Ticket refunds.

All you need to know about refunds for unused or partially used tickets bought on SBB.ch or in the app. Tickets bought at the counter or ticket machines can only be refunded at a staffed station.

National tickets purchased in the app or on SBB.ch (excluding special offers).

National tickets that were purchased with a login in the app or on SBB.ch at a standard fare can be refunded or exchanged without incurring a fee at any time before the start of the validity period. If the ticket was purchased as a guest (without a login), a fee is charged for the refund.

Tickets for Switzerland purchased with a login (excluding special offers).

Tickets for Switzerland purchased as a guest (without a login) (excluding special offers).

Supersaver tickets and saver day passes for Switzerland.

International tickets.

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  • Refund application for online tickets.

    Would you like a refund for a ticket (not a supersaver product) for a domestic journey bought online or in the app? If so, please fill in the online form.

    Go to the form
  • Refund application for supersaver tickets.

    Do you want a refund for a supersaver ticket or a saver day pass? Please fill in the online form.

    Go to the form
  • Refund application for leisure travel offer.

    Do you want a refund for a leisure travel offer bought online? Please fill in the online form.

    Go to the form
  • SBB Community.

    Take advantage of the SBB Community’s expert knowledge to help you answer your queries and concerns about SBB and rail travel.

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