Purchase with login.

Standard price national tickets are always valid for a whole day for the route purchased. They are therefore not train specific. You only need to get them refunded if you are going to travel on a different day.

Standard price tickets purchased while logged in to the SBB Mobile app can be refunded/exchanged independently and free of charge up until the day of validity, but not on the day of validity itself. 

Important: A refund AFTER the start of validity is only possible if proof of non-use can be provided. A fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.) (in German, French and Italian only)

National saver products (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) you purchased in the SBB Mobile app while logged in can be refunded/exchanged free of charge within 30 minutes of the time of purchase.

National Supersaver Flex Tickets purchased while logged in to the SBB Mobile app can be refunded/exchanged independently and free of charge within 30 minutes of the time of purchase and then 50% refunded before departure.

Purchase as a guest.

Standard price national tickets are always valid for a whole day for the route purchased. They are therefore not train specific. You only need get them refunded if you are going to travel on a different day.

National tickets purchased at the standard price in the SBB Mobile app as a guest can be refunded up to the day of validity for a deductible of CHF 10 using the refund form.

Important: A refund AFTER the start of validity is only possible if proof of non-use can be provided. A fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.) (in German, French and Italian only)

National saver offers (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) which you purchase in the SBB Mobile app as a guest cannot be refunded.

National Supersaver Flex Tickets which you purchase in the SBB Mobile app as a guest can be 50% refunded with no deductible up until the time of departure using the refund form. 

Here's how it works: 

1. Navigate to the tab ‘Tickets & Travelcards’.
2. Make sure the toggle is over ‘Valid’
3. Select the ticket you would like to have refunded.
4. Click top-right on the circle with three dots and select ‘Refund ticket’.
5. Check the settings and have the ticket refunded.

To get refunds for national tickets which you purchased as a guest on SBB Mobile, please use the refund form. A deductible of CHF 10 applies. 

Tip: Log in when buying your next ticket to benefit from the free refund.

Purchase with login.

Standard price national tickets are always valid for a whole day for the route purchased. They are therefore not train specific. You only need to get them refunded if you are going to travel on a different day.

Standard price tickets purchased while logged in to SBB.ch can be refunded or exchanged independently and free of charge up until the day of validity.

Important: A refund AFTER the start of validity is only possible if proof of non-use can be provided. A fee of CHF 10 will be retained for each claim (in line with T600.9, section 1.4Link opens in new window.) (in German, French and Italian only)

National saver offers (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) purchased while logged in to SBB.ch can be refunded or exchanged independently and free of charge within 30 minutes of the purchase time.

National Supersaver Flex Tickets purchased while logged in to SBB.ch can be refunded or exchanged independently and free of charge within 30 minutes of the time of purchase and then 50% refunded before departure.

Purchase as a guest.

Standard price national tickets are always valid for a whole day for the route purchased. They are therefore not train specific. You only need get them refunded if you are going to travel on a different day.

Standard price tickets purchased as a guest on SBB.ch can be refunded for a deductible of CHF 10 up until the day of validity using the refund form, but not on the day of validity itself.

National saver offers (supersaver tickets, Saver Day Passes, Supersaver Class Upgrades) which you purchase on SBB.ch as a guest cannot be refunded.

National Supersaver Flex Tickets which you purchase on SBB.ch as a guest can be 50% refunded with no deductible up until the time of departure using the refund form. 

Group tickets (for groups of 10 or more).

Group tickets purchased on SBB.ch when logged in can be refunded before departure or partially refunded after the journey (if there was a change in the number of participants). 

Refunds before departure (cancellation).

• Reason: The group journey is not taking place.
• Please call the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.) or visit your Travel Centre no later than 11am on the day before your journey.
• A deductible of CHF 10 is charged per refund application if no re-booking is made.

With the request for cancellation of the group journey, all seat reservations on the trains booked made at the same time as this online ticket purchase will be cancelled. Please note the special provisions for RailAway or other partner offers. 

Partial refund after the journey (if there was a change in the number of participants).

• Reason: Not all registered persons travelled on the group journey.
• The change in the number of participants must be confirmed in writing on the additional receipt by the train crew.
• Please contact your Travel Center after your journey.
• A deductible of CHF 10 is charged per refund application.

Here's how it works: 

1. Open the Orders section in your profile
2. Click on the ticket you would like to have refunded.
3. Click on the “Refund” button to switch to the refund overview.
4. The details can be checked again at this point.
5. Click on “Refund” to issue the refund.

To get refunds for national tickets which you purchased as a guest on SBB.ch, please use the refund form. A deductible of CHF 10 applies. 

Tip: Log in when buying your next ticket to benefit from the free refund.

You can only get refunds for tickets purchased at the counter or ticket machine at a staffed station.

Yes. Within 30 minutes of making the purchase with a login, you can independently get a refund for all saver offers with no fee or deductible.

Purchase with login.

Conditions for getting refunds by yourself:

1. You purchased the saver offer with login.
2. You must obtain a refund of the saver offer you bought within 30 minutes of purchase yourself via SBB.ch or SBB Mobile/SBB Preview.

After the 30 minute period has elapsed, only the Supersaver Flex Ticket can be independently refunded at a rate of 50% up until shortly before departure. Other saver offers can only be refunded in exceptional cases. 

Purchase as a guest (without login).

When buying tickets as a guest, there is no option for a free refund within 30 minutes of purchase. 

Supersaver Flex Tickets purchased without a login can be 50% refunded before the start of the journey. Other saver offers can only be refunded in exceptional cases.

Due to the introduction of the Supersaver Flex Ticket, which offers more flexible refund options, the grounds for obtaining refunds for supersaver tickets have been restricted. 

1. You can get a free refund yourself within 30 minutes of a purchase made while logged in.
2. From 30 minutes after the purchase, you can have supersaver tickets refunded/exchanged only in the following exceptional case and for a deductible of CHF 10:

Exceptional case.

Proven incapacity to travel (illness, accident, death). In the event of illness/accident, we require a medical certificate of incapacity to travel. The incapacity to travel must be explicitly shown. Certificates of incapacity for work and medical reports will not be accepted.

More on the refund conditions for supersaver tickets (Tariff 600.9, section 10)Link opens in new window.
Go to the refund form

1. You can get a free refund yourself within 30 minutes of a purchase made while logged in.
2. You can get a 50% refund for a Supersaver Flex Ticket from 30 minutes after purchase until shortly before it becomes valid. This means that you get half the price you paid back again. No deductible will be charged.
   1. You can independently refund a Supersaver Flex Ticket purchased while logged in. 
   2. You can get a 50% refund with no deductible for a Supersaver Flex Ticket purchased as a guest via the refund form.

Once the period of validity has begun, you can have Supersaver Flex Tickets refunded/exchanged only in the following exceptional case. A deductible of CHF 10 will be charged and you will have to fill in the refund form:

Exceptional case.

Proven incapacity to travel (illness, accident, death). In the event of illness/accident, we require a medical certificate of incapacity to travel. The incapacity to travel must be explicitly shown. Certificates of incapacity for work and medical reports will not be accepted.

More on the refund conditions for supersaver tickets (Tariff 600.9, section 10)Link opens in new window.
Go to the refund form

1. You obtain the free refund yourself within 30 minutes of the purchase made using a login.
2. From 30 minutes after purchase, you can have Saver Day Passes and Supersaver Class Upgrades refunded/exchanged only in the following exceptional cases. A deductible of CHF 10 will be charged and you will have to fill in the refund form:

Exceptional cases.

• Identical tickets purchased as duplicates.
• Ticket for wrong customer group (Day Pass/saver class upgrade without Half Fare Travelcard or full fare instead of reduced fare). For a refund to be made, a new ticket must be held for the right customer group.
• Proven incapacity to travel (illness, accident, death). In the event of illness/accident, we require a medical certificate of incapacity to travel. The incapacity to travel must be explicitly shown. Certificates of incapacity for work and medical reports will not be accepted.

More information on the special conditions for supersaver tickets (Tarif 600.9, chapter 10)Link opens in new window. (only in German, French and Italian)
Go to the refund form

1. No fee if you carry out the refund yourself within 30 minutes of a purchase made while logged in (see question).
2. A CHF 10 fee (deductible), if you claim a refund any later than this (provided the conditions are fulfilled) (see question).

A fee of CHF 10 is retained for each claim. However, you can have several tickets refunded per claim.

When you obtain the refund yourself.

When you obtain a refund for the supersaver offer yourself within 30 minutes of the purchase made using a login.

When a travelcard has been bought.

• If a personal GA Travelcard or Point-to-Point Travelcard is subsequently purchased, Supersaver Flex Tickets and Saver Day Passes are refunded with no fee incurred.
• The name on the electronic ticket must match the one on the travelcard and each electronic ticket can only be shown once.
• A maximum of three tickets per person can be refunded.
• These rules also apply to standard-fare tickets. 

General:

In the event of train cancellations, delays or line interruptions, you can take the next train if you obtain confirmation from ticket control or sales staff. In this case, no refund is possible. If the resulting delay is more than 60 minutes, you are entitled to compensation in accordance with national passenger law.

Link to claim form for compensation Link opens in new window.
Link to accessible claim form for compensation Link opens in new window.

For delays or cancellations of the transport service linked to saver offer before departure.

If the purpose of your journey can no longer be fulfilled because of a delay or cancellation, do not start the journey and you can receive a refund of the ticket price. Only applies to the transport service relevant to the saver offer.

For delays or cancellations of the transport service linked to saver offer during the journey.

If the purpose of your journey can no longer be fulfilled because of a delay or cancellation, you may abandon the journey, travel back for free using the next suitable connection and receive a refund of the ticket price. Only applies to the transport service relevant to the saver offer. Please provide detailed information and add any confirmations from the railway under comments in the refund form.

For cancellations, rearrangement/postponement or delay of another transport service (flight, bus, etc.)

In the event of a cancellation, rearrangement/postponement or delay of another transport service, such as a flight, long-distance bus service etc., there is no entitlement to a refund or exchange of the saver offer. In these cases, contact the transport company responsible for the problem or your travel insurance company.

Yes. If you purchased the standard price ticket while logged in, you can have it refunded free of charge in your profile up until, but not including, the day of validity.

If you purchased the ticket at the standard price as a guest, you can have it refunded for a fee of CHF 10 at the ticket counter or via the refund form up until, but not including, the day of validity.

In principle, you can neither exchange nor refund leisure offers purchased online with public transport tickets and leisure tickets. Any exceptions are set out in the General Terms and Conditions (GTC) for RailAway. Please find information on this in advance.

Go to the RailAway GTC
To the refund request

RailAway leisure offers purchased at the ticket counter.

Leisure offers including a public transport ticket and a leisure ticket purchased at ticket counters can only be returned at a counter.

Any exceptions are set out in the General Terms and Conditions (GTC) for RailAway. Please find information on this in advance.

No. The difference (e.g. due to partial operation, lack of snow, etc.) to tickets/leisure services purchased on-site or from the leisure partners cannot be refunded or repaid.