National passenger rights.

For delays of 60 minutes or more, you will receive a partial refund of the cost of your ticket or travelcard. Simply fill in the claim form linked below.

How much compensation am I entitled to?

Single tickets.

  • For a delay of 60 minutes or more, you will receive 25% of the ticket price in compensation.
  • For a delay of 120 minutes or more, you will receive 50% of the ticket price in compensation.
  • Compensation amounts of under CHF 5 are not paid out.

Travelcards.

For a delay of 60 minutes or more, you will receive the pro rata daily value of your travelcard or at least CHF 5 in compensation.

Claim form.

If you are entitled to compensation, please complete the claim form online. Please note: you cannot receive compensation from SBB Travel Centres.

Link to claim formLink opens in new window.
Link to accessible claim formLink opens in new window.

More information about your national passenger rights.

Replacements for Internet Explorer 11.

Microsoft is gradually discontinuing its support for Internet Explorer 11 (more info on microsoft.comLink opens in new window.). If you continue to use Internet Explorer to access SBB.ch, you may experience functional limitations and display problems in the future. For this reason, we recommend using a more modern browser (e.g. Mozilla FirefoxLink opens in new window.Google ChromeLink opens in new window.Microsoft EdgeLink opens in new window.).

We are aware that switching to a new browser may take some getting used to and cause some uncertainties. A more modern browser will allow you to benefit from faster and more secure internet access in future. We are committed to continuing our work with the utmost enthusiasm in the future to guarantee you accessible and inclusive access to SBB.ch.