The SBB virtual assistant has been discontinued as of December 2022.

“Hey Google, ask SBB: when is the next train from Bern to Lucerne?” The SBB virtual assistant provided information about the timetable and ticket prices. However, following a market test, the service was discontinued in December 2022 and is no longer available.

Google’s decision to stop supporting the integration of third-party apps on Google Assistant from June 2023 has made continued operation impossible. In addition, usage figures during the market test, which lasted several months, fell short of expectations. When it became clear that the SBB virtual assistant would be discontinued, SBB examined the option of integrating the function into the SBB Inclusive app. However, representatives for potential users attributed a low level of added value to voice-controlled journey planning, which does not justify the high costs of integration.

SBB’s virtual assistant was based on Google Actions and was available on smart speakers, smart displays and mobile phones (with Google Assistant). In addition to information on the timetable and ticket prices, it was also possible to buy tickets directly via the SBB virtual assistant. Find out how the SBB virtual assistant worked in the video.

Video legend: Find out how the SBB virtual assistant worked by watching the video.

Further content

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window., Google ChromeLink opens in new window., Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.