Help with your SwissPass.

On this page, you can find out how to get the SwissPass card, what travelcards are held on it, what you have to do if you lose the card and much more besides. 

Order a replacement SwissPass card.

Has your SwissPass card been lost, damaged or stolen? No problem, you can order a SwissPass replacement card for CHF 30 online at, via the SBB Contact Center or at a staffed public transport point of sale.

How can I order a replacement SwissPass card online?

Here’s how it works:

  1. Open the link Order SwissPass replacement card.
  2. Select the person you would like to order the replacement card for.
  3. Check the address details.
  4. Select the payment method for paying the CHF 30 fee.
  5. You will receive your new SwissPass card by post.
Order a SwissPass replacement card

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