Refund request form for tickets purchased online/with the SBB Mobile app.
You can now have your tickets refunded before the start of validity directly in the SBB Mobile app, in the SBB Preview app or on SBB.ch. You can still have tickets refunded after the start of validity via the refund request form.
You are already logged in with your SwissPass and so your details have already been filled in on the form. Please check whether they are correct.