The SBB’s virtual assistant – the voice of the future?

“Hey Google, ask SBB: when is the next train from Bern to Lucerne?” The SBB virtual assistant gives you information about the timetable and ticket prices. You can now also buy tickets directly.

Current studies show that around 50% of all search enquiries worldwide are conducted by voice control. SBB provides a virtual assistant to ensure that we can meet your needs on voice-controlled communication channels.

SBB’s virtual assistant is based on Google Actions and is available on smart speakers, smart displays and mobile phones (with Google Assistant). Natural Language Understanding (NLU) is used to ensure that dialogue with you is as natural as possible. This means that the context of the conversation is taken into account.

Go to the SBB virtual assistant on Google Assistant Link opens in new window.
Video legend: Immerse yourself in the world of voice control and get to know our virtual assistant.

FAQ on the SBB virtual assistant.

More questions about the SBB virtual assistant?

  • SBB Community.

    Take advantage of our customers’ collective knowledge in the SBB Community.

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