Information

There is no access to Ticket Shop and SBB Mobile from 16.05.2017, 22:00 to 17.05.2017, 05:00 due to maintenance work.

Disabled Passenger’s ID Card (entitling the holder to a travelling companion).

Travellers with limited mobility can request a Disabled Passenger‘s ID Card from the cantonal offices.

You can request a Disabled Passenger‘s ID Card if:

  • you are disabled. (You are in a wheelchair, have reduced mobility, are blind, have visual or hearing impairments or are mentally handicapped.)
  • you require a travelling companion in order to use public transport.
  • you are a resident of Switzerland.

Where can you get the ID Card from?

The ID Card is only available from the cantonal offices in your region. You will find a list of these in the column on the right under “Downloads”.

How do you get the ID Card?

  • From the column on the right under “Downloads” you can download and print the disabled passenger’s doctor’s note
  • Ask your doctor to complete and sign the doctor’s note
  • Sign the doctor’s note yourself
  • Attach a passport photo
  • Send the passport photo and the completed doctor’s note to the cantonal office (a list of which you will find in the column on the right under “Downloads”.

The ID Card enables you to be:

  • accompanied by a travelling companion free of charge
  • accompanied by a guide dog free of charge
  • accompanied by a travelling companion and a guide dog free of charge

The travelling companion is to travel with you in the same coach and class. The travelling companion must accompany you along the entire route and be able to assist you. You must show the train crew a valid ticket along with the Disabled Passenger’s ID Card.

Can you combine this travel discount with others?

The travel discount for passengers with disabilities can be used in combination with the family discount. However, at least one ticket must be purchased (not all passengers may travel free of charge).

Where is the ID Card valid?

The companion card is valid on the direct passenger routes serviced by Swiss transport companies. The document showing where the Disabled Passenger’s ID Card is valid is available under “Downloads”.

For detailed information, please see official fare T600.4Link opens in new window.. If you have any questions or require further information, please phone SBB Call Center Handicap or e-mail handicap@sbb.chLink opens in new window..

Identity documents for disabled passengers that are not issued in Switzerland.

If you have an identity document for disabled passengers that was not issued in Switzerland, you will not receive a discount when buying tickets in Switzerland.  

ID card in conjunction with other discounts.

There are two ways of travelling with a companion card:

  • If a disabled person with a companion card has a valid travel document (a ticket, GA travelcard or half-fare travelcard), then their companion may travel free of charge.
  • If their companion has a valid travel document (a ticket, GA travelcard or half-fare travelcard), then the disabled person with the companion card may travel free of charge.

If either passenger receives any other discounts (e.g. a junior travelcard or grandchild travelcard), these may only be used together with a valid ticket. It is never possible for both passengers to travel free of charge. You can find more information at sbb.ch/en/handicap on the FAQ pageLink opens in new window..

Renewing companion cards.

The new Disabled Passenger’s ID Card can be ordered from the competent cantonal offices. The renewal process is very simple ID cards for 2017-2020 will still be valid for four years and will continue to be issued in paper form.

The competent cantonal offices will be able to distribute the new ID cards from the start of October 2016. The current list is available under “Downloads”.

Renewing your ID card is very simple:

You can download the “doctor’s note for passengers with disabilities” from the column on the right called “Downloads”.

  • Ask your doctor to complete and sign the doctor’s note.
  • Remember to sign the doctor’s note yourself.
  • Attach a passport photo.
  • Send the passport photo and the completed doctor’s note to the cantonal office.

From 11.12.2016, the Disabled Passenger's ID Card allow you to bring a travelling companion or guide dog with you free of charge (fare condition TCV 710). 
If a transport company applies market prices, then the international fare conditions TCV 710 will not apply. The prices and discounts are set by the particular transport company itself.

Tips.

  • You must show the train crew a valid ticket along with your Disabled Passenger's ID Card.
  • Your companion must travel with you in the same coach and class. Your companion must accompany you along the entire route and be able to assist you.
  • The companion card is valid on direct passenger services operated by Swiss transport companies. Under “Downloads” you can find the area of validity for the Disabled Passenger's ID Card.
  • If a disabled person with a companion card holds a valid travel document (a complete ticket, a GA travelcard or a Half-Fare travelcard), then their companion may travel free of charge.
  • If their companion holds a valid travel document (a complete ticket, SwissPass with GA travelcard or a ticket with a Half-Fare travelcard), then the disabled person with the companion card may travel free of charge.
  • The travel discount for passengers with a disability can be combined with discounts for families (e.g. Junior). They may only be used together with a valid ticket. It is never possible for both passengers to travel free of charge.
  • Detailed information can be found in the official fare conditions T600.4. The renewal process is explained in simple language under “Easy-to-Read”.

For enquires and information, please contact the SBB Call Center Handicap 0800 007 102 or write to handicap@sbb.chLink opens in new window..