With SBB Assist, we provide assistance at SBB stations to help you find your way around the station, change trains and navigate ramps. SBB Assist is free of charge.
Enhanced assistance with SBB Assist is arranged with the Contact Center Handicap. The Contact Center Handicap will then check whether there are enough employees at the station to provide the enhanced assistance.
Reserving SBB Assist.
Call the Contact Center Handicap using the freephone number 0800 007 102 at least one hour before you require enhanced personal assistance.
In exceptional cases, the notification period is two hours. You can find exceptions on the synoptic map for people with restricted mobility.
We recommend that you book enhanced assistance as early as possible. This will enable the Contact Center Handicap to better plan our staffing. If no employees are available, we reserve the right to decline the provision of enhanced assistance.
All customers with a disability who have difficulty using an SBB station independently and therefore need additional help.
SBB Assist is available at all SBB stations. You can find a list of the stations below.
Downloads.
List of SBB railway stations where SBB Assist is offered (PDF, 227 KB)
Below are some examples of possible assistance. The list is just a guide. Please contact the Contact Center Handicap to check whether the assistance you seek is possible.
For passengers with visual impairments.
Changing platforms.
Finding your way around the station.
Escort to the bus stop/tram stop.
For passengers who use wheelchairs (including electric wheelchairs).
Assistance with boarding/alighting low-floor trains, e.g. if the wheelchair wheels are too small or if boarding with your own wheelchair is only possible to a limited extent.
Help with opening train doors (opening buttons).
Escort at the station (e.g. to the entrance of a toilet or shop).
Help with changing trains or other modes of transport.
Support with going up and down ramps.
For passengers with impaired mobility who travel with a rollator, crutches, walking sticks or other walking aids.
Support with going up and down ramps.
Escort at the station (e.g. to the entrance of a toilet or shop).
Help with opening train doors (opening buttons).
For passengers with a hearing impairment.
Escort from an agreed point at the station to the platform (meeting point must be agreed with Contact Center Handicap).
Help with finding your way around the station.
For passengers with invisible disabilities.
People who have difficulty finding their way around due to dementia or a stroke. We also offer assistance to people with autism, passengers with cognitive impairments (e.g. people with Down’s Syndrome) or passenger with mental disabilities (e.g. people with anxiety disorders).
Escort from an agreed point at the station to the platform (meeting point must be agreed with Contact Center Handicap).
Help with finding your way around the station.
Help with changing trains or other modes of transport.
No assistance at the stations of other transport companies.
No luggage transport.
No assistance services such as feeding / use of toilets.
No support while staying at the station.
No accompanying of persons on the train.
No tourist advice.
No assistance for passengers with prams/pushchairs.
No assistance for pregnant women.
SBB Assist is a service which is subject to staff availability. If staff are available, assistance will be provided.
If we receive orders for legally required assistance (help with boarding and alighting on trains as per the information in the timetable) at the same time, we will unfortunately be unable to offer enhanced assistance. The Contact Center Handicap always tries to find a solution, however. Nevertheless, assistance may be cancelled up to one hour before departure.
Further content
Contact.
Contact Center Handicap.
Book the assistance you require at least 1 hour before boarding or alighting. Two hours if a shuttle service is required and 24 hours for international travel. You can find exceptions on the synoptic map for people with restricted mobility.
