For assistance at the following stations, please call two hours in advance:

• Brunnen
• Fribourg
• Hasle-Rüegsau (BLS)
• Kirchberg-Alchenflüh (BLS)
• Kerzers (BLS)
• Klosters Platz (RhB)
• Le Locle
• Mendrisio
• Moutier
• Rapperswil
• Schwyz
• Sonceboz-Sombeval
• Vallorbe

At the following stations you can also get assistance on regional trains from the very earliest to the very latest services. However, it is necessary to pre-register 12 hours in advance for all connections between 4am and 7am. 

• Arth-Goldau
• Bern
• Langenthal
• Martigny
• Münsingen
• Neuchâtel
• Thun
• Schwyz
• Zofingen

In some stations, changing trains takes at least ten minutes. Please choose the appropriate connections that you are able to catch. The SBB Contact Center Handicap will only accept requests that allow sufficient transfer time.

Interconnection times at Zurich main station.

Because of the particular platform arrangement at Zurich main station, the following interconnection times apply:

• between Hauptbahnhofshalle (platforms 3–18) and Museumsstrasse (Platforms 41–44) and vice versa: 15 minutes.
• between Löwenstrasse (platforms 31–34) and Museumsstrasse (platforms 41–44) and vice versa: 20 minutes.
• between Löwenstrasse (platforms 31–34) and Museumsstrasse (platforms 3–18) and vice versa: 15 minutes.

Please calculate appropriate interconnection times for your journey so that we can support you safely and efficiently.

Transfer times at Bern station.

Due to the special arrangement of tracks 49 and 50 in Bern, the duration of the transfer times is always at least 15 minutes.

If you are capable of transporting your luggage yourself, the SBB Contact Center Handicap can guarantee that you will be provided with assistance with boarding and alighting. However, if you are travelling with a great deal of luggage, it is best to drop it off. Luggage registration is possible at all staffed railway stations. Your luggage is usually ready for collection two days later. Please note the local opening hours.

More information on this is available at sbb.ch/en/luggage or from the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).

If you regularly travel the same routes at the same time, you can place a standing order at the SBB Contact Center Handicap. You then no longer need to register for your regular journeys. It is important to inform the SBB Contact Center Handicap if you will interrupt your standing order because of holidays or a change to travel plans. 

Protecting your identity and privacy is very important to us as public transport companies. We guarantee to you that we will process your personal data in accordance with the applicable provisions of data protection law.

SBB and the public transport companies process personal data as part of their work to support people with restricted mobility. To provide the transport service, we record your disability type, the aids you require and information about your journey (date of travel, route, departure station, transfer station and final station), in addition to your personal details and contact data.

The required data is passed on to transport companies in Switzerland involved in the journey or selected service providers – only to the extent necessary for the provision of the service. These include, for example, SOS station assistance and taxi service providers for shuttle replacement transport. External service providers who process data on our behalf are contractually obligated to comply with the relevant data protection regulations and are not considered third parties under data protection law.

If your journey takes you to another European country, we will only pass on the necessary information (personal details, date of travel, route) to those transport companies that require this information to support you.

Your personal data will be stored for two years after the journey. It is stored on systems in Switzerland.

For quality assurance regarding journeys taken by people with restricted mobility, we send out an annual satisfaction survey by e-mail to selected customers. At any time, you can opt out of receiving the customer satisfaction survey.