Personal and competent passenger attendance on trains and at the station.

Our passenger attendants are the face of SBB and are important points of contact for questions about your journey. Are you looking for detailed timetable information or would you like to know where there are still free seats on the train? 

Whether it’s on the train or at the station, our passenger attendants...

• are happy to personally help you with any questions that arise during or after your journey.
• provide you with information when things are going to plan or not.
• make sure you feel comfortable on the train. 
• check tickets and deal with counterfeits and violations.
• take on operational duties (e.g. carrying out brake tests, granting permission for the train to depart), thus ensuring that you travel safely.
• answer your questions and point out changes to connections, for example, on the platform.
• collect travel data from passengers to optimise the transport service and correctly allocate income to all the fare networks.

Managers of the SBB passenger attendants...

• manage the train crew on top of their other duties and thus have overall responsibility.  

Would you also like to come on board with us as the face of SBB? 

You can work in peace in business zone in 1st class on InterCity trains:

• Workspaces with tables, sockets and reading lamps.
• Boosters for improved mobile phone reception and optimised data transfer.
• Cloakroom and luggage storage area.

Reserve workspaces.

You can now reserve your workspace in the Business zone at the SBB Ticket Shop or via the SBB Mobile app up to 5 minutes before the departure of the train. Or as before at the station or by telephoning SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.). InterCity trains with Business zones are identified with "BZ" in the electronic timetable.

Business zones are offered on the following routes:

• Basel SBB–Luzern–Gotthard–Lugano
• Basel SBB–Zürich HB–Chur
• Basel SBB–Bern–Interlaken Ost
• Genf Flughafen–Biel/Bienne–Zürich HB–St. Gallen
• Genf Flughafen–Bern–Zürich HB–St. Gallen
• Lausanne–Biel/Bienne–Basel SBB
• Romanshorn–Zürich HB–Bern–Brig
• Basel SBB–Bern–Interlaken Ost
• Basel SBB–Bern–Brig
• Zürich HB–Luzern
• Biel/Bienne–Bern

You can work in peace in the quiet zone – with no disruptive music or annoying telephone conversations.

In the quiet zone, which you will find marked in 1st class coaches:

• conducting conversations
• making phone calls
• listening to music (even with headphones)
  
• playing audio or video programs on a notebook are discouraged.

Offered on the following routes:

• Basel SBB–Luzern–Gotthard–Lugano
• Basel SBB–Zürich HB–Chur
• Basel SBB–Bern–Interlaken Ost
• Basel SBB–Bern–Brig
• Genf Flughafen–Biel/Bienne–Zürich HB–St. Gallen
• Genf Flughafen–Lausanne–Bern–Zürich HB–St. Gallen
• Lausanne–Biel/Bienne–Basel SBB
• Romanshorn–Zürich HB–Bern–Brig
• Zürich HB–Luzern
• Zürich HB–Lugano
  

Internet access. Online en route.

Good mobile reception on the train is important nowadays. Signal amplifiers (repeaters) are used where insulation significantly reduces mobile communications signals (Faraday cage). This is often the case in modern office buildings and in air-conditioned trains. In such cases, signal amplifiers are the key to mobile Internet access. They bridge the train’s metal exterior and insulated windows, which considerably block the mobile phone signal. When it comes to upgrading to the latest generation of signal amplifiers, Switzerland leads the way in Europe. Customers are already surfing on 4G/LTE on many routes. Mobile coverage is also very good in Switzerland by international standards. Network coverage stands at 97 percent. Passengers wanting to use WiFi on the train can use their smartphone as a personal hotspot and go online with their laptop or tablet computer. As well as good reception on the train, SBB also offers its passengers free Internet access at 80 stations (SBB WiFi).

Free surfing on the train. SBB FreeSurf.

Together with Salt and Sunrise, SBB is carrying out a technology test for SBB FreeSurf – free internet access on the train. The test is being carried out on the InterCity tilting trains on the IC5 and IC51 lines from Zurich to Geneva, St. Gallen to Lausanne and Basel to Biel. The free Internet access is based on the good 3G/4G mobile coverage along the route. This means you enjoy faster and smoother Internet access with more bandwidth than conventional WLAN on the train. If this test is successful, SBB will extend the service to all long-distance trains. 

Speed, comfort, tilting technology – our rail fleet has it all.

Nationwide!

Whether single- or double-decker, our InterCity trains stop at nothing – except cities. Enjoy a journey on one of our fast and comfortable tilting trains in which you can relax, read or work even when travelling at 200 kph!

Cross-border comfort.

Thanks to the ICE, you can now travel right across Germany at high speed. Or across France on a TGV. And to ensure that you want for nothing, all our EuroCity trains have a buffet car, bar or mini-bar. Simply hop aboard and let us take you straight to the heart of Europe's cities.

The family coach – a playground on wheels.

All double-deck InterCity trains on long-distance routes include a Ticki Park family coach. The middle part of the upper deck of these coaches features a playground area decorated with imaginative jungle motifs where your little ones are free to play to their hearts' content.

A number of tables next to the upstairs playground area are fitted with the exciting board games “Jungle Hunt” and “The Snake Game”.

Where in the train is the family coach located?

The family coach playground can always be found upstairs in the driving trailer located at either the very front or rear of the train composition – depending on the direction of travel (always at the opposite end of the locomotive). The lower deck offers plenty of space for pushchairs.

InterCity trains with family coaches are marked in the timetable with FA. They operate on the following routes:

• St. Gallen–Zurich HB–Bern–Geneva Airport
• Romanshorn–Zurich HB–Bern–Brig
• Basel SBB–Bern–Brig
• Basel SBB–Bern–Interlaken Ost
• Basel SBB–Zurich HB–Chur

The family zone – more room for pushchairs.

To make travelling a more comfortable experience for passengers with pushchairs, we have introduced family zones in 2nd class on single-deck InterCity and InterCity tilting trains. These zones provide enough space for pushchairs and families can relax here knowing that a higher level of noise will be tolerated than in other parts of the train.

Space limitations mean that we cannot provide designated play areas on board InterCity (ICN) tilting trains. But on these services you and your children can still play the exciting board games “Jungle Hunt” and “The Snake Game” at the game tables specially provided on board.

Where can we find the on-board family zone?

The family zone is always located in the so-called driving trailer found at the very front or rear of the train or unit.

InterCity tilting trains:

In carriage no. 7 (driving trailer). There is plenty of room for your pushchair. Width of the door leading from the vestibule to the coach interior: 71 cm. 

Single-deck InterCity tilting trains:

In the driving trailer. There is plenty of room for your pushchair. Width of the door leading from the vestibule to the coach interior: 80 cm. 

Double-decker InterCity trains:

On the upper deck of the driving trailer. There is plenty of room for your pushchair. Width of the door leading from the vestibule to the coach interior: 71 cm.

Space for pushchairs is available on all our services.