What products are available on the SwissPass?

Currently, public transport travelcards such as GA, Half Fare, Regional, Point-to-Point and Modular Travelcards, the Junior Travelcard and the Children’s Co-Travelcard as well as P+Rail Travelcards are available on the SwissPass. Individual tickets are not yet available on the SwissPass. Moreover, various partner services can also be held on the SwissPass, such as Mobility passes, access to ski resorts, etc.

Why do I need to send in a new photo for my SwissPass card?

Your SwissPass card is automatically replaced every five years. If your photo has been stored for more than five or ten years when the card is replaced, we will require a new passport photo from you. A new passport photo is required every five years (until the age of 25); every ten years (from the age of 25 and over). We will contact you by e-mail or post when we require a new photo from you. All the information you need about uploading your photo is available on the SwissPass website: Go to the photo upload on swisspass.ch Link opens in new window.

What partner services are available on the SwissPass?

Go to the partner servicesLink opens in new window. Go to special offers from partnersLink opens in new window.

Do I have to be online throughout the journey to show SwissPass Mobile?

No, this is not necessary. SwissPass Mobile can also be used offline. However, you need to regularly connect to the internet (we recommend doing so at least once a week). Otherwise, SwissPass Mobile will be shown as invalid.

How is data protection safeguarded?

Protecting your privacy means a lot to us. We respect your identity and privacy and ensure that they are protected and that your personal data is processed in accordance with the applicable laws. No personal data or services are stored on your SwissPass. Swiss transport companies cannot locate your SwissPass or use it to track your movements. Any data generated when your SwissPass is inspected on the train will immediately be deleted again after the inspection. Inspection data will therefore not be processed. No unauthorised persons will have access to your data. If your travelcards or partner services are paid for by another person or your company, that person or company will have access to the services they have paid for but not to any other data.

Where can I find my SwissPass customer account?

Go to swisspass.ch Click on Sign in and sign in with your SwissPass login. Then click on your initials in the top right to gain access to your customer account. Here, you can view your details and make various changes. If you don’t yet have a SwissPass login, you need to register once before you can use these services. Go to registration on swisspass.ch Link opens in new window.

What information can I find in my SwissPass customer account?

You can find the following information in your SwissPass customer account: check the validity of your travelcard. see all outstanding and paid invoices (only for GA and Half Fare Travelcards). see activated partner services and attractive special offers. change your address. activate a reminder to cancel your travelcard before the deadline (only GA and Half Fare Travelcards). cancel your travelcard (only GA and Half Fare Travelcards). upload a current photo if required and any evidence which may be needed. manage your leisure days if you have a Leisure Travelcard. access various public transport services online with your swisspass.chLink opens in new window. access details. Log in to websites, online shops and apps – without having to go through any time-consuming registration processes.

How do I get my new SwissPass card?

You don’t need to take any action. New customers will receive the new SwissPass from mid-December 2021 onwards. Current card holders will automatically receive a new generation SwissPass card free of charge once their existing card expires after five years.

What is new about the SwissPass card?

The most visible difference is the fresh new design. The new cards also have improved security features and additional functions. Storage space: The new cards have greater storage capacity and can store additional partner services, swisspass.ch/plus/partnerLink opens in new window. . Door opener: The new SwissPass can be used as an access or identification medium by companies that use the security systems of the Swiss firm Legic. Secure online login: SwissPass supports the Fast Identity Online standard, or FIDO for short. This authentication standard is used globally to simplify the login process for devices and web services (e.g. Facebook, Google, Microsoft Office 365, etc.).

What happens with partner services stored on my card when I switch to the new card?

Most existing services will not be transferred from partner services to the new card. Please contact the respective partner service to find out how to transfer your services.

Help with your SwissPass.

On this page, you can find out how to get the SwissPass card, what travelcards are held on it, what you have to do if you lose the card and much more besides.

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This is how you can contact us – we are there to help you.

Order a replacement SwissPass card.

Has your SwissPass card been lost, damaged or stolen? No problem, you can order a SwissPass replacement card for CHF 30 online at SBB.ch, via the SBB Contact Center or at a staffed public transport point of sale.

How can I order a replacement SwissPass card online?

Here’s how it works:

Open the link Order SwissPass replacement card.
Select the person you would like to order the replacement card for.
Check the address details.
Select the payment method for paying the CHF 30 fee.
You will receive your new SwissPass card by post.

Order a SwissPass replacement card

Other questions.

The SwissPass card (and with it the SwissPass too) provides you access to public transport and to countless partner services in Switzerland. The SwissPass card is equipped with two electronic RFID chips – a technology already used for ski passes, for example. These chips store your personal SwissPass number, which is needed to check your name and travelcard. Therefore, we say that information is “held on the SwissPass” or “referenced on the SwissPass”, since the travelcards themselves are not loaded onto the card, but are simply linked to it.

Currently, public transport travelcards such as GA, Half Fare, Regional, Point-to-Point and Modular Travelcards, the Junior Travelcard and the Children’s Co-Travelcard as well as P+Rail Travelcards are available on the SwissPass.
Individual tickets are not yet available on the SwissPass.
Moreover, various partner services can also be held on the SwissPass, such as Mobility passes, access to ski resorts, etc.

SwissPass card with a travelcard.

When you purchase a public transport travelcard that can be held on the SwissPass for the first time, you will receive your SwissPass card with the travelcard automatically and free of charge. You can purchase your new travelcard on the SwissPass both online and at any staffed public transport point of sale.

Your identity will be verified when you make the purchase. When purchasing at a point of sale, you must present a passport or ID card to verify your identity. Please also bring a recent passport photo along with you.

When purchasing online, the identity check forms part of the purchasing process. To complete the check, you will need a passport or an ID card and a smartphone with a camera. You will also need a recent, high-quality, digital passport photo.

Online purchase with an identity check is not possible for other persons.

Questions on the identity check Link opens in new window.

SwissPass card without a travelcard.

You can also get the SwissPass for free without a travelcard from public transport points of sale, meaning you can then benefit from our partner services. In order to obtain your SwissPass, please bring a valid ID card (or other official identity document) and a recent passport photograph with you.

Your SwissPass card is automatically replaced every five years. If your photo has been stored for more than five or ten years when the card is replaced, we will require a new passport photo from you.

A new passport photo is required

every five years (until the age of 25);
every ten years (from the age of 25 and over).

We will contact you by e-mail or post when we require a new photo from you.

All the information you need about uploading your photo is available on the SwissPass website:

Go to the photo upload on swisspass.ch Link opens in new window.

If you leave your SwissPass at home or in the office, you can display it very easily in the SBB Mobile app in the Tickets & SwissPass tile (you must have a login with a linked customer number).

Alternatively, you can buy a temporary card at a public transport point of sale for a fee of CHF 5 on presentation of official ID.

SwissPass Mobile lets you show the public transport travelcards on your SwissPass card conveniently on a digital device (e.g. smartphone or tablet). Various Swiss transport company apps already support SwissPass Mobile, including SBB Mobile and SBB Mobile Preview. To display your travelcard digitally, you have to be logged into the app with your SwissPass login. So when there’s a ticket check, you can keep the SwissPass card in your pocket.

To use SwissPass Mobile, you need a valid SwissPass card, a SwissPass login which is linked to the card and an app which supports SwissPass Mobile.

If you don’t yet have a SwissPass login, you need to register once before you can use these services.

Go to registration on swisspass.chLink opens in new window.
More information about SwissPass MobileLink opens in new window.

We recommend that you always take the SwissPass card with you on your journey – for example, in case you have no battery left or you have another technical problem.

Staff checking tickets can look up your details if you show ID. However, this service comes under “forgotten travelcard” and you will be charged a fee of CHF 5, as it takes staff somewhat longer than just quickly checking the SwissPass card.

More information about SwissPass Mobile Link opens in new window.

Protecting your privacy means a lot to us. We respect your identity and privacy and ensure that they are protected and that your personal data is processed in accordance with the applicable laws.

No personal data or services are stored on your SwissPass.
Swiss transport companies cannot locate your SwissPass or use it to track your movements.
Any data generated when your SwissPass is inspected on the train will immediately be deleted again after the inspection. Inspection data will therefore not be processed.
No unauthorised persons will have access to your data.
If your travelcards or partner services are paid for by another person or your company, that person or company will have access to the services they have paid for but not to any other data.

Go to swisspass.ch
Click on Sign in and sign in with your SwissPass login.
Then click on your initials in the top right to gain access to your customer account. Here, you can view your details and make various changes.

If you don’t yet have a SwissPass login, you need to register once before you can use these services.

Go to registration on swisspass.ch Link opens in new window.

You can find the following information in your SwissPass customer account:

check the validity of your travelcard.
see all outstanding and paid invoices (only for GA and Half Fare Travelcards).
see activated partner services and attractive special offers.
change your address.
activate a reminder to cancel your travelcard before the deadline (only GA and Half Fare Travelcards).
cancel your travelcard (only GA and Half Fare Travelcards).
upload a current photo if required and any evidence which may be needed.
manage your leisure days if you have a Leisure Travelcard.
access various public transport services online with your swisspass.chLink opens in new window. access details. Log in to websites, online shops and apps – without having to go through any time-consuming registration processes.

Questions about the new SwissPass card.

The most visible difference is the fresh new design. The new cards also have improved security features and additional functions.

Storage space: The new cards have greater storage capacity and can store additional partner services, swisspass.ch/plus/partnerLink opens in new window..
Door opener: The new SwissPass can be used as an access or identification medium by companies that use the security systems of the Swiss firm Legic.
Secure online login: SwissPass supports the Fast Identity Online standard, or FIDO for short. This authentication standard is used globally to simplify the login process for devices and web services (e.g. Facebook, Google, Microsoft Office 365, etc.).

Questions from the Community.

Link opens in new window.

Author role: Neuer Autor

Published: vor 3 Wochen

0 Likes

Is my childs kantonal GA also a Halbtax card?

Hello, our son has a yearly kantonal (Zug) GA (swisspass) that enables him to travel unlimited in our kanton. Does this subscription also work as a Halbtax if he travels outside the kanton?

Link opens in new window.

Author role: Pendler/in (Gold)

Published: vor 3 Wochen

1 Likes

Hello @ChristenLink opens in new window. You probably talk about the ZugerPass which allows, depending on the type, free travel within the canton of Zug.It is only valid within the Tarifverbund Zug fare network and not beyond - neither fully nor partially.If your son is aged 6-15.99 he can travel at half fare on any public transport vehicle in Switzerland. Is your son aged 16+, he needs a Half Fare Card (yearly subscription at CHF 185) to do so.Kindly yours,
Roland

View post in the Community Link opens in new window. Link opens in new window.
Link opens in new window.

Author role: Neuer Autor

Published: vor 4 Wochen

0 Likes

Using a SwissPass login account to manage travel transactions as a tourist.

I have created a SwissPass login account to use in managing my travel for myself and my travel partner. Since I am a tourist, I assume this is referred to as a 'user' account on sbb.ch (see related post by @RomanoSLink opens in new window. ). In the following link, it explains how to purchase Swiss Travel Systems offers (including the Swiss Half Fare Card) for tourists:https://www.sbb.ch/en/help-and-contact/produkte-services/offers-for-tourists.htmlI will be purchasing for each of us (while signed onto my account), Swiss Half Fare Card and tickets (train, boat, mountain excursion, etc).Questions/confirmations that I have are:Is there any reason why my travel partner and I would want separate 'user' accounts?Our Swiss Half Fare Cards and all tickets will show in the‘Tickets & SwissPass’ tile on my 'user' account? Depending on if a ticket is refundable and I decide to cancel it, can I do this via the SBB mobile app or being signed onto the sbb.ch site? And will the refund go back to my credit payment method (credit card)? Any exchanges can also be done this way via the app or sbb.ch site?In the instructions on the web site referenced above, it says to store manually in my account settings our Swiss Half Fare Cards as Half-Fare travelcards (1/2) , which is for Swiss citizens. I assume it does not matter since the half fare policy is the same in both cases?Thanks for your help in confirming my understanding of these items.

Link opens in new window.

Author role: Moderator

Published: vor 4 Wochen

0 Likes

Hello @cfromeLink opens in new window.

Thank you for your message.

The SwissPass login can be created for both persons, for example if both travelers want to buy with their own means of payment. If this is not the case, only one account can be created and then a second person can be stored with the travelers. The discount must then be saved manually for both persons because the offers of Swiss Travel Pass are not subscriptions and therefore do not display it automatically. For a login for 2 persons, I recommend to print the Swiss Half Fare cards from Swiss Travel Pass. However, the individual tickets can be shown via the mobile app. To get a better and detailed advice, I recommend you to call the Contact Center at 0041 848 44 66 88 or in a SBB counter to ask about further questions.

Our community page is not an explicit advice page. The purpose of the site is for travelers to exchange information with each other.

I wish you a good day.

Kind regards,
FatimaH

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Author role: Neuer Autor

Published: vor einem Monat

0 Likes

Swiss Pass card

Hi Everyone,I'm planning to visit Zermatt with my family in July,2023. Our flight will arrive to Basel Airport and we are planning to buy an 8 days Swiss Travel Pass. I would have two questions about it:
1) Can I just simply get on any of the trains from Basel to Zermatt or do I need to buy any additional ticket (for 2nd class)?
2) I would like to go to Matterhorn Glacier Paradise using my Swiss Travel Pass. On Order your individual tickets to the Matterhorn Glacier Paradise (matterhornparadise.ch)Link opens in new window. website I can see the below notification:
"Please note that discounted tickets are exclusively available with a valid SBB half-fare/GA travelcard and must be charged onto the SwissPass card. Please carry the SwissPass card with you (mobile SwissPass is not possible)."
Based on that, should I request a SwissPass card in physical format? If so, how can I do that?

Could you please advise on the above?

Many thanks in advance for your help! Best regards,Mátyás

Link opens in new window.

Author role: Reisende/r (Bronze)

Published: vor einem Monat

1 Likes

Hello @Matyas1Link opens in new window. ,With your Swiss Travel Pass you can travel from Basel to Zermatt with any train you would like to use. (You can refer to this PDF GA area 2023Link opens in new window. , Red line represent trains, yellow ones for buses, black one for funicular, cable cars, and blue ones for boats. You can use all the services if the Lines are not dotted, dotted lines means this route is not covered, you may have a discount in this case)You will not be able to request for a SwissPass card, it is reserved for locals who purchased a GA subscription or half fare subscription, not for the passes or half fare cards intended for tourists.) From the Matterhorn funicular website, your Swiss travel pass will give you a 50% discount. (https://www.matterhornparadise.ch/en/Information/Tickets-prices/Single-and-return-tickets-all-year-Link opens in new window. , you can find it in the section for reduction)In short, you can prebook your ticket in voucher format and print it at home or save the paper and show the PDF at the gate.

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Service links

Help with your SwissPass.

Order a replacement SwissPass card.

How can I order a replacement SwissPass card online?

Other questions.

SwissPass card with a travelcard.

SwissPass card without a travelcard.

Questions about the new SwissPass card.

Questions from the Community.

Is my childs kantonal GA also a Halbtax card?

Using a SwissPass login account to manage travel transactions as a tourist.

Swiss Pass card

Helpful?

Want to get in touch with us?

SwissPass chat.

SBB Contact Center.

SBB Community.

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My travelcards on the SwissPass

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Help with your SwissPass.

Order a replacement SwissPass card.

How can I order a replacement SwissPass card online?

Other questions.

What is the SwissPass card?

What products are available on the SwissPass?

How do I get my SwissPass card?

Why do I need to send in a new photo for my SwissPass card?

I’ve forgotten to bring my SwissPass card – what should I do now?

What partner services are available on the SwissPass?

What is SwissPass Mobile and what do I need to be aware of?

Do I have to be online throughout the journey to show SwissPass Mobile?

Do I always have to have the SwissPass card with me – even if I’ve activated SwissPass Mobile – or is ID enough?

How is data protection safeguarded?

Where can I find my SwissPass customer account?

What information can I find in my SwissPass customer account?

Questions about the new SwissPass card.

How do I get my new SwissPass card?

What is new about the SwissPass card?

What happens with partner services stored on my card when I switch to the new card?

Questions from the Community.

Is my childs kantonal GA also a Halbtax card?

Using a SwissPass login account to manage travel transactions as a tourist.

Swiss Pass card

Helpful?

Want to get in touch with us?

SwissPass chat.

SBB Contact Center.

SBB Community.

Similar topics.

My travelcards on the SwissPass

Find the right public transport travelcard

Change name / address