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Information

Coronavirus: Please note that masks must be worn on public transport. More information

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Refund request.

Here you can request a refund for unused or only partially used tickets, and which you purchased online or via mobile phone.

For what type of ticket would you like a refund?

Special offers.

Supersaver tickets, Saver Day Pass.
More info about Special offers.
Tickets purchased online or using the app.

Single ticket from A to B, return ticket, Day Pass, class upgrade, Point-to-Point Ticket, etc.
More info about Tickets purchased online or using the app.
Business customers (tickets for Switzerland).

Online tickets for business customers with a corporate contract.
More info about Business customers (tickets for Switzerland).

Refunds for international travel.

Refunds for international travel can be requested by calling the SBB Contact Center on: 0848 44 66 88 (CHF 0.08/min.).