Conditions for exchanges and refunds of the Supersaver return ticket.

Fees for exchange/refund of the Supersaver return ticket for Denmark, Czech Republic, Hungary and Slovakia.

Exchange of tickets/reservations.

  • Up to 3 days before departure: 23 francs per application.
  • Up to 2 days before departure: 23 francs per application + difference to normal price.

Refund of tickets.

  • Up to 1 day before departure: 23 francs per application.
  • Day of departure or later: no refund.

Refund of reservations.

  • Depending on the seat category booked.

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window.Google ChromeLink opens in new window.Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to