General terms and conditions (GTC)
for the purchase and use of EasyRide and electronic tickets by the partner FAIRTIQ on behalf of SBB AG.
These GTC shall supplement the GTC of the SBB Apps.GTC of the SBB Apps
EasyRide enables the purchase of electronic tickets through a check-in process to be followed by the customer before boarding the means of transport and a check-out process after leaving the means of transport. The customer’s journey is recorded and EasyRide calculates the appropriate price for the journey after check-out.
As regards the customer, all rights to the application are vested in SBB AG and FAIRTIQ.
By the customer registering in the SBB apps, FAIRTIQ grants a licence to the customer to use EasyRide for the proper purpose of the functions offered by it. Making copies or granting sub-licences or transferring any other rights to the application to a third party in any other manner shall be prohibited. Neither the content of EasyRide nor the material on which it is based and which comprises a part or element of the content may be modified, disabled, adjusted, decompiled or corrected.
SBB AG and FAIRTIQ shall have the right to terminate the licence agreement concluded with the customer at any time and to withdraw their service from the market. In particular, SBB AG and FAIRTIQ reserve the right to block use for individual customers where so justified.
Use may be blocked without stating reasons and notification shall be provided electronically. SBB AG is not obliged to provide further details to the customer.
Use of EasyRide is exclusively at the customer’s own risk. The customer must in particular personally ensure that his/her mobile phone is protected against any unauthorised access.
To the extent legally permitted, neither FAIRTIQ nor SBB AG shall bear liability in relation to the content, functionality and use of the application, including liability for malware.
If use of the application or the purchase of electronic tickets is not possible for technical reasons, FAIRTIQ and SBB AG decline any liability for any resulting losses. The lack of functionality of the application shall not in any way entitle the customer to travel without a valid ticket.
A. Range of electronic tickets.
1. Available tickets.
EasyRide may be used to purchase electronic tickets of partner transport networks and tickets for journeys between transport networks as well as Direct Service Switzerland tickets.
All EasyRide electronic tickets become valid as soon as the check-in process has been completed. It is not possible to purchase tickets in advance that will be valid at a later point in time.
2. Electronic tickets for other passengers, dogs or bicycles.
It is not at present possible to use the application to purchase electronic tickets for more than one passenger per journey per mobile device. It is also not possible to purchase tickets for groups, dogs or bicycles.
B. Prerequisites for the purchase of electronic tickets.
The customer must meet the following prerequisites in order to be able to purchase an electronic ticket:
- He/she must have a valid SwissPass login.
- He/she must have a valid means of payment.
- He/she must download the application and install it on his/her mobile phone.
- He/she must have a properly functioning mobile phone with an Android (Google) operating system without “Rooting” or an iOS (Apple) operating system without “Jailbreak” along with an activated and properly functioning SIM card that enables mobile data to be received when accessing a mobile telephone network. The minimum necessary version of the operating system required in order to operate the application is specified on sbb.ch/easyride in the FAQ. Further, the customer must have activated location services (high precision) on his/her mobile phone starting from the check-in process and at least until the check-out process. SBB AG and FAIRTIQ reserve the right to exclude individual smart phone models from EasyRide if the functionality of journey recording is not adequate due to the technical configuration of the smart phone. SBB AG and FAIRTIQ decline all liability for mobile connection charges that may result from use of the application.
- He/she must have enabled access by the application to the movement sensors incorporated into the mobile phone and allowed the application to send push notifications.
- SBB AG and FAIRTIQ must be able to charge completed journeys that have not yet been paid for to the means of payment provided by the customer. Should SBB AG and FAIRTIQ be unable to charge for any completed journeys, use of EasyRide by the customer will be blocked. The block can only be removed after the completed journeys have been successfully charged to a valid means of payment.
- SBB AG and FAIRTIQ reserve the right to exclude the customer from EasyRide in the event of any suspected misuse. This may occur without prior notice.
C. Guarantee of technical prerequisites.
The customer shall bear sole responsibility for the capacity of his/her mobile phone and for ensuring the technical configuration and proper functioning of the device (including network access and power supply).
The customer must ensure that there is a properly functioning data connection and that location services are enabled during the check-in and check-out process as well as throughout the entire journey and that there is a sufficient battery charge throughout the entire journey. The check-in and check-out process cannot be completed without a data connection. If the check-in process cannot be completed due to the lack of a data connection or other technical reasons, the customer must purchase a ticket through an alternative sales channel.
D. Validity of electronic tickets.
Unless specified otherwise in these GTC, the fare conditions applicable to the journey travelled shall apply to tickets purchased using the SBB apps.
2. Special terms for electronic tickets.
Electronic tickets contain information concerning the fare network, the departure station, the ticket validity (date and time), the date and time of purchase, the fare category and the class selected.
It is not possible to purchase electronic tickets that are valid at a later time or on a later date. The electronic ticket becomes valid upon completion of the check-in process. The validity of the ticket ends upon completion of the check-out process. After the check-out process has been completed, it is not possible to extend the validity of the ticket. However, if more than one journey is made on any given day, the optimum price for all journeys within a partner transport network will be calculated (see I. Best Price).
The price for tickets purchased using EasyRide is calculated on the basis of the check-in and check-out data, the location data collected and the relevant pricing rules of the partner networks or of Direct Service Switzerland.
The usual sources of information (e.g. ticket machines, homepages of SBB or partner networks) are available in order to enquire regarding the price of travel either before or during the journey. If the journey is not completed as specified in the enquiry, there may be pricing differences in the price of travel.
3. Check-in and check-out.
In contrast to traditional tickets, EasyRide works according to the check-in and check-out principle. When the relevant switch in the application is activated (check-in process), location data collection is activated and a valid ticket is issued. The application then records the journey. After the switch has been deactivated in the application (check-out process), the application calculates the route travelled along with the corresponding price of travel and charges the relevant amount to the means of payment on file. The application uses the sensors incorporated into the mobile phone along with the software installed on it in order to determine its location. In order for this to operate correctly, when using the mobile phone application the customer is obliged to activate the location data function with the highest possible degree of accuracy (location services (GPS) and W-LAN enabled) or allow it to be activated when the mobile phone requests permission to do so after the application is launched. This must remain activated until the check-out process has been completed.
The ticket becomes valid upon completion of the check-in process and expires upon completion of the check-out process. The end of the journey must be confirmed by completing the check-out process. If the mobile network connection fails during the journey (after completing the check-in process) due to technical reasons or if the application no longer operates properly (e.g. flat battery, system crash, area without mobile phone coverage, disabling of location services), the check-out process will be completed automatically after 15 minutes and the ticket will cease to be valid with respect to EasyRide. If the mobile phone connection can be restored within 15 minutes or EasyRide otherwise starts to work again (e.g. following a system reboot), the ticket will remain valid until the customer completes the check-out process.
The collection of activity and location data ends a few minutes after completion of the check-out process. The delayed deactivation of the collection of activity and location data serves to continuously improve the check-out warning and thus optimise the services provided to the customer by FAIRTIQ. Location data collected after the check-out process has been completed is only evaluated by FAIRTIQ in anonymised form. The mobile phone’s location services enabled during check-in must remain enabled at all times between check-in and check-out.
The customer must complete the check-in process using the application on his/her mobile phone immediately before boarding the means of transport at the stop/station. The check-in process must be completed by the customer before he/she boards the means of transport. He/she must ensure that the class selected and any travel passes held correspond to the settings configured in the application. Any check-in processes to purchase an electronic ticket that are completed after the customer has boarded the means of transport are invalid. In this case, the electronic ticket concerned is also invalid and the customer is deemed a passenger without a valid ticket.
If network coverage is weak (e.g. EDGE, E, GPRS), additional time must be left during the check-in process to complete the purchase.
Successful completion of the check-in process and hence the validity of the ticket is re-confirmed by the application on the mobile phone’s display.
If it is not possible to complete the check-in process due to technical reasons, a notice to that effect is displayed on the mobile telephone. In this case, the customer must purchase a valid ticket through another sales channel, failing which he/she will be deemed a passenger without a valid ticket.
Immediately after the end of the journey, after having left the means of transport, the customer must complete the check-out process at the stop/station. The validity of EasyRide ceases upon completion of the check-out process. If the customer is required to change the means of transport in order to continue his/her journey there is no need to check out when making the change, provided that both journeys are made within the same partner network or within areas in which journeys spanning different transport networks are possible. The check-out process need only be carried out upon completion of the entire journey within the partner network. The customer is solely responsible for completing the check-out process in a timely manner. FAIRTIQ or SBB AG decline all liability for any costs incurred by the customer due to his/her failure to complete the check-out process in a timely manner.
If the application, using the sensors incorporated into the mobile phone, establishes that the customer presumably is no longer travelling, even though the customer has not yet completed the check-out process, the application shall indicate this by displaying a warning on the mobile phone and informing the customer that he/she may have forgotten to complete the check-out process. A warning can only be displayed if the customer has enabled notifications on his/her mobile phone. Completing the check-out process remains the responsibility of the customer. If the check-out warning appears at an inappropriate time or not at all, this shall not affect the customer’s responsibility to complete the check-out process in a timely manner. If the customer has not completed the check-out process by the end of the day, he/she shall be charged a maximum amount equivalent to a day ticket, provided that he/she is travelling on a reduced-fare ticket. If the customer is not travelling on a reduced-fare ticket, this limit shall not apply.
If it was not possible for technical reasons to complete the check-out process after the end of the journey, the customer must promptly contact SBB Customer Service, stating the journey travelled, the location and time of the end of the journey as well as the number of the journey. This also applies in relation to any complaints.
E. Inspection of the electronic ticket.
1. Registration of the electronic ticket.
All electronic tickets are electronically and centrally registered by FAIRTIQ. The customer receives an electronic copy of the ticket on his/her mobile phone.
The customer is not authorised to delete the electronic copy of the ticket before the end of the journey. In addition, he/she may not transfer it or transmit it to another mobile phone.
The customer must present the mobile phone to the ticket inspection staff and, if so requested by them, show all information that needs to be checked (using the ticket button) and all display levels (e.g. detailed display). The ticket inspection staff shall be entitled to multiple checks of the ticket during each journey.
Any travel pass held must be presented along with the mobile phone. If so requested by the ticket inspection staff, the mobile phone must be handed over to them for inspection. The ticket inspection staff are authorised to use the mobile phone in order to carry out an ordinary inspection. The customer must comply with the instructions of the ticket inspection staff.
In order to simplify inspections, it is recommended that standard parameters are configured for the style, font and character size. If they are configured in any other manner, the customer bears the risk of the electronic ticket being partially or entirely illegible.
If the customer is unable to present the electronic ticket on all display levels and with all elements for inspection, or if an electronic ticket cannot be inspected due to a failure to update or the malfunctioning of the mobile phone or due to an illegible display or an illegibly configured font, the customer shall be deemed a passenger without a valid ticket. Electronic tickets may not be presented retrospectively.
F. Fine for passengers travelling without a ticket.
If the customer is unable or unwilling for any reason whatsoever to present an electronic ticket, a valid electronic ticket or an electronic ticket that can be checked, he/she shall be deemed a passenger without a valid ticket. Any person travelling without a valid ticket is required to pay a fine in accordance with the applicable fare conditions.
G. No modifications or exchanges.
Electronic tickets purchased through the application may not be modified or exchanged.
H. Refund following a customer complaint.
If the customer notices after the journey that he/she has been charged an incorrect fare by the application, he/she must report this to customer service within 12 months of the date of the journey using the contact form available in the application. If SBB Customer Service determines that the customer was wrongly charged an incorrect fare through no fault of his/her own, the difference to the correct fare resulting after deducting the cost of the journey shall be reimbursed. SBB AG shall not be obliged to reimburse the cost of the journey or any part thereof in the event that the customer fails to complete the check-out process or fails to do so in a timely manner.
I. Best price.
FAIRTIQ, on behalf of SBB, combines the individual tickets charged for journeys to achieve cheaper ticket combinations where this is possible pursuant to the fare conditions applicable to the journey. This only applies if the customer uses EasyRide for all journeys made on the day in question using the same login data.
J. Registering a rail pass.
If the customer has one or several valid personal rail passes that are not referenced on the personal SwissPass, he/she has the option of storing these in the application (hereafter, registering). Otherwise, any rail passes referenced on the personal SwissPass shall automatically be taken into account for the journey with EasyRide. If the check-in process is completed at a station within the validity area of the rail pass, but the journey then runs outside the validity area, the rail passes registered will not be taken into account. If a journey is started outside the validity area of the rail pass and then runs to within the validity area of the registered rail pass, the registered rail pass likewise will not be taken into account. In both cases, a zone upgrade will be charged for the journey outside the validity area of the rail pass.
Any rail passes that cannot be taken into account when calculating the correct zone upgrade due to technical reasons or fare regulations are listed at sbb.ch/easyride in the FAQ. In such cases, the customer must acquire the correct zone upgrade through another sales channel.
The registered rail passes must always be presented during inspections. The customer must ensure before starting each journey that he/she is carrying the rail passes indicated and that they are valid.
The registered rail passes are printed on the ticket and checked during any inspections. If any rail passes have been registered that the customer is unable to present, he/she shall be deemed a passenger travelling without a valid ticket or respectively with a partially valid ticket.
During any ticket inspection the rail pass must be presented to the ticket inspection staff unsolicited along with the smart phone for inspection purposes. If so requested by the ticket inspection staff, the smart phone and the rail pass must be handed over to them in order to be checked.
The following data are stored by EasyRide:
General customer information:
- payment data: means of payment and amounts charged
- ticket settings: first or second class
- email address
- information on the customer’s rail pass(es)
- first name and surname, date of birth according to the applicable fare conditions
Location data and activity data (based on movement sensors) as well as the registered electronic tickets (ticket data):
The recording of your travel data starts upon check-in to EasyRide and ends 5 minutes after completion of the check-out process.
Information on the smart phone:
- smart phone brand and model
- operating system
- Wi-Fi signal
- battery level
Purposes and types of processing.
FAIRTIQ, on behalf of SBB, exclusively collects and processes data relating to EasyRide and the purchase of electronic tickets.
Personal data provided by the customer to FAIRTIQ through EasyRide are processed by FAIRTIQ for the following purposes:
- In order to provide applications for electronic tickets, in particular for purchasing and processing electronic tickets, calculating payments for the relevant journeys, and for customer service purposes. Data are also processed in order to prevent misuse (identification of journeys taken without authorisation).
- In order to enable the nearest public stop to be identified before check-in, location data are collected when the application is activated in the foreground. These data are stored in temporary log files. The delayed deactivation of the collection of activity and location data serves to continuously improve the check-out warning and thus optimise the services provided to the customer by FAIRTIQ.
- For the purpose of further developing the application. In particular, FAIRTIQ uses the location and activity data collected by EasyRide in non-anonymised form for a period of 12 months in order to further develop EasyRide.
These travel data are retained for customer service purposes for a period of 12 months following completion of the journey in order to prevent misuse. These data are then anonymised so that inferences to the customers are no longer possible.
Subject to the foregoing provisions on retention and unless SBB AG requires the data to uphold or exercise its rights, the customer shall have the right at any time to request the erasure of his/her travel and other personal data.
General information concerning the customer may continue to be stored even after erasure within back-up copies and temporary databases (caches). The definitive erasure occurs when the back-up copies are overwritten.
In requesting erasure, the customer expressly waives his/her right to avail himself/herself of customer services and to lodge complaints regarding his/her journeys.
The relationship between SBB, FAIRTIQ and the customer shall be governed exclusively by Swiss substantive law. The place of performance, place of debt enforcement (the latter applying only to persons resident abroad) and the exclusive place of jurisdiction for any disputes in connection with this agreement shall be Bern, unless specified otherwise by the Swiss Civil Jurisdiction Act.
The relevant applicable version of the GTC may be consulted in the SBB applications.
Version 2.0, valid from 1 September 2019.