Help with your SwissPass.

On this page, you can find out how to get the SwissPass card, what travelcards are held on it, what you have to do if you lose the card and much more besides. 

Order a replacement SwissPass card.

Has your SwissPass card been lost, damaged or stolen? No problem, you can order a SwissPass replacement card for CHF 30 online at, via the SBB Contact Center or at a staffed public transport point of sale.

How can I order a replacement SwissPass card online?

Here’s how it works:

  1. Open the link Order SwissPass replacement card.
  2. Select the person you would like to order the replacement card for.
  3. Check the address details.
  4. Select the payment method for paying the CHF 30 fee.
  5. You will receive your new SwissPass card by post.
Order a SwissPass replacement card

Other questions.

Questions about the new SwissPass card.

Questions from the Community.

  • Link opens in new window.

    Author role: Neuer Autor


    Half Fare - Swiss Pass

    Greetings Everyone I'm trying to buy a Half Fare Travelcard. I just created an SBB account and downloaded the app.
    Whenever I try to buy the travel card (hitting the purchase 185chf button), a blank page loads and I cannot continue with the payment process. For personal data, I can only fill in the date of birth and the postal code. I cannot fill the customer number , as I do not own one yet. There is no email about a digital SwissPass.

  • Link opens in new window.

    Author role: Reisende/r


    Ticket from Zurich-Zermatt

    Hello,Can you please advise me about the tickets from Zurich to Zermatt.I looked at the prices and I had a question, if I buy an online ticket in advance (I don't have any Swisspass or discounts), then it turns out that I automatically get a discount for previously purchasing a ticket on the dates ahead of schedule?Please correct me if I misunderstood. If you also have the knowledge of how to get from Zurich to Zermatt and back cheaper, I would be very grateful to you. 

  • Link opens in new window.

    Author role: Neuer Autor


    Forgot son’s SwissPass with JuniorKarte

    I’m skiing with my 6 years old son and we will return to Zurich by tren in two days. We will take 4 trains so we may be controlled 4 times.I don’t have the children’s SwissPass where he has the JuniorKarte to travel free with me.Can I just give the name to the controller? If I get a fine, can I get it cancelled by providing the SwissPass later?thanks


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