If you choose a GA travelcard, you will receive a pro-rata refund for travelcards that you no longer need, such as the Half Fare, regional, point-to-point or modular travelcard or Track 7. Take your SwissPass on which reference is made to your current travelcard to a staffed public transport point of sale and you will receive a credit.

Travel in 1st class at a reduced price, with your 2nd class GA travelcard and a class upgrade. Class upgrades are available for individual routes, for a day or a month. You can upgrade your 2nd class GA travelcard to a 1st class GA travelcard at any time.

How it works:

• Take your SwissPass to a ticket counter and tell us how long you wish to deposit it for.
  
• You don’t pay a fee for the deposit. 
  
• You will be issued with a receipt for the deposit.
  
• You don’t have to surrender your SwissPass; the GA travelcard will be automatically blocked and then reactivated on your desired date.
  
• A credit is made to your debtor account for the days for which your travelcard is deposited. The credit will be made against your next travelcard invoice. If you cancel the travelcard, the credit will be paid out to you.
  
• We calculate the credit as follows: GA travelcard purchase price over 365 days multiplied by the number of deposited days.

Is your ticket counter closed?

You can also arrange to deposit your card by telephoning the GA Travelcard Helpdesk on 0848 44 66 88 (CHF 0.08/min.). You can also give advance notice of your wish to deposit your travelcard.

Important:

• The Familia GA travelcard for children and the Familia GA travelcard for young adults cannot be deposited.
  
• For cross-border offers from Switzerland, show your SwissPass or your temporary travelcard, in order to take advantage of the reduction.
• You will continue to receive an invoice for the next payment interval, including while the travelcard is deposited.

If you lose your SwissPass or it gets damaged, you can get a new card at a serviced sales point. The new card costs 30 francs. Please bring official ID with you to the counter and you will receive a temporary SwissPass to use until your new SwissPass arrives. We will post your new card to you a few days later.

If you have left your GA travelcard on your SwissPass at home or at work, we can issue you with a temporary card that is valid for two days for a fee of CHF 5.00 at any ticket counter, on presentation of an official ID.

You can cancel your GA travelcard no earlier than four months after its first day of validity, giving notice of one travelcard month to the end of each travelcard month. This can be done with just a few clicks at swisspass.chLink opens in new window.. We can still cancel your travelcard at the usual points of sale or by phone at the GA Travelcard Helpdesk.

Important: If your GA travelcard is a basic GA travelcard (GA travelcard for adults, GA travelcard for young adults, young adults GA travelcard for students aged 25-30 years, GA travelcard for senior citizens or GA travelcard for disabled persons), the linked GA travelcards will also be cancelled when the basic GA travelcard expires.

If you no longer need your GA travelcard with annual payment, you can cancel it no earlier than four months after its first day of validity, giving notice of one travelcard month to the end of each travelcard month. This can be done with just a few clicks at swisspass.chLink opens in new window. (to the end of the travelcard year only). We can still cancel your travelcard at the usual points of sale or by phone at the GA Travelcard Helpdesk.

The refund is calculated for each month of use, not each day of use. For each month used, 9% of the purchase price will be deducated from the price paid on your monthly invoice. We will also charge you an administration fee. If your GA travelcard is a basic GA travelcard (GA travelcard for adults, GA travelcard for young adults, young adults GA travelcard for students aged 25-30 years, GA travelcard for senior citizens or GA travelcard for disabled persons), the linked GA travelcards will also be cancelled when the basic GA travelcard expires.

Example:

GA adult, 2nd class, price with annual payment: 3860 francs.

Example 1: Refund after eight months:
3860 francs less 8 x 9 % (2779,20 francs) 
./. administration fee CHF 20.–
Refund amount = CHF 1060.–

Example 2: Refund after 2 years and six months:
3860 francs less 6*9% (2084.40 francs) 
./. administration fee CHF 20.–
Refund amount = CHF 1755.–