Preliminary remarks.

Carriage of passengers with tickets purchased from SBB.ch, via the SBB Mobile app (including the preview version) or in the SBB mini app on Alipay/WeChat (henceforth “electronic tickets”) is subject to the tariffs of the Swiss transport companies.

The “T600 general passenger tariff” of the Swiss transport companies (hereinafter “Tariff 600”), the “T610 tariff for internal SBB services” and the “Standard international tariff for the carriage of passengers and luggage by rail (TCV)” for international passenger services (hereinafter “Tariff 719”) can be viewed either at staffed points of sale or at SBB.ch.

The following conditions are an excerpt from these tariffs and cover the key provisions governing the relationships between holders of an electronic ticket and the Swiss transport companies (hereinafter “LTCs”), represented by Swiss Federal Railways SBB (hereinafter “SBB”).

These conditions do NOT apply to the ticket offerings of regional transport systems or individual transport companies (LTCs). The tariff conditions which are saved on the SBB website, sbb.ch/en/tariff take precedence over all other provisions.

All electronic tickets are stored centrally in a dossier and copies can be obtained (see Tariff 600, Paragraph 41.06).

Provisions on the obligation to provide proof of identity.

Proof of identity must be provided when electronic tickets are inspected. This is because these tickets are personal and therefore non-transferable.They are only valid in conjunction with a valid, official form of identification (passport or identity card) belonging to the person travelling and shown to the ticket inspector.

On journeys within Switzerland, a valid Half Fare or GA Travelcard may also be provided instead of an official form of identification. With discounted tickets, the corresponding authorisation (e.g. Half Fare Travelcard) must be shown. In the case of a travelcard linked to a SwissPass, the SwissPass must only be presented if requested by the ticket inspector.

Tickets for dogs and bicycles must bear the name and date of birth of the individual travelling with the dog/bicycle.

This data is entered by the customers/users themselves. For data protection reasons, the information is not synchronised with the original data. Customers are therefore responsible for updating their travel companions’ information.

Provisions on validity.

General.

For electronic tickets, the date of travel is set when the tickets are purchased or ordered. The obtained tickets are only valid for one calendar day for each route. The validity period may differ from that of tickets purchased at ticket counters or ticket machines.

In the case of tickets that are valid over a number of days, the return journey must be made on the day specified when the tickets were purchased or ordered.

Tickets for Switzerland and Europe can be purchased up to 6 months before your journey.

Advance booking deadlines tickets for Switzerland
Advance booking deadlines tickets for Europe

Supersaver tickets/Supersaver Class Upgrades.

Supersaver tickets/Supersaver Class Upgrades are electronic tickets that can only be used on certain trains and their prices are correspondingly reduced. Both are available only as electronic tickets. They are personal and valid only for the date, train (train number) and route printed on them. The booked tickets/Supersaver Class Upgrades are not associated with any fixed seat (seat reservation).

The offering of limited supersaver tickets/Supersaver Class Upgrades changes daily. Supersaver tickets are only available for single journeys in 1st or 2nd class and up to an hour before the train departs. Subsequent route changes cannot be purchased. Supersaver tickets may be purchased for dogs, but not for bicycles. Family discounts are allowed (Junior and Children’s Co-Travelcards).

Provisions on inspection.

Inspections of screen displays.

The mobile device must – if requested – be handed over to allow ticket inspectors to inspect tickets. Inspectors are entitled to operate the mobile device in order to carry out due and proper inspection.

Passengers must be in possession of the ticket before the starting the journey (actual departure of the train). The purchasing and ordering process must be completed before the actual departure time of the train and the ticket must be available as an on-screen display or via an application on the device. If this is not the case, the passenger will have to pay a surcharge (on top of the fare) in accordance with Tariff 600, Paragraph 12.7. Electronic tickets purchased in the SBB Mobile iOS app (including the preview version) or in the SBB mini app on Alipay/WeChat for yourself or another person can be stored in “Apple Wallet” or in the Alipay/WeChat mini app if you wish. All tickets forwarded to another person as an Apple Wallet or Alipay/WeChat mini app “boarding pass” or QR code via WhatsApp, iMessage, SMS text, e-mail or WeChat are only valid if the provisions on proof of identity are respected.

Inspections of hard-copy printouts.

Ticket holders must be able to present an A4 printout of their ticket containing all ticket information for inspection. Tickets must be printed in full size (not scaled) on white, previously unused, standard A4 paper in portrait format with a high resolution using a laser or inkjet printer. Tickets printed or copied on a fax machine or another device are not accepted as valid. The (12-digit) OT number in the top right hand corner of your ticket must be fully legible.

The e-mail confirmation sent by SBB does NOT count as a ticket. The advertising in the lower third of the printout may be detached. Tickets which are not fully legible are not valid for travel and passengers in this situation will be treated as if they were travelling without a valid ticket in accordance with Tariff 600, Section 6.

Provisions on refunds.

Electronic tickets can be refunded as per T600.9. Certain conditions and exceptions apply.

• Refund conditions for purchases on SBB.ch
• Refund conditions for purchases via SBB Mobile
• Refund conditions for the purchase of international tickets

Refunds at the station.

The ticket can be shown on your mobile device or as a printout at the station to obtain a refund. Supersaver tickets cannot be refunded at the station.

Provisions on data protection.

Please note our data privacy policy, sbb.ch/en/data-privacy.

Revenue protection/anti-abuse measures.

The data of customers and travelcard holders is required and processed to secure revenue (checking the validity of tickets or travelcards, collection of payment, anti-abuse measures, etc.). The Swiss transport companies are entitled to process all data regarding passengers or the contracting parties (ticket and inspection data and, where appropriate, sensitive data related to any abuse) for the entire inspection process and to share said data with other transport companies (including those in other countries in the case of international tickets or travelcards) for validity inspection purposes or in order to prevent abuse.

Passengers and the contracting parties recognise that, in the event of the discovery of any abuse and forgery, the Swiss transport companies are authorised to make the relevant personal and customer data (which is no longer anonymised and sensitive, if applicable) available to all internal personnel affected by the abuse as well as external transport companies to prevent further abuse. Additionally, the personal and customer data of passengers or contracting parties who have a criminal record may be shared with internal and external transport companies, especially for prevention purposes. In this case, access to sensitive personal and customer data in line with data protection law is guaranteed. SBB reserves the right to analyse individuals’ use of promotional codes.

Changes to tariffs and the general terms and conditions.

The GTCs shall apply in their final version. The LTCs may amend their tariffs, and thus these GTCs, at any time. SBB shall inform passengers and/or contracting parties of any changes to the GTCs properly and in advance.

Applicable law and place of jurisdiction.

Swiss law shall apply exclusively. The place of performance, place of debt enforcement (the latter applying only to persons resident abroad) and sole place of jurisdiction for any disputes in connection with this agreement will be Bern, unless specified otherwise by the Swiss Civil Jurisdiction Act.