Refund request form for tickets purchased online/with the SBB Mobile app.

You don’t have a user account and have purchased your ticket as a guest? In this case, fill in this refund form to request a refund for your ticket. 


  • You can now have your tickets refunded BEFORE the start of validity directly in the SBB Mobile app, in the SBB Preview app or on (only if purchased with login). You can still have tickets refunded after the start of validity via the refund request form.
  • Tickets that cost CHF 10 or less will not be refunded. This is because the deductible is also CHF 10.
You can use this form to apply for a refund on partially or completely unused tickets bought exclusively online or via your mobile.
Please choose the appropriate reason for the refund.

Please make sure that you send us all the required documents so that we can process your refund request as quickly as possible. You can see which documents are required under each reason for the refund.

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