The SBB’s virtual assistant – the voice of the future?

“Hey Google, ask SBB: when is the next train from Bern to Lucerne?” Timetable information, ticket prices, information on train occupancy rates and any potential delays – you can now get all this information with voice control!

More than 50% of all search queries worldwide will be carried out by voice recognition by the end of 2021, according to recent studies. SBB is now providing a virtual assistant to ensure that we can meet customer needs on voice-controlled communication channels. 

SBB’s virtual assistant is based on Google Actions and is available on smart speakers, smart displays and mobile phones (with Google Assistant). So that the dialogue is as natural as possible, we use Natural Language Understanding (NLU) to conduct dialogue with customers. This means that the context of a conversation is taken into account.

Video legend: Immerse yourself in the world of voice control and get to know our virtual assistant.

Questions and answers about the SBB virtual assistant.

More questions about the SBB virtual assistant?

  • SBB Community.

    Take advantage of our customers’ collective knowledge in the SBB Community.

Further content

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window.Google ChromeLink opens in new window.Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.