Contact SBB Mobile.

For questions about registration at SBB.ch or about ticket validity, please contact our Service Center. If you are experiencing problems with your mobile phone or have questions about data transmission, please contact your mobile network provider.

Refunds of tickets purchased online or via mobile can be requested directly in the SBB Mobile app. Click on the three dots on the ticket screen and select the option “refund ticket”. 

Alternatively, you can also get your ticket refunded online: to the refund form

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Further content

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window.Google ChromeLink opens in new window.Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.