Find out more about the services we provide for a pleasant journey on our trains.
Our passenger attendants are the face of SBB and are important points of contact for questions about your journey. Are you looking for detailed timetable information or would you like to know where there are still free seats on the train?
Whether it’s on the train or at the station, our passenger attendants...
personally help you with any of your questions before, during and after your journey
provide you with information when things are going to plan or not.
make sure you feel comfortable on the train.
check tickets and deal with counterfeits and violations.
take on operational duties (e.g. carrying out brake tests, granting permission for the train to depart), thus ensuring that you travel safely.
give informative answers to your questions on the platform and inform you of e.g. changes to connections.
collect travel data from passengers to optimise the transport service and correctly allocate income to all the fare networks.
Head SBB passenger attendants...
manage the train crew on top of their other duties and thus have overall responsibility.
Would you also like to come on board with us as the face of SBB?
On InterCity trains, you can work undisturbed in the business zone in 1st class. InterCity trains with business zones are marked with BZ in the online timetable and in the SBB Mobile app.
Business zone includes:
Work stations with large tables, power sockets and reading lamps and sometimes induction charging pads for smartphones for cableless charging (Qi).
Boosters for improved mobile phone reception and optimised data transfer.
You can reserve workspaces in the business zone for CHF 5 per seat online at SBB.ch or via the SBB Mobile app up to 5 minutes before the trains departs. You can also do so at the ticket counter or by phone via the SBB Contact Center 0848 44 66 88 (CHF 0.08/min.).
In the quiet zone in 1st class, you can work and read in peace. Or simply sit back and enjoy the journey, as you relax and watch the countryside pass by the window. InterCity trains with quiet zones are marked with RZ in the online timetable and in the SBB Mobile app.
The following activities are prohibited in the quiet zones:
having conversations discussions (even if done quietly).
listening to music, audiobooks, podcasts or the radio (even with headphones).
playing audio or video programs on a notebook are discouraged.
Mobile phone reception and internet access.
We use signal amplifiers (repeaters) on our trains or window panes that allow mobile signal to pass through. This is always a necessity wherever insulation weakens mobile signals (Faraday cage), as is the case, for example, in modern office buildings and air-conditioned trains. Signal amplifiers bridge the train’s metal exterior and window panes allow mobile signal to pass through. When it comes to upgrading to the latest generation of signal amplifiers and panes that allow mobile signal to pass through, Switzerland leads the way in Europe. Mobile coverage is also very good in Switzerland by international standards. Network coverage stands at 97%.
If you want to go online while on the train, you can use your smartphone as a personal hotspot and then use your laptop or tablet to surf the net and check your e-mails.
Surf the net for free on ICs and IRs with SBB FreeSurf.
With SBB FreeSurf, you can enjoy faster and smoother internet access with more bandwidth than conventional WLAN on the train. Trains with free internet are marked with FS in the online timetable and in the SBB Mobile app.
All InterCity long-distance double-deck trains (IC2000s and LD-double-deckers) include a family coach. The family coaches are kitted out with a play area with various motifs in the middle of their upper deck, where your little ones can let off steam to their heart’s content.
Where in the train is the family coach located?
The family coach play area is located on the upper deck of the driving coach and can be recognised from a distance thanks to its jungle and dragon-themed motifs. The lower floor has spaces for stowing pushchairs. InterCity trains with family coaches are marked with FA in the online timetable and in the SBB Mobile app.
Trains with family coaches run mainly on the following InterCity routes:
IC1: St. Gallen–Zurich HB–Bern–Geneva Airport
IC8: Romanshorn–Zurich HB–Bern–Brig
IC6: Basel SBB–Bern–Brig
IC61: Basel SBB–Bern–Interlaken Ost
IC3: Basel SBB–Zurich HB–Chur
The family zone – more room for pushchairs.
To make travelling a more comfortable experience for passengers with pushchairs, we have introduced family zones in 2nd class on single-deck trains. InterCity trains with family zones are marked with FZ in the online timetable and in the SBB Mobile app.
The door width for pushchairs on the family coaches and in the family zones is at least 71cm.
Our offers for children, families and young people:
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Help & Contact
Do you have questions, need help or want to get in contact with us? We’re here to help you.
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