Get your ticket refunded quickly and directly in the SBB Mobile app, the SBB Preview app or in your user account on SBB.ch. 

Instructions for refunds in the SBB Mobile app / SBB Preview app:

1. Navigate to “Travel and tickets”.
2. Select the ticket you would like to have refunded. 
3. Select the menu item (circle with three dots) and choose “Refund ticket”.
4. Check the settings and have the ticket refunded. 

The amount will be credited to the same means of payment used for your purchase. You will also receive a refund confirmation by e-mail. Tickets that have already been refunded are indicated as such.

Instructions for refunds on SBB.ch:

1. Open the Orders section in your user account.
2. Click on the ticket you would like to have refunded. 
3. Click on the “Refund” button to switch to the refund overview. 
4. The details can be checked again at this point.
5. Click on “Refund” to issue the refund. 

You will receive a confirmation by e-mail. You can view your refund at any time in your user account.

The amount will be credited to the same means of payment used for your purchase. 

Please note:

A fee (T600.9, 1.4 Deductible) is charged for the refund.Link opens in new window.

You don’t have a user account and have purchased your ticket as a visitor? Use the refund form to request a refund for your ticket. 

Please note:

A fee (T600.9, 1.4 DeductibleLink opens in new window.) is charged for the refund.

Can you return supersaver tickets?

Provided that certain conditions are met, supersaver tickets and Saver Day Passes can be refunded by using the refund form. Use the form linked to below to have your ticket refunded. You can do this regardless of whether you have a user account or not.

Please note:

• Special conditions (PDF)Link opens in new window. apply to supersaver tickets and saver day passes.
• A fee (PDF, 1.4 DeductibleLink opens in new window.) is charged for the refund.

Refunds for international travel can be requested by calling the SBB Contact Center on: 0848 44 66 88 (CHF 0.08/min.).

Please note:

You can find the conditions for international travel on the ticket and under travel details.

Have you arrived late at your destination on a national or international journey? Beyond a certain length of delay, you are entitled to compensation.