Yes. National saver products (supersaver tickets, Saver Day Pass, Supersaver Class Upgrade), which you purchase while logged in to the SBB Mobile or SBB Preview app or on SBB.ch can be refunded/exchanged free of charge within 30 minutes of the time of purchase.
Once those 30 minutes have elapsed, national saver products can be refunded only in the following exceptional cases. A fee of CHF 10 is retained in each case.
- The purchase of duplicate tickets (where travel date, route and passenger – full name and date of birth – are identical).
- Ticket purchased for the wrong customer group (Day Pass without the Half Fare Travelcard or ‘full fare’ instead of ‘discounted’). Tickets can only be refunded if customers can show that they subsequently purchased the correct ticket afterwards (travel date, connection and passenger – first name, last name and date of birth – must be identical).
- Proven inability to travel (illness, accident or death) confirmed by a doctor’s note.
- Subsequent purchase of personal travelcards for at least 12 months (as per Tariff 600.9, paragraph 16.0). The name on the ticket bought online must match the one on the travelcard and the same ticket can only be shown once.
For supersaver tickets, the following conditions apply in addition:
If you miss your booked connection or want to travel at another time, you can purchase a ticket for the same day at the standard fare and obtain a refund for the supersaver ticket after your journey. To be reimbursed, you must present both the original supersaver ticket and the original standard fare ticket. Only tickets with identical route and class can be refunded. A reduced surcharge of CHF 10 will be applied for refunds as per T600.9.