You will find answers here to the most frequently asked questions on EasyRide.
It’s quite simple: just start SBB Mobile or SBB Preview and check in (by swiping from left to right). You must complete the check-in with EasyRide before the departure of the means of transport.
As soon as you have arrived at your destination and alighted from the vehicle, you need to check out (by swiping from right to left). The app records your route and then works out the best ticket for you. The cost of this ticket will be charged automatically to your stored payment method.
EasyRide can be used on the entire GA route network in Switzerland, including boats, and the ZVV Nighttime Network (with surcharge).
You will need a valid SwissPass login with which you have logged in to the app.
You will need a functioning smartphone with a touchscreen and operating system Apple iOS 10.0 (or above) or Android 5.0 (or above).
Your smartphone must have a working SIM card that enables the transmission of data. We recommend using EasyRide on a smartphone contract with a data flat rate.
You will need a valid payment method. You can choose between monthly invoice, TWINT, Reka, a credit card or a PostFinance Card.
If the device has been jailbroken or rooted, EasyRide will not work.
When you check in, you have a few seconds to check out again straight away. If you never actually leave the first stop on a journey, you won’t be charged for a ticket either.
When you are checked in, EasyRide receives and sends approximately 1MB per hour.
Yes. EasyRide takes your saved Half Fare and regional Travelcards into account and applies them to any relevant journey in your travelcard area. Travelcards can be edited in the “EasyRide” tile in the menu. In the event of a ticket inspection, both the EasyRide ticket and the saved travelcard must be shown to the ticket inspection staff.
The following travelcards are not taken into account by EasyRide. Please purchase your zone upgrade separately in the app or at a point of sale:
9 o’clock travelpasses (ZVV)
9 o’clock travelcards (Passepartout and A-Welle)
Local network travelcards
GA Travelcards for dogs
Annual bike passes
Supersaver tickets must be purchased at least one hour before departure in accordance with the applicable fare provisions. With EasyRide you check in immediately before departure which means that supersaver tickets do not apply with EasyRide. For journeys planned well in advance, we recommend purchasing the supersaver ticket in the usual way via the app and combining or undertaking the final section on local services, where no supersaver tickets are currently available, with EasyRide.
The following offers are not (or not yet) available when using EasyRide. Please purchase these offers via the usual channels in the SBB Mobile or SBB Preview apps:
Class upgrade (to be added at a later date)
Supersaver tickets and Saver Day Passes (not available for tariff-related reasons, as they must be purchased at least one hour before departure)
9 o’clock travelcards (Passepartout and A-Welle) and 9 o’clock travelpasses (ZVV)
Tickets for fellow travellers (EasyRide can only be used by the main traveller logged in, as this user is the only one to have accepted the GTC)
No, as long as you have not deselected the relevant option in the EasyRide settings, the night supplement for the greater Zurich area (Zurich Transport Network, Aargau regional fare network, Ostwind fare network, Zug fare network, Schwyz fare network, Z-pass network or night trains from Zurich to Lucerne) will be included with the supplement-payable journey and taken into account in the price calculation.
You can change this setting in the EasyRide tile in the menu under “Night supplement”.
Please note: this night supplement is only valid when using EasyRide. When you purchase tickets via the usual channels such as SBB Mobile or SBB Preview, the night supplement will not be charged automatically and must still be purchased separately.
Yes, you can also use EasyRide for boat trips in the GA travelcard area of validity.
We will also be adding the following payment methods at a later date:
EasyRide needs your tracking data (GPS) in order to record your journey correctly and charge you the right price for the route you are travelling. If you close the app or leave it running in the background during your journey, the travel tracking function will only work if your tracking service is always activated.
EasyRide pinpoints your location each time you open the app to find your next station, when you are checked in during your journey and a few minutes after you check out so that it can calculate the right price based on your destination.
When you register for EasyRide, your SwissPass personal data and the stored payment data are saved. To determine your route, the app captures your location and activity data based on motion sensors during the journey.
The recording of your travel data starts when you check in to EasyRide and ends a few minutes after completion of the check-out process.
Your data will never be passed on to third parties and will be stored in accordance with Swiss data protection regulations.
Before the journey.
You need to start EasyRide and check in immediately before you start your journey and before you board the vehicle. Your mobile phone will transmit your log-in time and location to the system and display a confirmation that you have checked in successfully. As soon as you have checked in, you are entitled to travel by public transport in the GA travelcard area of validity.
To check in, start up EasyRide and check in by swiping from left to right on the start button on the display. Confirmation that you have checked in successfully will appear on your smartphone’s display. As soon as you have checked in successfully, you are entitled to travel by public transport in the GA travelcard area of validity. You must complete the check-in with EasyRide before the departure of the means of transport.
Please ensure that your smartphone receives mobile data and that location services and movement data are enabled.
It may be that your smartphone has connected to a public Wi-Fi network automatically and that you need to log in to use it (e.g. SBB-FREE, PostBus). The quickest way to get round this problem is to switch off Wi-Fi or to ignore/forget the Wi-Fi network in question.
For stops which are underground (e.g. Lucerne, Allmend/Messe), please check in beforehand, as localisation may not be strong enough underground.
The energy saving mode of some devices, such as Huawei, significantly impairs the reception of location data for successful recording of travel. Please switch this off when using EasyRide.
The location services of iPhones must be set to ‘always’ when using EasyRide, otherwise successful recording of travel cannot be ensured. You can activate this in your iPhone’s app settings.
The fitness and movement data must always be activated on iPhones when using EasyRide. They can be activated in your iPhone’s app settings.
You may have an active VPN (e.g. “My Data Manager”) which is blocking the use of EasyRide. Please activate the SBB apps for your VPN or deactivate your VPN.
If you can’t check in via EasyRide due to technical reasons, you need to buy a ticket in some other way, e.g. via the usual purchase process in the app or at a ticket machine.
During the journey.
If your smartphone isn’t working properly or is unable to transmit data during your journey for a reason that is within your control (e.g. it’s in flight mode, out of charge or is faulty, or location services have been turned off, etc.), this means that you are not meeting the conditions for using EasyRide and you are therefore not in possession of a valid ticket. If your smartphone doesn’t work properly on a temporary basis, the system will continue to run on the server in the background for a certain period of time.
If you change vehicle without this involving a major break in the journey, there’s no need to check out. The SBB apps will detect the change you have made and automatically work out the best ticket for you.
Yes, during the journey you can make as many changes as you like, whenever you like.
Yes, as long as you check out and then check back in again each time you make a change. Round trips without checking out and in are not permitted.
By opting to use EasyRide, you are responsible for ensuring that your smartphone has sufficient charge throughout the entire journey.
Your smartphone’s location services are used to help work out the route you have travelled, so these must always be switched on while the app is in use. If location services are turned off, the app will issue an error message and the ticket can no longer be displayed. This means that you are travelling without a valid ticket and you may be fined by a ticket inspector.
No, because this may prevent your journey from being recorded properly. We reserve the right to ban users if they are repeat offenders in this regard.
After the journey.
Once you have checked out, the “Calculated price” and the “Invoiced price” will be displayed directly in the overview of the journey made.
You can view a summary of the journeys you have made and the associated costs at any time via the “Past journeys” menu item (3 dots) in the EasyRide tile on SBB Mobile or SBB Preview.
These two prices are generally identical. However, if you make several journeys on the same day, you may benefit from a special price. Example: you use EasyRide three times in one day in the same zone. The zone ticket costs CHF 3 per journey while the Day Pass for the zone is CHF 6. Both the “Calculated price” and the “Invoiced price” would be CHF 6 for the first two tickets. For the third ticket, however, the “Calculated price” would be CHF 3 once again, but the “Invoiced price” would be CHF 0, since the price of the Day Pass would already have been reached.
EasyRide combines the single tickets charged for journeys into cheaper ticket combinations, insofar as this is possible in accordance with the tariff conditions applicable to the journey.
If you travel several times in one day, EasyRide uses an algorithm to optimise the calculation of your “day price” based on the routes travelled and the transfer stations used. This may result in price differences.
However, problems with trip recording due to check-in/check-out or missing or bad location data during or after the trip can lead to price differences with the normal Point-to-Point Ticket on SBB.ch and SBB Mobile.
With SBB Mobile and SBB.ch, you purchase a ticket prior to departure for a predefined route with relevant ‘via’ and transfer stations; these fares are fixed.
Please note that when you purchase tickets from SBB.ch or SBB Mobile, you have access to supersaver tickets and Saver Day Passes that are not offered in EasyRide.
Open the app and select the relevant journey in the “EasyRide” tile. Then select “Report problem with journey” and fill in the form. Customer service will check your journey and contact you directly.
Report the relevant journey directly via the “EasyRide” tile by using the “Report problem with journey” link and let customer service know what’s happened. There is no entitlement to credit if you forget to check out.
The check-out warning uses the movement sensors in modern smartphones to help you to remember to check out after you have completed your journey. As soon as you are no longer standing or sitting in the vehicle and are walking instead, the app will detect by your movements that you are most likely no longer in the vehicle and it will remind you to check out. For this purpose, you have to activate movement and fitness data on your device and authorise notifications. Please note that we are unfortunately unable to guarantee that the check-out warning will work properly. It is intended as a service to help you remember to check out. We are currently working to improve the reliability of the warning, but it is always your responsibility to make sure that you check out at the right time.
As soon as you have completed your journey and alighted from the means of transport, you need to check out by swiping from right to left. Once you have done this, the app will immediately calculate the route you have travelled and the price of the journey.
Close the app completely. Then reopen the app and check out. If that doesn’t work either, turn on flight mode for at least five minutes. You will then be checked out automatically from the location you were in when you turned on flight mode.
Alternatively, we recommend deleting the cache or data of the SBB App. To do so, go to the Smartphone settings under ‘Apps’, ‘SBB Mobile’, ‘Storage’ and then ‘Clear cache’.
Open the “EasyRide” tile in the app and select the “Past journeys” menu item. There you will find a list of your previous journeys. Please note: if you re-register, your previous journeys will no longer be shown.
So that we can charge you the cheapest price for all of the journeys you have made over the course of a day, we don’t take payment from your payment method until public transport has shut down for the day, i.e. at night. If, for example, you have made five individual journeys over the course of one day and a Day Pass would have worked out cheaper for you, we will only charge you the price of a Day Pass.
A final statement showing all the journeys completed, tickets issued and debits will be sent to the e-mail account registered in your SwissPass login at the latest two days after the journey. Please also check your spam folder.
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