Refund request form for tickets purchased online/with the SBB Mobile app.
You don’t have a user account and have purchased your ticket as a guest? In this case, fill in this refund form to request a refund for your ticket.
- You can now have your tickets refunded BEFORE the start of validity directly in the SBB Mobile app, in the SBB Preview app or on SBB.ch (only if purchased with login). You can still have tickets refunded after the start of validity via the refund request form.
- Tickets that cost CHF 10 or less will not be refunded. This is because the deductible is also CHF 10.
You are already logged in with your SwissPass and so your details have already been filled in on the form. Please check whether they are correct.