Maximum sizes and weights for wheelchairs.
In order to travel in the wheelchair compartment in the passenger coach, the following maximum sizes and weights apply. As a rule, no assistance can be provided with boarding and alighting with wheelchairs that are larger and/or heavier than the following.
- Width 70cm
- Length 125cm
- Height 137cm
- Weight 320kg (maximum load for the Mobilift)
For electric scooters, the following conditions must also be met:
- Turning circle: 90° in 75 cm
- Safety: An effective braking system that works on both wheels on an axle
- Geometry: Only e-scooters with 4 wheels
Restrictions for larger and heavier wheelchairs.
If you use a wheelchair that exceeds the stated maximum weight, assistance with boarding and alighting is not usually possible. Electric vehicles that might block free and safe access to the passenger coach because of their size are not allowed on the trains. Use of Segways, quad bikes and vehicles with a combustion engine is prohibited both at railway stations and on trains. If you are using a special bicycle, such as a handbike, tandem, recumbent bike or tricycle, you must buy a bike ticket.
Group journeys involving a wheelchair user.
Please let us know when booking your group journey if a member of your party will be using a wheelchair. We can then reserve seats in a coach with a wheelchair compartment. At the same time, please inform the SBB Contact Center Handicap about all required assistance with boarding and alighting during your journey.
Groups travelling with several wheelchair users.
The IC2000 (double-deck trains for long-distance services) enable travel in a group of up to 10 people in wheelchairs in the first passenger coach behind the locomotive.
On board all other trains, groups may only be able to travel in different compartments or split across several trains, depending on the size of the group.
SBB owns two special carriages for wheelchair users travelling in groups. These can be hired for an all-inclusive fee that varies depending on the distance travelled. Get a quote from the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.) or at the railway station.
Travelling with rollators.
If you use a rollator, you are entitled to personal assistance when boarding and alighting trains, just like wheelchair users. However, you must be capable of overcoming obstacles such as individual steps, ledges and gaps without the help of the service staff.
Important:
- Please note that, for safety reasons, you cannot use the Mobilift with a rollator.
- Travelling with a rollator requires sufficient interconnection time at the transfer station. We cannot guarantee that you will be able to catch the regular connecting train for every connection. Please consider this when preparing your journey and ensure sufficient time to change trains.