a staffed station.

Supersaver tickets, Saver Day Passes and Supersaver Class Upgrades for Switzerland.

International tickets for Europe.

Questions from the Community.

  • Link opens in new window.

    Author role: Reisende/r

    0 Likes

    How to get Snow25 refund when station was closed?

    Crans-Montana station was closed on Sunday 15.01.2023 due to windy conditions. How can I get a refund for my Snow25 ticket? Is there anyway to do so other than calling?

  • Link opens in new window.

    Author role: Neuer Autor

    0 Likes

    Supersaver ticket to Swiss pass

    Hi, I have some questions that need to be answered. 
    1. I bought a supersaver ticket, but I would like to exchange into a 3-day Swiss pass. Is is possible for a refund?2. If yes, do I have to buy the Swiss pass BEFORE asking for a refund? And after how long I would get the money back?3. The Swiss pass youth is for <25 years old. I was born in October 1998 and I would like to buy the Swiss pass youth for the trip in Jan 2023, could I still be available for the offer?Thanks!

  • Link opens in new window.

    Author role: Neues Mitglied

    0 Likes

    Refund missing

    I had problems travelling on SBB. i made two refund requests with supporting documentation which were acknowledged under reference *** and ***. How do I check the whereabouts of my refunds? I am based in the UK. *** SBB Admin: personal data redacted. Reason: public forum.

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