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Coronavirus / Update 29.3.2020: SBB has suspended all traffic across the Swiss-Italian border due to directives by Italian authorities until further notice. Expect cancellations, missed connections and delays on the entire national and international network. Please check the online timetable shortly before starting any journey. More information

Refund request.

Here you can request a refund for unused or only partially used tickets, and which you purchased online or via mobile phone.

Coronavirus notice: Due to the current situation, our waiting response times will unfortunately be prolonged to 7-8 days. We kindly request that you only contact us in urgent cases. Thank you for your understanding.

For what type of ticket would you like a refund?

Special offers.

Supersaver tickets, Saver Day Pass.
More info about Special offers.
Tickets purchased online or using the app.

Single ticket from A to B, return ticket, Day Pass, class upgrade, Point-to-Point Ticket, etc.
More info about Tickets purchased online or using the app.
Business customers (tickets for Switzerland).

Online tickets for business customers with a corporate contract.
More info about Business customers (tickets for Switzerland).

Refunds for international travel.

Refunds for international travel can be requested by calling the SBB Contact Center on: 0848 44 66 88 (CHF 0.08/min.).

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Refund request.

For what type of ticket would you like a refund?

Special offers.

Tickets purchased online or using the app.

Business customers (tickets for Switzerland).

Refunds for international travel.

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