Here you can find the answers to the most important questions about the SBB Inclusive app.
With the SBB Inclusive app, people who are blind or visually impaired can receive relevant and location-based timetable information. At the station, the user is shown the next departures and can view the current departures for a given platform. Shortly after boarding an SBB long-distance train with the app open on their phone, the user will be shown which train they have boarded (train number, destination, coach number, class of travel, service zone, next stop).
The app currently works at all Swiss railway stations and on all SBB long-distance trains. Please continue to use the SBB Mobile app to plan your journeys.
Blind and visually impaired people can use smartphones with voice output, in dark mode or with enlarged text, depending on their disability. The user interface of SBB Inclusive has been optimised for these features, so that the information is easy to access and navigate in line with the needs of the user.
Yes, all information is also displayed visually and appears in the familiar SBB design.
Two different technologies are used to locate the user and provide them with relevant information:
At the station, GPS signals are used. If the user is at a railway station, the timetable information relevant to that station will be provided.
For coach-specific localisation whilst on board the train, the app uses beacon technology, which works via Bluetooth signals. All data is processed only in the background and SBB neither stores it nor uses it for other purposes.
The beacon technology required for localisation is not yet available on all trains. It requires the installation of beacons in the body of all coaches. By the end of 2020, all long-distance trains will be fitted with beacons. SBB is currently testing equipping its regional fleet with the technology. There are currently no plans for the fleets of other transport companies to be equipped with beacons.
At present, only SBB’s long-distance SBB trains are equipped with beacon technology. The app’s functions are available at all Swiss stations, as well as on all SBB long-distance trains. Information on local services (buses, trams, etc.) is not planned at present.
No. The app can only locate the user on the train, as it relies upon the beacon signals within the train itself. However, the app does display information about the platform and the relevant timetable data.
Due to the range of the beacons (the train acts like a Faraday cage) the app only starts searching for the train once the user enters the coach. Experience has shown that the app works faster and more reliably if you switch off the free SBB wireless internet at the station. For the app to work, you must be connected to the internet.
The timetable information in the app is the same shown on the digital displays at the station and on the train. SBB accepts no liability for the accuracy of the information provided. (Refer to the General Terms and Conditions).
This information is currently not available. The focus of the app is the digitalisation of customer information, rather than getting around the railway station. The app in no way replaces training with navigation and mobility trainers.
Currently, the app uses sector information to depict dividing trains as two separate trains. The fact that both trains depart from the same platform at the same time allows the user to recognise that they are two trains with different destinations.
German, French, Italian, and English.
Usage / data protection.
A smartphone on which the SBB Inclusive app can be installed. In terms of operating systems, the iPhone requires iOS 14.0 or later, and Android should be 5.0 or later. To use the functions of the app, mobile data and GPS must be activated (at least when using the app), as must Bluetooth.
voiceover, dark mode and text enlargement.
Yes, the app is available free of charge from the Apple AppStore and from the Google PlayStore.
iPhone: starting at iPhone SE and 6s, and all iPhones which support the iOS 13 operating system.
Android: starting at Android 5.0.
Yes. All information used by the app to enable its functions is anonymous. GPS data is not stored and remains on your personal device. The identity of the nearest railway station (station name) and that of the coach are used to determine the relevant timetable information.
SBB would like to use your SBB Inclusive usage data to improve the functionality of the app. The data will be sent anonymously. By submitting the analytical data, you will actively help to make the app even better and more intuitive to use. This includes usage data and crash reports.
The data is stored on servers within Europe.
SBB Inclusive primarily addresses a specific user group and is optimised for their needs.
The development team is constantly working on reducing the battery consumption of SBB Inclusive. Battery consumption depends on a range of factors, not all of which relate to the app, however.
Using location tracking services, particularly GPS, increases battery usage. However, additional battery usage is kept to a minimum. When the app detects that the smartphone’s location is not changing, the app requests its location less frequently, saving battery power.
Error messages / solutions to problems.
Experience has shown that the app works faster and more reliably if you switch off the free SBB wireless internet at the station and use mobile data instead.
Experience has shown that the app works faster and more reliably if you switch off the free SBB wireless internet at the station and use mobile data instead. You should also make sure that your Bluetooth is activated.
SBB has no influence over whether other mobility service providers install beacons in their vehicles. At present, SBB only has a secure and reliable source of data for its own facilities and services. SBB is currently testing equipping its regional fleet with the necessary technology.
The GPS information is provided by the device. If the localisation data does not update itself, there is nothing we can do in terms of the app. Since the train also functions like a Faraday cage, finding your location when on the train is harder than when you are at the station. You can find out what GPS data your device is currently using by opening a map application (e.g. Google Maps) and allowing it to locate you.
Right in the app itself, via the feedback form.
Or alternatively, use the feedback form on this website.