National passenger rights.

For delays of 60 minutes or more, you will receive a partial refund of the cost of your ticket or travelcard. Simply fill in the claim form linked below.

How much compensation am I entitled to?

Single tickets.

  • For a delay of 60 minutes or more, you will receive 25% of the ticket price in compensation.
  • For a delay of 120 minutes or more, you will receive 50% of the ticket price in compensation.
  • Compensation amounts of under CHF 5 are not paid out.

Travelcards.

For a delay of 60 minutes or more, you will receive the pro rata daily value of your travelcard or at least CHF 5 in compensation.

Claim form.

If you are entitled to compensation, please complete the claim form online. Please note: you cannot receive compensation from SBB Travel Centres.

Link to claim formLink opens in new window.
Link to accessible claim formLink opens in new window.

More information about your national passenger rights.