These GTC shall supplement the GTC of the SBB Apps.

A. Function.

EasyRide enables the purchase of electronic tickets through a check-in process to be followed by the customer before boarding the means of transport and a check-out process after leaving the means of transport. The customer’s journey is recorded and EasyRide calculates the appropriate price for the journey after check-out.

B. Licence.

As regards the customer, all rights to the application are vested in SBB AG and Fairtiq.

By the customer registering in the SBB apps, Fairtiq grants a licence to the customer to use EasyRide for the proper purpose of the functions offered by it. Making copies or granting sub-licences or transferring any other rights to the application to a third party in any other manner shall be prohibited. Neither the content of EasyRide nor the material on which it is based and which comprises a part or element of the content may be modified, disabled, adjusted, decompiled or corrected.

C. Termination.

SBB AG and Fairtiq shall have the right to terminate the licence agreement concluded with the customer at any time and to withdraw their service from the market. In particular, SBB AG and Fairtiq reserve the right to block use for individual customers where so justified.

Use may be blocked without stating reasons and notification shall be provided electronically. SBB AG is not obliged to provide further details to the customer.

D. Liability.

Use of EasyRide is exclusively at the customer’s own risk. The customer must in particular personally ensure that his/her mobile phone is protected against any unauthorised access.

To the extent legally permitted, neither Fairtiq nor SBB AG shall bear liability in relation to the content, functionality and use of the application, including liability for malware.

If use of the application or the purchase of electronic tickets is not possible for technical reasons, Fairtiq and SBB AG decline any liability for any resulting losses. The lack of functionality of the application shall not in any way entitle the customer to travel without a valid ticket.

A. Range of electronic tickets.

1. Available tickets.

EasyRide may be used to purchase electronic tickets of partner transport networks and tickets for journeys between transport networks as well as Direct Service Switzerland tickets.

All EasyRide electronic tickets become valid as soon as the check-in process has been completed. It is not possible to purchase tickets in advance that will be valid at a later point in time.

2. Electronic tickets for other passengers, dogs or bicycles.

It is not at present possible to use the application to purchase electronic tickets for more than one passenger per journey per mobile device. It is also not possible to purchase tickets for groups, dogs or bicycles.

B. Prerequisites for the purchase of electronic tickets.

The customer must meet the following prerequisites in order to be able to purchase an electronic ticket:

1. He/she must have a valid SwissPass login.
2. He/she must have a valid means of payment.
3. He/she must download the application and install it on his/her mobile phone.
4. He/she must have a properly functioning mobile phone with an Android (Google) operating system without “Rooting” or an iOS (Apple) operating system without “Jailbreak” along with an activated and properly functioning SIM card that enables mobile data to be received when accessing a mobile telephone network. The minimum necessary version of the operating system required in order to operate the application is specified on sbb.ch/easyride in the FAQ. Further, the customer must have activated location services (high precision) on his/her mobile phone starting from the check-in process and at least until the check-out process. SBB AG and Fairtiq reserve the right to exclude individual smart phone models from EasyRide if the functionality of journey recording is not adequate due to the technical configuration of the smart phone. SBB AG and Fairtiq decline all liability for mobile connection charges that may result from use of the application.
5. He/she must have enabled access by the application to the movement sensors incorporated into the mobile phone and allowed the application to send push notifications.
6. SBB AG and Fairtiq must be able to charge completed journeys that have not yet been paid for to the means of payment provided by the customer. Should SBB AG and Fairtiq be unable to charge for any completed journeys, use of EasyRide by the customer will be blocked. The block can only be removed after the completed journeys have been successfully charged to a valid means of payment.
7. SBB AG and Fairtiq reserve the right to exclude the customer from EasyRide in the event of any suspected misuse. This may occur without prior notice.

C. Guarantee of technical prerequisites.

The customer shall bear sole responsibility for the capacity of his/her mobile phone and for ensuring the technical configuration and proper functioning of the device (including network access and power supply).

The customer must ensure that there is a properly functioning data connection and that location services are enabled during the check-in and check-out process as well as throughout the entire journey and that there is a sufficient battery charge throughout the entire journey. The check-in and check-out process cannot be completed without a data connection. If the check-in process cannot be completed due to the lack of a data connection or other technical reasons, the customer must purchase a ticket through an alternative sales channel.

D. Validity of electronic tickets.

1. Fare.

Unless specified otherwise in these GTC, the fare conditions applicable to the journey travelled shall apply to tickets purchased using the SBB apps.

2. Special terms for electronic tickets.

Electronic tickets contain information concerning the fare network, the departure station, the ticket validity (date and time), the date and time of purchase, the fare category and the class selected.

It is not possible to purchase electronic tickets that are valid at a later time or on a later date. The electronic ticket becomes valid upon completion of the check-in process. The validity of the ticket ends upon completion of the check-out process. After the check-out process has been completed, it is not possible to extend the validity of the ticket. However, if more than one journey is made on any given day, the optimum price for all journeys within a partner transport network will be calculated (see I. Best Price).

The price for tickets purchased using EasyRide is calculated on the basis of the check-in and check-out data, the location data collected and the relevant pricing rules of the partner networks or of Direct Service Switzerland.

The usual sources of information (e.g. ticket machines, homepages of SBB or partner networks) are available in order to enquire regarding the price of travel either before or during the journey. If the journey is not completed as specified in the enquiry, there may be pricing differences in the price of travel.

3. Check-in and check-out.

In contrast to traditional tickets, EasyRide works according to the check-in and check-out principle. When the relevant switch in the application is activated (check-in process), location data collection is activated and a valid ticket is issued. The application then records the journey. After the switch has been deactivated in the application (check-out process), the application calculates the route travelled along with the corresponding price of travel and charges the relevant amount to the means of payment on file. The application uses the sensors incorporated into the mobile phone along with the software installed on it in order to determine its location. In order for this to operate correctly, when using the mobile phone application the customer is obliged to activate the location data function with the highest possible degree of accuracy (location services (GPS) and W-LAN enabled) or allow it to be activated when the mobile phone requests permission to do so after the application is launched. This must remain activated until the check-out process has been completed.

The ticket becomes valid upon completion of the check-in process and expires upon completion of the check-out process. The end of the journey must be confirmed by completing the check-out process. If the mobile network connection fails during the journey (after completing the check-in process) due to technical reasons or if the application no longer operates properly (e.g. flat battery, system crash, area without mobile phone coverage, disabling of location services), the check-out process will be completed automatically after 15 minutes and the ticket will cease to be valid with respect to EasyRide. If the mobile phone connection can be restored within 15 minutes or EasyRide otherwise starts to work again (e.g. following a system reboot), the ticket will remain valid until the customer completes the check-out process.

The collection of activity and location data ends a few minutes after completion of the check-out process. The delayed deactivation of the collection of activity and location data serves to continuously improve the check-out warning and thus optimise the services provided to the customer by Fairtiq. Location data collected after the check-out process has been completed is only evaluated by Fairtiq in anonymised form. The mobile phone’s location services enabled during check-in must remain enabled at all times between check-in and check-out.

The customer must complete the check-in process using the application on his/her mobile phone immediately before boarding the means of transport at the stop/station. The check-in process must be completed by the customer before he/she boards the means of transport. He/she must ensure that the class selected and any travel passes held correspond to the settings configured in the application. Any check-in processes to purchase an electronic ticket that are completed after the customer has boarded the means of transport are invalid. In this case, the electronic ticket concerned is also invalid and the customer is deemed a passenger without a valid ticket.

If network coverage is weak (e.g. EDGE, E, GPRS), additional time must be left during the check-in process to complete the purchase.

Successful completion of the check-in process and hence the validity of the ticket is re-confirmed by the application on the mobile phone’s display.

If it is not possible to complete the check-in process due to technical reasons, a notice to that effect is displayed on the mobile telephone. In this case, the customer must purchase a valid ticket through another sales channel, failing which he/she will be deemed a passenger without a valid ticket.

Immediately after the end of the journey, after having left the means of transport, the customer must complete the check-out process at the stop/station. The validity of EasyRide ceases upon completion of the check-out process. If the customer is required to change the means of transport in order to continue his/her journey there is no need to check out when making the change, provided that both journeys are made within the same partner network or within areas in which journeys spanning different transport networks are possible. The check-out process need only be carried out upon completion of the entire journey within the partner network. The customer is solely responsible for completing the check-out process in a timely manner. Fairtiq or SBB AG decline all liability for any costs incurred by the customer due to his/her failure to complete the check-out process in a timely manner.

If the application, using the sensors incorporated into the mobile phone, establishes that the customer presumably is no longer travelling, even though the customer has not yet completed the check-out process, the application shall indicate this by displaying a warning on the mobile phone and informing the customer that he/she may have forgotten to complete the check-out process. A warning can only be displayed if the customer has enabled notifications on his/her mobile phone. Completing the check-out process remains the responsibility of the customer. If the check-out warning appears at an inappropriate time or not at all, this shall not affect the customer’s responsibility to complete the check-out process in a timely manner. If the customer has not completed the check-out process by the end of the day, he/she shall be charged a maximum amount equivalent to a day ticket, provided that he/she is travelling on a reduced-fare ticket. If the customer is not travelling on a reduced-fare ticket, this limit shall not apply.

If it was not possible for technical reasons to complete the check-out process after the end of the journey, the customer must promptly contact SBB Customer Service, stating the journey travelled, the location and time of the end of the journey as well as the number of the journey. This also applies in relation to any complaints.

E. Inspection of the electronic ticket.

1. Registration of the electronic ticket.

All electronic tickets are electronically and centrally registered by Fairtiq. The customer receives an electronic copy of the ticket on his/her mobile phone.

The customer is not authorised to delete the electronic copy of the ticket before the end of the journey. In addition, he/she may not transfer it or transmit it to another mobile phone.

2. Inspection.

The customer must present the mobile phone to the ticket inspection staff and, if so requested by them, show all information that needs to be checked (using the ticket button) and all display levels (e.g. detailed display). The ticket inspection staff shall be entitled to multiple checks of the ticket during each journey.

Any travel pass held must be presented along with the mobile phone. If so requested by the ticket inspection staff, the mobile phone must be handed over to them for inspection. The ticket inspection staff are authorised to use the mobile phone in order to carry out an ordinary inspection. The customer must comply with the instructions of the ticket inspection staff.

In order to simplify inspections, it is recommended that standard parameters are configured for the style, font and character size. If they are configured in any other manner, the customer bears the risk of the electronic ticket being partially or entirely illegible.

If the customer is unable to present the electronic ticket on all display levels and with all elements for inspection, or if an electronic ticket cannot be inspected due to a failure to update or the malfunctioning of the mobile phone or due to an illegible display or an illegibly configured font, the customer shall be deemed a passenger without a valid ticket. Electronic tickets may not be presented retrospectively.

F. Fine for passengers travelling without a ticket.

If the customer is unable or unwilling for any reason whatsoever to present an electronic ticket, a valid electronic ticket or an electronic ticket that can be checked, he/she shall be deemed a passenger without a valid ticket. Any person travelling without a valid ticket is required to pay a fine in accordance with the applicable fare conditions.

G. No modifications or exchanges.

Electronic tickets purchased through the application may not be modified or exchanged.

H. Refund following a customer complaint.

If the customer notices after the journey that he/she has been charged an incorrect fare by the application, he/she must report this to customer service within 12 months of the date of the journey using the contact form available in the application. If SBB Customer Service determines that the customer was wrongly charged an incorrect fare through no fault of his/her own, the difference to the correct fare resulting after deducting the cost of the journey shall be reimbursed. SBB AG shall not be obliged to reimburse the cost of the journey or any part thereof in the event that the customer fails to complete the check-out process or fails to do so in a timely manner.

I. Best price.

Fairtiq, on behalf of SBB, combines the individual tickets charged for journeys to achieve cheaper ticket combinations where this is possible pursuant to the fare conditions applicable to the journey. This only applies if the customer uses EasyRide for all journeys made on the day in question using the same login data.

J. Registering a rail pass.

If the customer has one or several valid personal rail passes that are not referenced on the personal SwissPass, he/she has the option of storing these in the application (hereafter, registering). Otherwise, any rail passes referenced on the personal SwissPass shall automatically be taken into account for the journey with EasyRide. If the check-in process is completed at a station within the validity area of the rail pass, but the journey then runs outside the validity area, the rail passes registered will not be taken into account. If a journey is started outside the validity area of the rail pass and then runs to within the validity area of the registered rail pass, the registered rail pass likewise will not be taken into account. In both cases, a zone upgrade will be charged for the journey outside the validity area of the rail pass.

Any rail passes that cannot be taken into account when calculating the correct zone upgrade due to technical reasons or fare regulations are listed at sbb.ch/easyride in the FAQ. In such cases, the customer must acquire the correct zone upgrade through another sales channel.

The registered rail passes must always be presented during inspections. The customer must ensure before starting each journey that he/she is carrying the rail passes indicated and that they are valid.

The registered rail passes are printed on the ticket and checked during any inspections. If any rail passes have been registered that the customer is unable to present, he/she shall be deemed a passenger travelling without a valid ticket or respectively with a partially valid ticket.

During any ticket inspection the rail pass must be presented to the ticket inspection staff unsolicited along with the smart phone for inspection purposes. If so requested by the ticket inspection staff, the smart phone and the rail pass must be handed over to them in order to be checked.

The Privacy Policy of SBB AG shall apply.

The following data are stored by EasyRide:

General customer information:

1. payment data: means of payment and amounts charged
2. ticket settings: first or second class
3. email address
4. information on the customer’s rail pass(es)
5. first name and surname, date of birth according to the applicable fare conditions

Travel data:

Location data and activity data (based on movement sensors) as well as the registered electronic tickets (ticket data):

The recording of your travel data starts upon check-in to EasyRide and ends 5 minutes after completion of the check-out process.

Information on the smart phone:

1. smart phone brand and model
2. operating system
3. Wi-Fi signal
4. battery level

Purposes and types of processing.

Fairtiq, on behalf of SBB, exclusively collects and processes data relating to EasyRide and the purchase of electronic tickets.

Personal data provided by the customer to Fairtiq through EasyRide are processed by Fairtiq for the following purposes:

1. In order to provide applications for electronic tickets, in particular for purchasing and processing electronic tickets, calculating payments for the relevant journeys, and for customer service purposes. Data are also processed in order to prevent misuse (identification of journeys taken without authorisation).
2. In order to enable the nearest public stop to be identified before check-in, location data are collected when the application is activated in the foreground. These data are stored in temporary log files. The delayed deactivation of the collection of activity and location data serves to continuously improve the check-out warning and thus optimise the services provided to the customer by Fairtiq.
3. For the purpose of further developing the application. In particular, Fairtiq uses the location and activity data collected by EasyRide in non-anonymised form for a period of 12 months in order to further develop EasyRide.

These travel data are retained for customer service purposes for a period of 12 months following completion of the journey in order to prevent misuse. These data are then anonymised so that inferences to the customers are no longer possible.

Subject to the foregoing provisions on retention and unless SBB AG requires the data to uphold or exercise its rights, the customer shall have the right at any time to request the erasure of his/her travel and other personal data.

General information concerning the customer may continue to be stored even after erasure within back-up copies and temporary databases (caches). The definitive erasure occurs when the back-up copies are overwritten.

In requesting erasure, the customer expressly waives his/her right to avail himself/herself of customer services and to lodge complaints regarding his/her journeys.

The relationship between SBB, Fairtiq and the customer shall be governed exclusively by Swiss substantive law. The place of performance, place of debt enforcement (the latter applying only to persons resident abroad) and the exclusive place of jurisdiction for any disputes in connection with this agreement shall be Bern, unless specified otherwise by the Swiss Civil Jurisdiction Act.

If you have any questions relating to the application, please contact us at the contact points or the customer service, each as listed on SBB.ch/en, or using the contact form in the SBB applications.

The relevant applicable version of the GTC may be consulted in the SBB applications.

These GTC apply in addition to the GTC of SBB Mobile and SBB Preview.

A. Purpose.

EasyRide makes it possible for customers to purchase electronic tickets through a self-service check-in process before they board the mode of transport and a check-out process when they alight from it. The customer’s route is recorded and the application calculates the fare once they have checked out.

B. Licence.

All rights to the application shall be reserved to the customer, SBB AG and Fairtiq.

By registering the customer in SBB Mobile or SBB Preview , SBB or Fairtiq grants the customer a licence to use EasyRide for the intended use of the functions it offers. It is prohibited to create copies, granting sub-licences or transmit other rights to the application to third parties in any way. Neither the content of EasyRide nor the material that it is based on and that forms part or an element of the content may be amended, distorted, adapted, segmented or corrected.

C. Termination.

SBB AG and Fairtiq are entitled to terminate the licence agreement concluded with the customer and withdraw their application from the market at any time. In justified cases, SBB and Fairtiq particularly reserve the right to prevent individual customers from using the application.

D. Liability.

The customer shall use the application exclusively at their own risk. In particular, the customer shall personally ensure that their mobile phone is protected against any unauthorised access.

Any liability on the part of SBB AG or Fairtiq with regard to the content, functionality and use of the application, including liability for malware, is excluded within the legal limits. If the application cannot be used or electronic tickets cannot be purchased for technical reasons, SBB AG and Fairtiq refuse any liability for damages that may arise. The poor functionality of the application in no way justifies the customer travelling without a valid ticket. 

A. Range of electronic tickets.

1. Available tickets.

With EasyRide, tickets for partner fare networks, cross-network tickets and tickets for direct Swiss public transport can all be purchased as electronic tickets.

Within the framework of EasyRide, all electronic tickets are valid once the check-in process is complete. It is not possible to purchase tickets in advance that are valid at a later date.

2. Electronic tickets for other passengers.

It is currently not possible to use electronic tickets for more than one passenger per journey and mobile device with EasyRide. Group tickets cannot be used either. 

3. Electronic tickets for dogs and bikes. 

It is currently not possible to use electronic tickets for dogs and bikes with EasyRide. 

B. Requirements for the purchase of electronic tickets.

In order to purchase an electronic ticket, the customer must comply with the following conditions:

1. They must have a valid payment method.
2. They must have downloaded the application and installed it on their mobile phone.
3. They must have a working mobile phone with the Android 6.0 (Google) operating system or higher without rooting or iOS 11.1 (Apple) or higher without jailbreaking and an activated and working SIM card which guarantees that mobile data will be received when accessing a mobile phone network. The customer must have also turned on the location services on their mobile phone as of the check-in process and at least up until the check-out process. SBB AG and Fairtiq accept no liability for mobile connection costs that may arise through the use of the application. 
4. They must have activated the applications access to the motion sensors built into the mobile phone, and authorised the application to send messages (push notifications). 
5. If, after using the application, the customer would like a receipt for the journey they have made, they must provide a valid e-mail address.
6. SBB AG must be able to charge for the journeys that have been made but not yet paid for via the payment method specified by the customer. If SBB AG is not able to charge for the journeys made, customers shall be blocked form using EasyRide. This blocking can only be lifted if payments are made for the journeys taken using a valid payment method. 
7. SBB AG and Fairtiq reserve the right to prevent the use of EasyRide in the event of suspected misuse. This can occur without advance notice.

C. Warranty of technical requirements.

The customer alone is responsible for the capacity of their mobile phone, the warranty of the technical configuration and the functionality of the device (including access to the network and a power supply).

The customer must ensure that they have a working data connection and that their location services are switched on during the check-in and check-out processes and throughout the entire journey and must also guarantee that they have enough battery to last the whole journey. It is not possible to check in and check out without a data connection. If the check-in process is not possible due to the lack of a data connection or for technical reasons, the customer must purchase a ticket through an alternative sales channel. If the check-out process is not possible due to the lack of a data connection, the customer remains checked in for 15 minutes from the last data connection, after which time they are automatically checked out. If the customer is travelling on further, they must check in again. 

D. Special provisions on the validity of electronic tickets.

1. Special conditions for electronic tickets.

Electronic tickets contain information about the fare network, the departure stop, the validity of the ticket (date and time), the date and time of purchase, the fare category (full-price or reduced) and the selected class of travel. 

It is not possible to purchase electronic tickets that are valid at a later time or date. The electronic ticket is valid as of the check-in process. The validity of the ticket expires with the check-out process. It is not possible to extend the validity period of the ticket once the check-out process is complete. However, if a customer makes several trips in one day, the best possible price is determined for all journeys in a partner travel network (see I. Best price) 

The fare for the ticket purchased via EasyRide is calculated based on the check-in and check-out data, the location data collected and the fare regulations of the partner fare network or direct Swiss public transport. 

Assistance media (e.g. ticket machines, SBB or partner fare network web pages) are available to help if customers have any queries about their fare before or during the journey. If the journey is not carried out as stated in the query, this could result in price differences to the fare. 

2. Check-in and check-out. 

Unlike regular tickets, EasyRide works on the check-in and check-out principle. By activating the relevant switch in the application (check-in process), the location can be determined and the ticket becomes valid. The application then records the route. After deactivating the switch in the application (check-out process), the application calculates the route travelled along with the corresponding fare and prompts the applicable amount to be charged via the payment method stored on the system. To determine the location, the application uses the sensors built into the mobile phone and the software installed on it. In order for this to work properly, the customer is obliged to activate and authorise the location determination function to the highest degree of accuracy (location services (GPS) and Wi-Fi activated) when using the application on a mobile phone if the device asks for the relevant permission when the application is starting up. This must remain activated until the check-out process is complete.

The validity period of the ticket begins once the check-in process is complete and expires once the check-out process is complete. The end of the journey must be confirmed via the check-out process. If, during the journey (after the check-in process), the mobile connection is interrupted for technical reasons or if the application stops working (e.g. dead battery, system crash, area without mobile connection, deactivation of location services), an automatic check-out process is completed after 15 minutes and the ticket ceases to be valid for EasyRide. If the mobile connection can be re-established or if EasyRide starts working again within the allocated 15 minutes (e.g. by restarting the system), the ticket remains valid until the customer has completed the check-out process. 

Activity and location data stops being collected five minutes after the check-out process is complete. Delaying the termination of the collection of activity and location data serves to constantly improve the check-out warning and thus enhances the services that Fairtiq provides to its customers. The location data collected once the check-out process is complete shall only be analysed by Fairtiq in anonymised form. The mobile phone’s location services activated when signing in must constantly remain switched on between check-in and check-out. 

The customer must carry out the check-in process via the application on their mobile phone at the stop/station right before they board the mode of transport. This process must be completed by the customer before they board the mode of transport. They must ensure that the chosen class of travel and any Half Fare travelcard correspond to the settings configured in the application. Check-in processes to purchase an electronic ticket after the customer has already boarded the mode of transport shall lead to the customer not being able to use EasyRide. 

Extra time must be set aside for the purchasing process during check-in if the network service is poor (e.g. EDGE, E, GPRS).

A successful check-in and the validity of the ticket are confirmed once again via the application on the mobile phone’s display. 

If the check-in process is not possible for technical reasons, a corresponding message will appear on the mobile phone's display. In this case, the customer must purchase a valid ticket in a different way. 

As soon as the journey has ended and the customer has alighted from the mode of transport, they must complete the check-out process at the stop/station. Once the check-out process is concluded, the validity of EasyRide expires. If the customer needs to change trains in order to continue their journey, they do not need to check out when changing trains. 

The check-out process need only be carried out upon completion of the entire journey within the partner network. The customer is solely responsible for completing the check-out process in a timely manner. SBB AG and Fairtiq accept no responsibility for costs arising for the customer if they do not complete the check-out process in time.

If, via the sensors built into the mobile phone, the application suspects that the customer is no longer on their journey but has yet to complete the check-out process, the customer is notified of this via a warning on their mobile phone and made aware that they may have forgotten to complete the check-out process. In order for the warning to be displayed, the customer must allow notifications on their mobile phone. The check-out process remains the customer’s responsibility. If the check-out warning appears at the wrong time or does not appear at all, this has no effect on the customer’s responsibility to complete the check-out process on time. If the customer has not completed the check-out process by the end of the day, they will be charged for a Day Pass at most, provided they are travelling at a reduced rate. If the customer is not travelling at a reduced rate, this limit does not apply. 

If the check-out process cannot be completed at the end of the journey for technical reasons, the customer must immediately contact the SBB customer services, providing the route, location and time when the journey ended as well as the number of the journey. This equally applies to any complaints. 

E. Inspecting electronic tickets.

1. Registering electronic tickets

All electronic tickets are registered electronically and centrally by SBB AG . The customer shall receive an electronic copy of the ticket on their mobile phone. 

The customer is not authorised to erase the electronic copy of the ticket before the journey has ended. They are also not permitted to transfer or forward the ticket to another mobile phone. 

2. Inspection 

The customer must show the mobile phone to the ticket inspector, and upon their request, display all inspection elements (via the ticket button) and all display levels (e.g. detailed display). The ticket inspector is entitled to check tickets multiple times per journey. 

Any Half Fare travelcard or regional travelcard must be presented together with the mobile phone. The mobile phone must be handed over for inspection purposes if requested by the ticket inspector. The ticket inspector is authorised to use the mobile phone to perform a standard inspection. The customer must follow the ticket inspector’s instructions. 

In order to make the inspection easier, the customer is advised to change the configuration of standard values for font styles, types and sizes. If these are configured differently, the customer bears the risk if the electronic ticket is completely or partly illegible. 

If the customer is unable to present the electronic ticket at all display levels and with all inspection elements or if an electronic ticket cannot be inspected due to a lack of updating or functional errors of the mobile phone or due to an illegible display or configuration of the font type, the customer shall be treated as a passenger without a valid ticket. Electronic tickets cannot be presented retrospectively.

F. Fee for passengers without a ticket.

If the customer cannot or does not want to present a ticket, a valid ticket or a verifiable electronic ticket for inspection for whatever reason, they are deemed a passenger without a valid ticket. The person travelling without a valid ticket must pay a fee in accordance with the applicable fare regulations of the relevant partner fare network or direct Swiss public transport.

G. No changes or exchanges.

Electronic tickets purchased via the application cannot be changed or exchanged.

H. Refunds in the event of customer complaints.

If the customer notices once their journey has ended that they have been charged the wrong fare via the application, they must inform customer services of this within 12 months of the date of travel using the contact form available in the application. If SBB customer services notice that the customer was unjustly charged the wrong fare through no fault of their own, they shall be refunded the difference from the correct fare after the fare has been settled. SBB AG is not obliged to provide a refund or a part-refund of the fare if the customer has not completed the check-out process or has done so incorrectly. 

I. Best price.

SBB AG combines the individual tickets charged for journeys into cheaper ticket combinations where possible in accordance with the fare conditions applicable to the journey. This only applies on condition that the customer uses the same application (SBB Mobile or SBB Preview) for all journeys in the period in question with the same SwissPass and the same personal details. SBB AG does not guarantee that the cheapest possible ticket combination will always be charged. Settlement takes place after completion of service. 

J. Storing travelcards.

If the customer has a personal and valid zone travelcard, they can store (add subsequently) in the app the zones for which the travelcard is valid. If they complete the check-in process at a station within these zones and then make a journey outside these zones, they shall not be charged for the stored zones. If they begin their journey outside the stored zones and continue on into a stored zone, they shall also not be charged for the stored zone. In both cases, they shall be charged a zone upgrade for the route outside the stored zones.

The travelcard for the stored zones must always be presented at an inspection. Before starting their journey, the customer must make sure that they have the indicated travelcard with them, that they have a travelcard for the stored zones and that their travelcard is valid. 

The stored zones are printed on the ticket and checked in any inspections. If zones have been stored for which the customer does not have a valid travelcard, this is considered a journey without a valid ticket or a journey with a partly valid ticket. 

A maximum of one travelcard per fare network can be stored.

In the event of a ticket inspection, the customer must present their travelcard and smartphone to the ticket inspector on their own initiative for inspection purposes. Upon request by the ticket inspector, this smartphone and the travelcard must be handed over for inspection purposes. 

The Privacy Policy of SBB AG shall apply.

The following data is stored with EasyRide:

General information about the customer:

1. Payment details: means of payment and charged amounts
2. Ticket settings: First or second class; full or reduced price;
3. E-mail address 
4. Statement (optional) as to whether the customer has a zone subscription
5. First and last name, birth date according to the applicable tariff regulations

Travel data:

Location data and activity data (based on motion sensor, if activated) as well as the registered electronic tickets (ticket data):

The recording of travel data starts with opening the application and ends five minutes after the checkout process has been completed.

Information about the smartphone:

1. Smartphone: brand and model
2. Operating system
3. Wi-Fi signals 
4. Battery level

Processing purposes and modalities.

Fairtiq collects and processes exclusively data, on behalf of SBB, in connection with EasyRide and the purchase of electronic tickets.

Personal data transferred by the customer to Fairtiq via EasyRide is processed by Fairtiq for the following purposes:

1. To provide applications for electronic tickets and for the purposes of customer service. Furthermore, the data also is processed for the purpose of combating abuses (investigation of unlawfully obtained journeys). 
2. To capture the next public transport stop before check-in, location data is collected when the application is active in the foreground. This data is stored in temporary log files. Delayed shutdown of the collection of activity and location data serves to continuously improve the check-out warning and thus enhance the services provided by Fairtiq to the customer.
3. For the further development of the application. In particular Fairtiq may use the location and activity data in non-anonymous form for 12 months in order to further develop EasyRide. 
4. Anonymous travel data is used to improve public transport services and fares as well as for other statistical evaluation purposes. 

This travel data is retained for after-sales service purposes for a period of 12 months after the end of the journey in order to prevent misuse. Subsequently, this data is then anonymised so that no conclusions about the customers are possible anymore.

Subject to the foregoing storage provision and if SBB AG does not require the data to safeguard and exercise its rights, the customer has at any time the right to request the deletion of travel and other personal data.

General information about the customer can also be saved in backup files and temporary databases (caches) after deletion. The final deletion takes place when the backup files are overwritten.

By making the relevant request for deletion, the customer expressly waives the right to use customer service and complain about any trips. 

The relationship between SBB, Fairtiq and the customer shall be governed exclusively by Swiss substantive law. The place of performance, place of debt enforcement (the latter applying only to persons resident abroad) and sole place of jurisdiction for any disputes in connection with this agreement will be Bern unless specified otherwise by the Swiss Civil Jurisdiction Act.

For questions relating to the application, please contact the people listed at sbb.ch/en or the customer service listed or use the contact form available in the SBB Mobile and SBB Preview application.

The valid version of the GTC can be viewed in the SBB Mobile and SBB Preview app.