With Western Union, you can send money securely to over 200 countries. In just a few minutes, the money is available at one of hundreds of thousands of payment pick-up points.

Find step-by-step instructions on how to send money here:

1. Come to the Western Union location at your nearest SBB Travel Centre. 
2. Bring your valid official ID with you.
3. Enter the recipient country, the transfer amount and the full name of the recipient.
4. The customer consultants record your details, check your personal data and print out the transaction receipt for sending the money.
5. Check that all information on the transaction receipt is correct and confirm this with your signature.
6. Once you have paid the transfer amount and signed the transaction receipt for the money transfer, your ID will be returned to you along with a receipt for the money transfer. This transaction receipt shows the Western Union transaction number (Money Transfer Control Number, MTCN for short).
7. The money is ready for collection a few minutes later. Tell the recipient that he can collect the money at any Western Union office in the recipient country. To collect the money, the recipient must state the transaction number (MTCN), the full name of the sender, the country of origin and the exact amount.

Receive money quickly and reliably with Western Union. Here’s how it works:

1. Take your valid official ID to a Western Union location at your nearest SBB Travel Centre. 
2. At the counter, state the transaction number (MTCN), the country of origin of the transfer, the full name of the sender and the expected payout amount.
3. The counter staff will check your ID and the above information. If the information matches and the money is ready for collection, you will be given a transaction receipt for receiving the money.
4. Check the details on the transaction receipt. If the details are correct, sign the transaction receipt. The customer consultant will pay you the money and issue you with a receipt.

Transfer money directly to your beneficiary’s mobile wallet and take advantage of attractive transfer fees from as little as CHF 5(?)Show note transfer fees from as little as CHF 5Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note.

How does ‘Direct to Wallet’ work?

• To use this service, the recipient must register with their mobile provider for a mobile wallet – an ‘M wallet’ – and the service must be offered for the country selected.
• Transfer money at our SBB Travel Centres.
• For the transfer, you will need a valid form of ID and the recipient’s full mobile number.
• Western Union’s attractive transfer fee applies. No additional costs for the recipients.(?)Show note No additional costs for the recipients.Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note
• The maximum transfer sum varies depending on the recipient country.(?)Show note The maximum transfer sum varies depending on the recipient country.The maximum transfer sum per transaction depends on the destination country. Find out more on 0800 007 107 (WU Hotline).Close note
• The money will be available to the recipient just a few minutes after you send it.(?)Show note The money will be available to the recipient just a few minutes after you send it.Outpayments may be delayed or services may be unavailable due to certain terms of transactions – such as the amount transferred, the destination country, the availability of the currencies, legal requirements, credentials, opening hours of sales points, different time zones or a combination of these factors. In certain cases, depending on the amount transferred, additional details and documents regarding the transaction may be required.Close note

Send money directly to the recipient’s bank account at the SBB counter and take advantage of attractive transfer fees from as little as CHF 5(?)Show note transfer fees from as little as CHF 5Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note.

How does ‘Direct to Bank’ work?

• To use this service, the recipient must have a bank account and the service must be offered for the country selected.
• Transfer money at our SBB Travel Centres.
• For the transfer, you will need a valid form of ID and the recipient’s bank details.
• Western Union’s attractive transfer fee applies. No additional costs for the recipients.(?)Show note No additional costs for the recipients.Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note
• In most countries, the sums transferred are credited to the recipient’s account within one working day.(?)Show note In most countries, the sums transferred are credited to the recipient’s account within one working day.Outpayments may be delayed or services may be unavailable due to certain terms of transactions – such as the amount transferred, the destination country, the availability of the currencies, legal requirements, credentials, opening hours of sales points, different time zones or a combination of these factors. In certain cases, depending on the amount transferred, additional details and documents regarding the transaction may be required.Close note
  

Transfer money directly to a payment card and take advantage of attractive transfer fees from as little as CHF 5(?)Show note transfer fees from as little as CHF 5Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note.

How does ‘Direct to Card’ work?

• To use this service, the recipient must have an authorised payment card and the service must be offered for the country selected.
• Transfer money at our SBB Travel Centres.
• For the transfer, you will need a valid form of ID and the payment card number of the recipient.
• Western Union’s attractive transfer fee applies. No additional costs for the recipients.(?)Show note No additional costs for the recipients.Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates.Close note
• The maximum transfer sum varies depending on the recipient country.(?)Show note The maximum transfer sum varies depending on the recipient country.The maximum transfer sum per transaction depends on the destination country. Find out more on 0800 007 107 (WU Hotline).Close note
• The money will be available to the recipient just a few minutes after you send it.(?)Show note The money will be available to the recipient just a few minutes after you send it.Outpayments may be delayed or services may be unavailable due to certain terms of transactions – such as the amount transferred, the destination country, the availability of the currencies, legal requirements, credentials, opening hours of sales points, different time zones or a combination of these factors. In certain cases, depending on the amount transferred, additional details and documents regarding the transaction may be required.Close note