1. General.

The voucher is an electronic or physical voucher which is used to record the customer’s credit balance with respect to SBB in CHF. The customer can use the voucher to purchase goods and services from the participating transport companies. These General Terms and Conditions govern the relationship between the customer and the transport companies. The customer accepts the applicable General Terms and Conditions and undertakes to comply with them.

2. Purchase and top-up of vouchers.

The voucher can be purchased and topped up at all participating transport companies at staffed counters. Top-ups can be done by cash, Twint, debit card or credit card. It is not possible to top up the voucher with Reka Cheques / Reka Cards. The voucher can be purchased and recharged remotely at sbb.ch/en/voucher.

The minimum top-up amount is CHF 10 per voucher. A maximum of CHF 3,000 can be topped up per voucher. The voucher can be recharged up to a balance of CHF 3,000. 

A maximum value of CHF 3,000 in vouchers can be purchased per person. This amount may not be exceeded during the entire period of validity of the voucher. The customer undertakes to comply with these provisions and to ensure that the recipient of the voucher is made aware of the GTC.

3. Possible uses of the voucher.

The possible uses will be continuously expanded and can be viewed at sbb.ch/en/voucher.

The voucher cannot be used for the following services: 

currency exchange transactions, TravelCash, Western Union, insurances, prepaid mobile, Bitcoin, gift cards, prepaid payment cards, Viacash, Paysafecard, Paysafecash, Visa Prepaid, QR invoices. 

Further restrictions are possible.

The credit on the voucher (full value or remaining balance) cannot be paid out in cash.

The physical voucher must be inserted into the card reader for payment or held up to the reader using the contactless function. No PIN or signature is required. Should payment with the voucher not be possible due to a technical fault, SBB has the right to refuse payment with the voucher.

Furthermore, SBB reserves the right to require the customer to present official identification.

4. Remaining balance. 

The remaining balance of the voucher can be checked at sbb.ch/en/voucher or via the printed QR code using a device.

5. No interest.

The credit balance on the voucher does not bear interest.

6. No fees.

No fees are charged for top-ups, recharges, balance enquiries or payments. 

7 Validity and expiry of the voucher.

The credit expires 5 years after the last use, i.e. the last top-up or debit of the voucher. Authorisation requests/balance enquiries do not count as use of the card.

8. The voucher holder’s duties of due diligence.

Customers must keep the voucher safe and protect it from misuse by third parties. Customers agree to acknowledge all transactions completed using their voucher and to bear all consequences arising from its use.

9. Liability.

The voucher is non-person-specific and transferable. It should therefore be treated in the same way as cash. SBB accepts no liability in the event of the loss or theft of the voucher. In the event of loss or theft, the credit or remaining balance of the voucher will not be replaced. 

No liability is accepted by SBB for losses incurred by customers as a result of system failures, faults, unlawful interference with transmission networks or other deficiencies. SBB reserves the right to suspend the service at any time without indicating any reasons if a security risk is identified.

10. Cancelling transactions.

If a transaction with the voucher was triggered in error, the customer must report this immediately at a staffed counter or at the Contact Center and must present the transaction receipt. Services purchased in error can be exchanged. Cash payment is not possible. Cancellation and recharging of the voucher is only possible in certain cases if the service cannot be exchanged.

11. Data protection.

No personal data are collected or stored. However, should such data be collected on the basis of sections 2 and 3 above, SBB undertakes to comply with the statutory provisions of the Data Protection Act.

If customers provide contact details such as a technical network address or e-mail address when making a balance enquiry, topping up or when making online purchases, this data will be used to provide this service. Customers accept that SBB may involve third parties; in this event, however, steps will be taken to ensure that appropriate technical and organisational measures are employed to protect customers’ contact details.

12. Applicable Law and Place of Jurisdiction.

Swiss law applies. The place of jurisdiction is Bern. Mandatory legal provisions remain reserved.

13. Validity of the General Terms and Conditions.

The currently valid version can be accessed here or at any service counter. Through its publication by SBB, the customer accepts the currently valid version of the General Terms and Conditions. In the event of any ambiguities between the German, French, Italian and/or English text of the General Terms and Conditions, the German version shall take precedent.

Bern, 2 April 2024