1. Scope.

These General Terms and Conditions (hereinafter ‘GTC’) govern the use of the MyCoffeeNow at-seat ordering platform (hereinafter ‘Ordering Platform’) and all purchase contracts concluded via the Ordering Platform between Elvetino AG (hereinafter the ‘Provider’) and customers (hereinafter ‘Customer(s)’). The GTC can be viewed prior to placing an order via the Ordering Platform. By submitting an order, the Customer confirms that they have read, understood and accept the GTC.

2. Contracting party.

The Provider and contracting party for all contracts concluded via MyCoffeeNow is:

Elvetino AG
Vulkanplatz 11
CH-8048 Zurich
Switzerland
E-mail: mycoffeenow@elvetino.chLink opens in new window..

3. Products and ordering.

During a train journey, Customers may select and order products via the MyCoffeeNow Ordering Platform from the range available on the Ordering Platform. Product availability depends on stock in the specific dining car and may vary according to the train service, route section and time of day. Only those products and prices apply that are displayed on the Ordering Platform at the time of order placement. Product images are provided for illustrative purposes only and may differ from the products actually supplied.

4. Ordering process and contract conclusion.

Orders may only be placed via the Ordering Platform. Customers select the products they wish to purchase and provide the information required for delivery and order confirmation, including their seat number and e-mail address. Before submitting an order, Customers will be shown an order summary containing the selected products, the total price inclusive of VAT and the information entered. Any input errors may be corrected before the order is submitted.

The order is placed by clicking the clearly marked payment button indicating an obligation to pay. The contract between the Customer and the Provider is concluded once payment has been successfully completed in accordance with Section 6. A confirmation e-mail will be sent to the e-mail address provided once payment has been processed successfully.

The Provider reserves the right to reject or cancel orders for valid reasons, including product unavailability, technical issues or exceptional operational circumstances. In such cases, any amount already charged will be refunded.

5. Prices.

The prices displayed on the Ordering Platform at the time of placing the order apply. All prices are stated in Swiss francs (CHF) and include the applicable statutory VAT. Tips are voluntary and are not included in the purchase price. The Ordering Platform does not support electronic tipping. Customers may give tips directly to the passenger attendants in cash.

6. Payment.

Payment must be made in advance through the Ordering Platform using one of the accepted payment methods. Payment on delivery, onboard payment and cash payment are not available. An order is only deemed successfully placed once payment authorisation has been completed.

7. Delivery.

Subject to availability, the ordered items will be served by a passenger attendant to the seat stated in the order. Any delivery time shown on the Ordering Platform is an estimate only and is not guaranteed. Delays may occur due to onboard operational requirements, high order volumes, timetable changes or other unforeseen circumstances. Customers are not entitled to delivery at a specific time.

If a confirmed order cannot be delivered for operational reasons, including train cancellations or major service disruptions, Customers may request a refund of the purchase price already paid by e-mailing mycoffeenow@elvetino.ch Link opens in a new window.. Following review, a refund will be issued where appropriate. Passenger attendants are not authorised to issue refunds onboard.

If the Customer cannot be located at the specified seat when the order is delivered, for example because they have changed seats or disembarked prematurely, there will be no refunds or subsequent delivery.

8. Availability and changes to the product range.

Products may occasionally become unavailable at short notice due to limited stocks in the dining car, technical issues or other operational reasons. In such cases, the Customer will be informed. If a product is unavailable, any payment received will be refunded or, if the Customer wishes and subject to availability, replaced with an equivalent alternative.

9. Cancellation.

Once payment has been successfully completed, Customers cannot normally cancel their order. Refunds will only be available in the circumstances expressly set out in these GTC.

10. Liability and warranty.

The Provider is liable for defects in supplied products in accordance with applicable law. To the extent permitted by law, the Provider accepts no liability for non-delivery, product availability restrictions or delays caused by operational disruptions, late trains or events beyond its reasonable control.

Information about allergens and ingredients is available on the Ordering Platform or through linked information sources. Customers are responsible for checking whether products contain ingredients that may trigger allergic or intolerance reactions.

11. Age restrictions.

Where alcoholic beverages are available through MyCoffeeNow, Customers confirm when ordering that they have reached the legal minimum age of 16 or 18 years, as applicable. The Provider and passenger attendants may carry out age verification checks before serving alcoholic beverages and may request official identification, such as a passport or ID card. If adequate proof of age is not provided, or there are reasonable grounds to doubt that the Customer has reached the required minimum age, the alcoholic beverage will not be served.

Where an alcoholic beverage has been ordered but cannot be served because the Customer is unable to provide proof that they have reached the statutory minimum age, the Customer may request a refund of the purchase price already paid by contacting mycoffeenow@elvetino.chLink opens in new window. in writing. Following review, a refund will be issued where appropriate. Passenger attendants are not authorised to issue refunds onboard.

12. Data protection.

Protecting your privacy and personal rights is important to the Provider. All personal data processed in connection with MyCoffeeNow will be handled in accordance with applicable data protection legislation. Further information, including details of the data controller, the categories of personal data processed, the purposes of processing, any recipients and service providers, and data retention and deletion practices, can be found in the MyCoffeeNow Privacy Policy available on the landing page sbb.ch/en/mycoffeenow.

13. Miscellaneous provisions.

It is prohibited to reuse or systematically extract parts or contents of the MyCoffeeNow Ordering Platform without the express written consent of Elvetino AG.

If any provision of these GTC is found to be invalid or unlawful, either in part or in whole, the remaining provisions will remain in full force and effect. To the extent permitted, a valid substitute provision that conforms as closely as possible to the commercial purpose of the original will replace the invalid provision.

14. Applicable law and place of jurisdiction.

All contractual relationships relating to MyCoffeeNow are governed exclusively by Swiss law. The provisions of the Vienna Convention (the United Nations Convention on Contracts for the International Sale of Goods/CISG) are explicitly excluded.

The exclusive place of jurisdiction is Zurich, Switzerland, subject to any mandatory statutory provisions regarding jurisdiction.

Version: 7 August 2026.