Help with the SBB shop.

Did you know that you can order travel items and gifts, Mondaine clocks and watches, foreign currency, door-to-door luggage, travel insurance and more from the SBB shop? We answer your questions here.

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Questions from the Community.

  • Point to Point Ticket not available to buy - Supersaver only ?

    Hi,
    I am looking to buy single tickets from Geneva Airport to Bern, and Bern to Zurich Airport for 12 and 14 November. Because of potential delays etc at the airport, I want the flexibility of a Point to Point ticket. When trying to book online, I can choose a Point to Point ticket from the ticket options, but once I go to checkout, the option disappears and I can only choose between Supersaver or City Pass tickets.
    Does anyone knows why?
    Thanks

  • saver day pass

    Hello, thank you in advance for your help. In November, 2025, I am planning to take the Golden Pass Express from Interlaken to Montreux – Lausanne —Paris. I have couple of questions please: Would I need to have a reservation for the 2nd class seats for the Interlaken-Montreux section? Do I purchase a saver day pass as my ticket or would I need to specify the connections? From Lausanne to Paris, can I purchase the tickets also on SBB or need to purchase through France website? With Saver Day Passes, do I purchase individual dates separately ( for example, Nov 17, Nov 18, Nov 19) for each person or can I purchase all three days on one transaction for two people? Lastly, I know saver day passes are nonrefundable and nonchargeable. In the event the train doesn’t run due to weather, will I be able to get refund? Thank you so much!!

  • Unable to buy tickets for Tirano -> Lugano bus

    Hello, I am trying to buy tickets for the Tirano, Stazione to Lugano, Stazione bus on the 14th of August. However, when I select my seats as proceed, I get this error: Unfortunately your connection is no longer bookable. Please search for a new connection to complete a booking. Any suggestions?

Want to get in touch with us?

  • Do you still have questions?

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  • SBB online shop.

    Tel. +41 51 225 78 94
    Monday to Friday:
    7am to 6pm
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  • SBB Community.

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    Go to the SBB Community
  • SBB Contact Center.

    Tel. 0848 44 66 88
    (CHF 0.08/min.)
    (available 24/7)

    From abroad: +41 848 44 66 88

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