SBB Inclusive – customer information for all passengers.

The SBB Inclusive app provides visual, digital and audio customer information from stations and long-distance trains directly on the smartphone. The app makes it possible for blind and visually impaired people, as well as deaf and hearing-impaired people, to travel more safely and independently. 

Here’s how SBB Inclusive works.

  • You get location-specific travel information which is relevant to you sent to your smartphone. Both at the station and on the train.
  • Depending on your needs, you can have the information read aloud by voiceover, or displayed in dark mode or with an enlarged font, so that it is easy to read.
  • The app currently works at all Swiss railway stations and on all SBB long-distance trains. Please continue to use the SBB Mobile app to plan your journeys.
  • The app is designed to be easy to use, even with voiceover.
  • Using dark mode reduced glare.
  • Even with enlarged fonts, the app is organised in a clear and user-friendly way.

Stay informed about current departure times, wherever you are in the station.  

  • If you are at a Swiss railway station, the app will show you the next train departures. 
  • The information given for each platform is the same as that shown on the departure and platform display boards. With SBB Inclusive, however, you can access this information on your smartphone anywhere in the station.
  • Current announcements at the station can now also be found in the SBB Inclusive app.
  • The next departures from the station where you currently are.
  • The information can also be filtered by platform.
  • The next departures, including train formations, from the selected platforms at your current station.

Stops.

In addition to train stations, SBB Inclusive now also works at tram and bus stops. To do so, select “Stop” in the main menu.

Bus and tram stops within a 200 metres radius of your current location are being displayed. The radius can be extended to 1 kilometre in the app settings.
Image legend: Bus and tram stops within a 200 metres radius of your current location are being displayed. The radius can be extended to 1 kilometre in the app settings.

Getting on the right train.

  • When the app is open, shortly after boarding you will be shown which train you are on (train number, destination, coach number, class of travel, service zone, next stop). 
  • During the journey, you will be shown upcoming stops, connections and the side on which you have to exit the train. If you change coaches, the train information will be updated.
  • This means that blind and visually impaired people can now find out exactly where they are on the train whenever they like and find out about their onward journey.
  • When you get on a train, you will receive a push notification with the information relevant to your journey (train number, destination, coach number, class of travel, service zone, next stop). This message also gets updated on the lock screen.
  • During the journey, you will be shown upcoming stops, connections and the side on which you have to exit the train. If you change coaches, the train information will be updated.
  • Detailed information about the next stop: arrival time, platform, exit side and next departures.

Trains of other transport operators than SBB.

You can select a train so that it appears under “On the train”. That means you can use SBB Inclusive even on trains without automatic recognition.

With the function Save Train, you'll receive the timetable information for trains without automatic detection. This is the expected timetable without real-time adjustments.
Image legend: With the function Save Train, you'll receive the timetable information for trains without automatic detection. This is the expected timetable without real-time adjustments.

Find doorknobss.

 SBB Inclusive now helps you find doorknobss. Select “Finder” in the main menu and point the camera at a train.

Use the “Finder” function to find the door and the door knob of the train.
Image legend: Use the “Finder” function to find the door and the door knob of the train.

We are certified.

In autumn 2022, the SBB Inclusive app was the first app to be certified by the ‘Access for all’ foundation.

Further information.

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window., Google ChromeLink opens in new window., Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.