Contact SBB Mobile.

For questions about registration at SBB.ch or about ticket validity, please contact our Service Center. If you are experiencing problems with your mobile phone or have questions about data transmission, please contact your mobile network provider.

Refunds of tickets purchased online or via mobile can be requested directly in the SBB Mobile app. Click on the three dots on the ticket screen and select the option “refund ticket”. 

Alternatively, you can also get your ticket refunded online: to the refund form

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