Luggage order.

Please place your luggage order by no later than 10 pm two days before collection.

Collection.

• Luggage collection on day 1.
• Collections can be booked for between 8am and 8pm. You will be informed of a more precise two hour time slot the day before collection. 
• For a surcharge of CHF 15, you can select one of three additional time windows for collection: 7am to 12 noon / 12 noon to 6pm / 6pm to 11pm.
• The three additional time windows are not all available for some locations.
• Express: collection on collection day (day 1), 6am to 9am.
• For certain localities, the transport of bicycles, bikes and special bikes is not at all possible or possible only on a limited basis.
• The following car-free towns are excluded from the transport of bicycles, e-bikes and special bikes:
  • Belalp/Tschuggen
  • Fiescheralp
  • Melchsee-Frutt
  • Lauchernalp
  • Saas-Fee
  • Stoos
  • Zermatt
• Bicycles, e-bikes and special bikes are excluded from express transport.

Delivery.

• Delivery on day 3.
• Deliveries can be booked for between 8am and 8pm. You will be informed of a more precise two hour time slot the day before delivery. 
• For a surcharge of CHF 15, you can select one of three additional time windows for delivery: 7am to 12 noon / 12 noon to 6pm / 6pm to 11pm.
• The three additional time windows are not all available for some locations.
• Express: delivery on collection day (day 1), 6pm to 11pm.
• For certain localities, the transport of bicycles, bikes and special bikes is not at all possible or possible only on a limited basis.
• The following car-free towns are excluded from the transport of bicycles, e-bikes and special bikes:
  • Belalp/Tschuggen
  • Fiescheralp
  • Melchsee-Frutt
  • Lauchernalp
  • Saas-Fee
  • Stoos
  • Zermatt
• Bicycles, e-bikes and special bikes are excluded from express transport.

Locations luggage door to door express
Car-free locations
Excluded locations

• Luggage: suitcases, bags.
• Skiing equipment: skis, ski boots, poles, snowboards, sledges.
• Bicycles: Bicycles or bike trailers (unloaded) with maximum dimensions (length/width/height) of: 2.0m × 0.8m × 1.0m. Maximum weight: 25kg.
• E-bike: Electric bikes with an electric auxiliary motor and maximum dimensions (length/width/height) of: 2.0m × 0.8m × 1.0m. 
• Special bikes.
  • Longer than 2m and with maximum dimensions (length/width/height) of: 2.4m × 0.9m × 1.1m. Maximum weight: 25kg.
  • Cargo bikes cannot be sent because of their bulk and weight. 

• Collection and delivery points must have postal addresses in Switzerland or Liechtenstein and be suitable for vehicle access. Otherwise the carrier designates a suitable handover point when confirming the arrangement on the previous day,
  
• Express: delivery is limited to selected locations.
  
• Maximum weight: 25 kg.
  
• You can book the return transfer of your luggage at the same time.
  
• Packaging: skiing equipment must be packed in personal wrapping or in that of the transport company.
  
• Items with special packaging requirements: 
  • Skis and ski boots are to be packed separately in pairs in the appropriate plastic cover provided by the transport company
  • Multiple pairs in personal bags up to a maximum weight of 25 kg
  • 1 snowboard per plastic cover provided by the transport company or multiple pairs in personal bags up to max. 25 kg
  • Bicycles, e-bikes and special bikes separately in the appropriate plastic cover of the transport company. You will be given this cover from the transport carrier upon collection. The transport carrier will take the cover away again once the bike has been delivered so that it can be reused.
• The luggage to be transported must be labelled with a name, address and telephone number and be packed appropriately. 
• Please pack your ski equipment in your own bags or in the transport company’s bags before the transporter collects them. You can pick up ski bags for free at any station with luggage service.
• Luggage can only be checked in if you have a ticket valid for the whole luggage transport route or one of the following annual travelcards: GA Travelcard, Point-to-Point Travelcard, Half Fare Travelcard, Regional Travelcard, FVP (travel discount for SBB employees), GA Night Travelcard, Modular Travelcard.
• Liability for the partial or total loss, damage and delayed delivery of luggage shall be governed by the Swiss Federal Passenger Transportation Act (PTA) and the applicable Passenger Transportation Ordinance of the Swiss Federal Council.
• Whenever possible, luggage door to door is always transported by rail. It may, however, also be transported entirely by road for logistical reasons. The public transport sector currently handles an average of 70% of luggage transport by rail and 30% by road. 

The provisions of the tariff basis of ch-direct respectively the tariffs for luggage of T602 apply.

• Online.Link opens in new window.
  
• Phone SBB Contact Center 0848 44 66 88 (CHF 0.08/min.) 
  
• Station.