SBB Mobile.

You will find answers to the most frequently asked questions about SBB Mobile here.

SBB Mobile now comes with a new, innovative design. The new navigation bar is the core of the app and has six different areas (called ‘tabs’ from now on): ‘Plan’, ‘Trips’, ‘EasyRide’, ‘Tickets & Travelcards’, ‘Shop & Services’ and ‘Profile’. 

Timetable functions – the ‘Plan’ tab.

Buying tickets – the ‘Plan’ tab.

Promotional codes.

Your travel companion – the ‘Trips’ tab.

Automatic ticketing – the ‘EasyRide’ tab.

Validity, ticket inspection and refunds – the ‘Tickets and Travelcards’ tab.

Login, payment methods, travel companions and other settings – the ‘Profile’ tab.


Data security and authorisations.


Did we answer your question?

Want to get in touch with us?

  • Do you still have questions?

    Do you have a question about the SBB Mobile app? Fill in the online form and we’ll get back to you as soon as possible.

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  • SBB Contact Center.

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7, sometimes you may be required to wait)

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  • SBB Community.

    Take advantage of the SBB Community’s expert knowledge to help you answer your queries and concerns about SBB and rail travel.

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  • Ask via the chat.

    We can answer your questions on public transport via this chat.

    Our opening hours:
    Mon to Fri: 8am to 8pm
    Sat to Sun: 9am to 6pm