You can find the SBB timetable here:

On the Internet.

• www.sbb.ch

Is it hard for you to see things?

A screen reader(?)Show note screen readerA screen reader is a programme for computers and mobile phones: • A voice reads out text on websites. • A person cannot read? • Then the person can have the text read out to them Close note can read the website out loud for you.

On the ‘SBB Mobile’ app for your mobile phone.

• Download the ‘SBB Mobile’ app from Google Play or from the App Store.

Is it hard for you to see things?

If it is hard for you to see things, a screen reader(?)Show note screen readerA screen reader is a programme for computers and mobile phones: • A voice reads out text on websites. • A person cannot read? • Then the person can have the text read out to them Close note can read the app out loud for you.

At the counter in a railway station.

• Come and see us at a counter.

We are happy to help you.

On the telephone.

Call us on the telephone: 

• 0840 44 66 88

If you are in Switzerland, it costs 8 centimes per minute to call us.

You can call at any time.

Do you need more information?

Go to this website:

• sbb.ch/en/handicap

Warning:

The information is in difficult language.

The timetable on the Internet shows:

• Is your train connection accessible?
• Or are there things that make it difficult?

Which connections are accessible?

Go to the website www.sbb.ch.

The timetable is at the top of the page.

Click on ‘Settings’.

Can you see where it says ‘Accessible connection’?

Click on the small circle on the right.

Look at the bottom on the right.

Click where it says ‘Apply’.

Here is how you choose your connection.

Where does your journey start?

• Write the name of that place in the ‘From’ box. 

Where do you want to go?

• Write the name of that place in the ‘To’ box.

When do you want to go?

Click on the small box next to the date.

You will then see a calendar.

• Choose the day you want to travel.

What time do you want to leave?

Click on the time.

• Type the time you want to leave.

Choose your connection.

The timetable shows lots of connections.

Which connection do you want?

• Click on the connection.

You will then see all the information about the connection on the right-hand side.

Can you see a little picture with a wheelchair?

That is where you will find information for accessible travel.

For example:

• Can you get on and off yourself?
• Are there staff who will help?

Where are the different coaches in the train?

You might be looking for a coach with low-floor access(?)Show note coach with low-floor accessThe doors have no steps. • The floor in the train is the same height as the platform. • You can roll straight in with your wheelchair.Close note.

Or are you looking for the coach for people in wheelchairs?

• Click on the connection.

Then click on ‘Show details’.

There are words on the left-hand side.

Click on the arrow under the words that looks like this >.

Now you can see all the stops on your journey.

Under where it says ‘Train formation’ you can see all the coaches in the train.

Video explaining SBB.ch.

Find accessible connections in the timetable on SBB.ch.

https://youtu.be/CznmuM0ff5sLink opens in new window.

Video explaining the ‘SBB Mobile’ app.

Find an accessible connection with your mobile phone in the ‘SBB Mobile’ app.

https://youtu.be/c5nHQrlLMQkLink opens in new window.

How to find your way around the station.

At railway stations, there are white lines on the ground.

The lines stick out a bit.

You can feel the lines with your cane.

What can you find with the lines?

• You will find the railway station.
• You will find your way out of the railway station again.
• You will find the platforms.
• You will find the counter.

Handrails with information.

There is information on the handrails in the stations.

The information is in Braille(?)Show note BrailleThese are letters for blind people. • Blind people can feel the writing with their fingers.Close note.

‘SBB Inclusive’ app.

There is an app for people who cannot see well.

The app is called ‘SBB Inclusive’.

With the app you can find all the information on public transport(?)Show note public transportHere are some examples of what public transport means: • train • S-Bahn • Postbus • bus • tram • boat Close note.

• Download the ‘SBB Inclusive’ app

from Google Play or from the App Store.

You can use the app in these places:

• On SBB’s regional trains.
• On SBB’s long-distance trains.
• At all SBB railway stations.
• At bus and tram stops.

The app tells you all the information.

The app reads out all the information at the stations and on the trains.

For example:

• Information on signs.
• Information on display boards.
• Information on the Internet.

The app tells you all the information about where you are.

For example:

• Which trains are now leaving from your station?
• Which platforms will the trains be at?
• Where can you find certain coaches on a train?

The app helps you on the train.

You can find door buttons with the app.

Click on ‘Door knob’.

Point the camera on your mobile phone at the train.

The app then shows you the door buttons.

Are you getting on a regional SBB train?

Or are you getting on an SBB long-distance train?

If you are, the app says:

You are in this coach.

On the train, the app says:

These are the next stops.

Good to know.

• There is an accessible emergency call in the app.

You can call for help with the emergency call.

• You can subscribe to information about the lifts at SBB stations:

A lift at the station might be broken.

If a lift is broken, the app will tell you this.

Do you need more information about the ‘SBB Inclusive’ app?

Go to this website:

• Go to the ‘SBB Inclusive’ app.

Warning:

The information is in difficult language.

Help with getting on and off.

For more information, visit:

• Go to the help with getting on and off.

Help with changing trains.

Do you need help changing trains or other vehicles?

At SBB stations, there are people who can help you to change trains or switch to other vehicles.

Call the ‘Contact Center Handicap’.

You must call them one hour before you need them.

Do you need help?

Call the ‘Contact Center Handicap’.

We can help you.

You can call every day from 5 in the morning to 12 midnight.

• From Switzerland, dial this number:

0800 007 102

The call costs nothing.

• If you are not in Switzerland, dial this number:

+41 800 007 102

If you call from outside Switzerland, it costs something.

We need this information from you:

• Your first name and last name.
• Your telephone number.
• What disability do you have?
• What things do you have to help you?

For example, a wheelchair with a motor.

• Where do you want to travel to?
• What day do you want to travel on?
• What time do you want to leave or arrive?
• If you are going to travel from Switzerland to another country, we need the number from your reservation.

The number is on your train ticket.

This is where we will meet:

• Are you travelling by train?
  • Then we will meet at the Mobi-Lift.
  • The Mobi-Lift is yellow.
  • The Mobi-Lift is on the platform.
• Are you using a shuttle service at the station?
  • We will meet in front of the railway station.

This is how we help.

There will be a helper.

This might be a person from SBB.

Or it might be a person from ‘SOS Bahnhofhilfe’.
This is a German name.

‘SOS Bahnhofhilfe’ is an agency at some stations.
They are there to help passengers.

Warning:

The person does not help with luggage.

You must look after your luggage yourself.

At the ticket counter.

Come to the ticket counter at the station.

• You can buy tickets.
• You can reserve seats.

From the ticket machine.

There are ticket machines at the station.

The machines have a touch screen.

• You can buy tickets.
• You can pay with cash or with a credit card.

On the telephone.

Call the ‘SBB Contact Center’:

• 0840 44 66 88

If you are in Switzerland, it costs 8 centimes per minute to call us.

You can call at any time.

We can help you:

• We can order tickets for you.
• We can reserve seats for you.
• We can give you information about the timetable.

How do you pay for tickets and reservations?

You can pay by credit card.

Or we can send you a bill.

How do you get the tickets?

We will send the tickets to your home.

Or you can collect them from the counter at the station.

Companion Travelcard.

Do you have a disability?

You can get a Companion Travelcard.

The Companion Travelcard will then be on your SwissPass.

With the Companion Travelcard, a companion can travel with you for free.

Your companion does not have to pay anything.

Which companions are allowed to use the Companion Travelcard to travel?

• A companion who is travelling with you.
• A guide dog.
• An assistance dog(?)Show note assistance dogAn assistance dog helps people with a disability in everyday life. For example: • The dog opens doors. • The dog gets things. • The dog gets help in an emergency.Close note.

Do you need more information about the Companion Travelcard?

Go to this website:

• Go to the Companion Travelcard.

Warning:

The information is in difficult language.

Pay less for the GA Travelcard.

People with disabilities pay less for the GA Travelcard(?)Show note GA TravelcardGA is short for ‘Generalabonnement’. This is a German word. • The GA Travelcard is a travelcard for public transport. • With the GA Travelcard, you can travel on all public transport.Close note.

Which people pay less for the GA Travelcard?

• You get money because you have a disability.
• You get money because it is difficult for you to do things.
• You get money for your guide dog.
• You are in a wheelchair.
  • You have a certificate for the wheelchair from a doctor.

Are any of these things true for you?

Then you pay less for the GA Travelcard.

Get help.

You can ask the ‘Contact Center Handicap’ to help you.

• Do you need help getting on and off?

Tell us 1 hour before or more than 1 hour before.

• Do you need someone to drive you?

Tell us 2 hours before or more than 2 hours before.

• Are you going to travel from Switzerland to another country?

Tell us 24 hours before or more than 24 hours before.

Sometimes there are other rules.

Look at the map for people with disabilities.

There is more information there.

• Go to the map for people with disabilitiesLink opens in new window..

Warning:

The map is in difficult language.

You can call us any time from 5 in the morning to 12 midnight.

• From Switzerland. 0800 007 102

The call costs nothing.

• From outside Switzerland: +41 800 007 102

If you call from outside Switzerland, it costs something.

Or you can fill in a form.

• Go to the formLink opens in new window..

Warning:

The explanation is in difficult language.

Warning: The information is in difficult language.

The ‘SBB Mobile’ app for your mobile phone.

The ‘SBB Mobile’ app gives you all the information you need about travelling with SBB.

You can also buy tickets with the app.

• Go to the ‘SBB Mobile’ app.

Timetable.

You can find the SBB’s internet timetable here.

• Go to the online timetable.

Pay less for the journey.

You can see offers from SBB here.

The offers are for people with a disability.

• Go to the offers for people with disabilities.

App for people who cannot see well.

The ‘SBB Inclusive’ app helps people who cannot see well.

• Go to SBB Inclusive.

Websites of railway companies and authorities.

You can find the websites of the railways in Switzerland and other countries here.

You will also find websites of the authorities who are in charge of things.

• Go to the websites of the railway companies and the authorities.

Map for people with disabilities.

Look at the map for people with disabilities.

There is more information there.

• Go to the map for people with disabilitiesLink opens in new window..