Refund request form for tickets purchased online/with the SBB Mobile app.


You can now have your tickets refunded before the start of validity directly in the SBB Mobile app, in the SBB Preview app  or on You can still have tickets refunded after the start of validity via the refund request form.

You can use this form to apply for a refund on partially or completely unused tickets bought exclusively online or via your mobile.
Please choose the appropriate reason for the refund.
Select file
Contact details.
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