SBB Shop: concerns and returns.

Do you have a question about your order from the SBB Shop or would you like to register a return? Do you have a concern or suggestion to share with us in relation to the SBB Shop? Simply fill out the form and add photos, videos or other files if necessary. We will then get in touch with you shortly.

Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), available every day from 5am to midnight.

Form steps

Why do you want to get into contact with us?

Give us the information about the incomplete delivery from the SBB Shop.

Still {{maxAllowedLength}} characters remaining.

If you received damaged items, please upload photos of the damage.

Select file

Tell us the item and the reason for the return.

If you received damaged items, please upload photos of the damage.

Select file

Send us your question/concern regarding the SBB Shop.

Still {{maxAllowedLength}} characters remaining.

Do you want to upload files?

Select file
Contact details.
Title

Further content