Help with ticket refunds.

All you need to know about refunds for unused or partially used tickets bought on SBB.ch or in the SBB Mobile app. Tickets purchased at the ticket counter or ticket machine can only be refunded at a staffed station.

Tickets for Switzerland purchased via SBB Mobile or on SBB.ch.

National tickets which you purchased at the standard price while logged into the SBB Mobile app or SBB.ch can be refunded or exchanged for free BEFORE the start of validity. 

National saver products (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) that you purchase in the SBB Mobile app or on SBB.ch while logged in can be refunded/exchanged free of charge within 30 minutes of the time of purchase.

SBB Mobile / SBB Preview: how can I get a refund for the ticket I bought in the app while logged in?

Here’s how it works:

  1. Navigate to “Tickets & SwissPass”.
  2. Select the ticket you would like to have refunded.
  3. Select the menu item (circle with three dots) and choose “Refund ticket”.
  4. Check the settings and have the ticket refunded.

SBB.ch: how can I get a refund for the ticket I bought online while logged in?

Here’s how it works:

  1. Open the Orders section in your user account.
  2. Click on the ticket you would like to have refunded.
  3. Click on the “Refund” button to switch to the refund overview.
  4. The details can be checked again at this point.
  5. Click on “Refund” to issue the refund.
To my account

Please note:

  • BEFORE the start of validity, you can have standard-price tickets refunded/exchanged without a fee.
  • For refunds AFTER the start of validity, a fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.).
  • You will also receive a refund confirmation by e-mail. 
  • The amount will be credited to the payment method used for purchase.
  • You can view your refund in your user account at any time.
  • Special provisions apply to saver offers (supersaver tickets/Saver Day Passes).
  • Seat reservations and bike space reservations cannot be exchanged or refunded.

How can I get a refund for tickets purchased while not logged in?

Did you buy your ticket as a guest as you don’t have a user account? Then use the refund form to claim a refund for your ticket.

Go to the refund form

Tickets for Switzerland purchased at an SBB ticket machine or an SBB ticket counter.

You can only get refunds for tickets purchased at the counter or ticket machine at a staffed station.

Supersaver tickets and Saver Day Passes for Switzerland.

International tickets for Europe.

Questions from the Community.

  • Link opens in new window.

    Author role: Reisende/r

    0 Likes

    Refund for ticket that was covered under GA

    Hey! I have a GA and I bought a ticket for me for the 110 zone in Zürich by mistake. I really think that it's really stupid that the app allow you to buy a ticket under your name when you are a GA subscriber. I was trying to buy a ticket on the app for my father-in-law for the day (return ticket) since he is visiting us and I forgot to change the name on the ticket. I realize in the moment the payment was executing. Were were in a hurry of course. When I was about to return the ticket —less than 5' after I bought it— the app told me that the refund can't be issued since the ticket was 6.2 francs and the return fee was 10 francs. WTF! As I said, for me there are two issues here: I can buy a ticket that clearly don't need since I have a GA. This is a really big failure on your side. I think that at least a big warning should be issued. Mistakes are made, all the time, and I think that be able to file for a refund without a fee in the following 5' or 10' should be posible. Yes, then perhaps people could take advantage of it, but you can also detect those cases, limiting the number of consecutive refunds on a given time without a human supervision. There is an additional issue here… If you have some travel cards for visitors (for two weeks or a week) things would be much easier. I understand —and applaud— that the priority are the regular customers and residents, but every time our family is coming here for a visit is a nightmare or and incredible expense. Thanks! 

  • Link opens in new window.

    Author role: Neuer Autor

    0 Likes

    Refund of the Friend Day Pass

    I have accidentally bought a Friend Day Pass for the wrong day and in a minute requested a refund. In SBB app shows that the refund has been requested but almost a week had passed and nothing had been refunded.I also described the problem on the SBB website and they have replied that they'll answer in 4 hours but already 32 hours had passed.80 CHF is not something you would like to throw away so how better to remind them or what to do else?

  • Link opens in new window.

    Author role: Neuer Autor

    1 Likes

    Billets non réservés mais payés

    J'ai essayé d'acheter aujourd'hui 5 billets d'Interlaken à Milan Centrale, mais j'ai échoué car j'ai dépassé le "time limit". Cependant, la somme d'argent correspondante a été retirée de mon compte bancaire. Existe-t-il un moyen d'obtenir un remboursement ou de réserver mes tickers avec l'argent retiré ? In English (just in case):I've tried to buy today 5 tickets from Interlaken to Milan Centrale, but failed to because i've exceeded the time limit. However, the corresponding amount of money was withdrawn from my bank account. Is there any way I could either get a refund, or reserve my tickers with the withdrawn money?

Helpful?

Did we answer your question?

Want to get in touch with us?

Similar topics.