If you decide to purchase a GA travelcard, you will receive a pro rata refund for travelcards that you no longer require, such as a Half-Fare, regional, point-to-point or Track 7 travelcard. Take your original SwissPass as well as your existing travelcard to a staffed public transport point of sale and you will be given a credit note.

Your 2nd class GA travelcard entitles you to travel in 1st class for a reduced charge. Class upgrades are available for individual journeys, 1 day or 1 month. You can permanently upgrade your 2nd class GA travelcard to 1st class at any time during its period of validity.

How it works:

• Go to a ticket counter with your SwissPass and tell us the period of time for which you wish to deposit (start and end).
• For each deposit you pay a direct charge of CHF 10.
• You receive a deposit receipt as proof of the deposit.
• You must not hand in your SwissPass; the GA travelcard will be automatically blocked and released again for travel on the date you require.
• Your account will be credited for the days it is deposited. The credit will be deducted from the amount of your next GA travelcard invoice. The credit will be paid out in the case of a cancellation.
• The credit for the deposit will be calculated as follows: GA travelcard purchase price divided by 365 days times the number of days deposited.

Is your ticket counter closed?

We will also continue to accept your deposit by telephone via the Rail Service Helpdesk: 0900 300 300 (CHF 1.19/min). The fee will be charged direct to your credit card. You can also notify us of your deposit in advance.

Important:

• It is not possible to effect retrospective deposits.
• The Familia GA travelcard for children and the Familia GA travelcard for young adults can not be deposited.
  
• For cross-border offers originating in Switzerland, you must show your original SwissPass or temporary travelcard in order to obtain your reduction.
• You will continue to receive invoices during the deposit period.

If your GA travelcard is lost or damaged, simply present valid proof of your identity at the nearest ticket office and we will replace it with a new card for a fee of CHF 30.

If you have left your GA travelcard on the SwissPass at your home or office, you can obtain a temporary card that is valid for 2 days from any rail counter against proof of identity and a fee of CHF 5.

If you have left your GA travelcard on the SwissPass at your home or office, you can obtain a temporary card that is valid for 2 days from any rail counter against proof of identity and a fee of CHF 5.

You can cancel your GA travelcard with monthly payment 4 months after the first day of validity at the earliest, by adhering to the cancellation term of a month at the end of the next month of subscription. This can be carried out simply with just a few clicks at swisspass.ch. We will of course also continue to accept your cancellation at the usual public transport points of sale as well as by telephone with the GA Travelcard Helpdesk.

Important: if your GA travelcard is a basic GA travelcard (GA travelcard for adults, GA travelcard for young adults, GA travelcard for students 25–30 years, GA travelcard for senior citizens or GA travelcard for disabled persons), the associated GA travelcard will also be cancelled after the basic GA travelcard has expired.

If you no longer require your GA travelcard with annual payment, you can cancel it 4 months after the first day of validity by adhering to the cancellation term of a month at the end of the next subscription month. This can be carried out simply with just a few clicks at swisspass.ch. We will of course also continue to accept your cancellation at the usual public transport points of sale as well as by telephone with the GA Travelcard Helpdesk.

The calculation is made per month used and not per day used. In the first year of the travelcard, for each month used the amount of a month of the GA travelcard with monthly payment will be deducted from the price paid. From the second year of the travelcard, the months used will be settled pro rata. A processing fee will also be charged. If your GA travelcard is a basic GA travelcard (GA travelcard for adults, GA travelcard for young adults, GA travelcard for students 25–30 years, GA travelcard for senior citizens or GA travelcard for disabled persons), the associated GA travelcard will also be cancelled after the basic GA travelcard has expired.

Example for a refund in the 1st year of the travelcard:

GA travelcard with annual payment valid from 15.12.2016 for CHF 3860.

GA travelcard will be cancelled on: 14.5.2017 (minimum contract duration up to 14.4.2017)

Usage period: GA travelcard required for 5 months, GA monthly price, = CHF 340

Amount of refund: 5 * CHF 340 = CHF 1700

This will be deducted from the annual price, CHF 3860 – CHF 1700 = CHF 2160

Deductible rate: – CHF 20

Amount of refund: CHF 2140

Example for a refund from the 2nd year of the travelcard:

GA annual payment valid from 15.12.2016 for CHF 3860 per travelcard year.

GA cancelled on: 14.5.2017 (second year of the travelcard)

Period used: GA, 5 months used in the 2nd year of the travelcard

Amount of refund: 151 days used = 214 days not used (365–151) * CHF 3860 / 365 = CHF 2263

Deductible: – CHF 20

Amount of refund: CHF 2243