Claims and complaints.

We are constantly striving to improve. Therefore, your feedback and complaints are welcome. It's how we learn.

Note: Please only provide feedback on SBB here. For feedback on other transport companies, please contact them directly. 

Want to get in touch with us?

  • SBB Chat.

    Ask your questions – our chatbot uses artificial intelligence to help you any time and redirects you to a customer consultant if necessary.

  • Contact form.

    Not happy with a service? If so, please contact us. We’re here to help.

    Estimated processing time: 2–5 business days.

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