Refund of tickets for Switzerland purchased online and via mobile.

Use this form to apply for the refund of unused or partially used tickets or leisure tickets for Switzerland that you purchased on SBB.ch, via the SBB Mobile app or on freizeit.sbb.ch.

Before you start:

  • Note.

    Supersaver (Flex) Tickets, Saver Day Passes and Supersaver Class Upgrades purchased while logged in can be refunded independently online or in the SBB Mobile app within 30 minutes of purchase. Supersaver Flex Tickets can even be refunded until just before the start of their validity.

  • Preparation.

    Have the following to hand: order number of the ticket to be refunded (of the replacement ticket if applicable); copy of the certificate of incapacity to travel and/or confirmation of train crew for lack of space or refunds after the start of the validity period.

  • Deductible (except for Supersaver Flex Tickets).

    For refunds using the form, the deductible amount is CHF 10. No refunds are provided on tickets under CHF 10.

  • Refund after start of validity.

    Refunds after the start of the ticket’s period of validity are only possible if you can provide evidence that you have not used the ticket.

Special refund conditions apply to the following offers.

Do you use a screen reader? If you have a problem sending the form, you can also contact us by telephone: Contact Center Handicap, tel. 0800 007 102 (toll-free in Switzerland.), available every day from 5am to midnight.

Form steps

What type of ticket do you want to get refunded?

Why do you want a refund on the ticket?

Why would you like a refund for the Saver Day Pass/Supersaver Class Upgrade?

Further reasons for refund.

Please note that supersaver (Flex) tickets/supersaver tickets/Saver Day Passes can only be refunded for one of the above-mentioned reasons. In the event of a cancellation, rearrangement/postponement or delay of another transport service, such as a flight, long-distance bus service etc., there is no entitlement to a refund or exchange of the saver offer. In these cases, contact the transport company responsible for the problem or your travel insurance company.

Why would you like a refund for the supersaver ticket?

Further reasons for refund.

Please note that supersaver (Flex) tickets/supersaver tickets/Saver Day Passes can only be refunded for one of the above-mentioned reasons. In the event of a cancellation, rearrangement/postponement or delay of another transport service, such as a flight, long-distance bus service etc., there is no entitlement to a refund or exchange of the saver offer. In these cases, contact the transport company responsible for the problem or your travel insurance company.

Why would you like a refund for the Supersaver Flex Ticket?

Why are you requesting a refund for the RailAway leisure offer?

Ticket information.

Note: If you purchased your ticket while logged in, you can have it refunded free of charge online in your profile under ‘Orders’. If you wish to continue with this form, a CHF 10 deductible will be charged.

Ticket information.

Note:If you purchased your ticket while logged in, you can have it refunded free of charge online in your profile under ‘Orders’. If you wish to continue with this form, a CHF 10 deductible will be charged.

Ticket information.

Travelcard information.

Select file

Ticket information.

Information about the service disruption/cancellation.

Which service could not be provided?

Please note that we can only refund you the amount if the train crew provided written confirmation.
Welche Leistung konnte nicht erbracht werden?

Confirmation of train crew.

Photograph or scan the confirmation of the train crew and upload it here.
Select file

Ticket information.

Why could the journey not be undertaken?

Documents.

In the event of illness/accident: please upload a medical certificate of incapacity to travel. In the event of death: please upload an evidence.
Select file
My doctor's certificate says ‘unable to travel’. Otherwise, the application for reimbursement cannot be considered. In the event of death: evidence has been uploaded.

Ticket information.

The refund must take place immediately after noticing the input error. You will be charged a CHF 10 deductible.

Details of the RailAway leisure offer.

Details of the RailAway leisure offer.

Travelcard information.

Select file

Details of the RailAway leisure offer.

Information about the service disruption/cancellation.

Information about the service.

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Confirmation from the service partner.

If you were not able to use the offer because of the service partner, please photograph or scan the confirmation from the service partner and upload it here.
Select file

Details of the RailAway leisure offer.

Ticket information.
Why could the journey not be undertaken?

Documents.

In the event of illness/accident: please upload a medical certificate of incapacity to travel. In the event of death: please upload an evidence.
Select file
My doctor's certificate says ‘unable to travel’. Otherwise, the application for reimbursement cannot be considered. In the event of death: evidence has been uploaded.

Supersaver Flex Ticket details.

Please note that if you purchased your Supersaver Flex Ticket while logged in, you can refund it online in your profile under ‘Orders’ up until the start of the validity period (you will receive a refund of 50% of the price).
Your contact details.
Title
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