You will find answers here to the most frequently asked questions on EasyRide.
It’s quite simple: just start SBB Mobile or SBB Preview and check in (by swiping from left to right). You must complete the check-in with EasyRide before the departure of the means of transport.
As soon as you have arrived at your destination and alighted from the vehicle, you need to check out (by swiping from right to left). The app records your route and then works out the best ticket for you. The cost of this ticket will be charged automatically to your stored payment method.
EasyRide can be used on the entire GA route network in Switzerland, including boats.
EasyRide adds up all the journeys you make in one day until the end of service at 5am to find the best possible ticket.
This means the following maximum daily costs for journeys with EasyRide apply:
For journeys within the entire GA Travelcard area of validity in Switzerland.
With a Half Fare Travelcard: Day Pass for the Half Fare Travelcard for CHF 75 for journeys in 2nd class and CHF 127 for journeys in 1st class.
Without a Half Fare Travelcard: no upper limit, you will be charged the full price for the tickets.
For journeys within a fare network.
Cost of a day pass for the relevant fare network, taking into account the zones and class of travel in which you travelled, and any travelcards present in the SBB Mobile app.
EasyRide will not take into account Saver Day Passes, seasonal special offer Day Passes or regional special offer day passes.
Please buy these tickets via the usual channels: in the SBB Mobile app, online at SBB.ch or in-person at the relevant points of sale.
You will need a valid SwissPass login with which you have logged in to the app.
You will need a functioning smartphone with a touchscreen and operating system Apple iOS 11.1 (or above) or Android 5.0 (or above).
Your smartphone must have a working SIM card that enables the transmission of data. We recommend using EasyRide on a smartphone contract with a data flat rate.
You will need a valid payment method. You can choose between monthly invoice, TWINT, Reka, a credit card or a PostFinance Card.
If the device has been jailbroken or rooted, EasyRide will not work.
EasyRide is based on the technology of our partner, Fairtiq. The straightforward operation, journey recording and price calculation is identical to that of Fairtiq.
Common features of all solutions are:
Valid on the entire GA Travelcard network map in Switzerland.
All three solutions determine the price of the journey according to the applicable fare regulations for automatic ticketing.
Advantages of EasyRide compared with the other solutions:
Thanks to the SwissPass login, your travelcards on the SwissPass are included for journeys with EasyRide and the zone upgrade is determined automatically. See below for details of restrictions.
EasyRide is the only solution on the market that allows you to pay for your journeys by monthly invoice.
With EasyRide you can store up to 5 different payment methods: Choose from monthly invoicing, Visa, MasterCard, American Express, PostFinance Card, TWINT and Reka.
The Fairtiq app is a purely ticketing app. As EasyRide is integrated into the SBB Mobile app, you benefit from an all-inclusive public transport service:
Easy operability for timetable queries with the touch timetable.
Real-time timetable information with change assistance and information about delays.
Purchase of Point-to-Point tickets from A to B.
Purchase of supersaver tickets and Saver Day Passes.
Purchase of tickets for travelling companions or for bicycles and dogs.
Display of the digital SwissPass in the app itself.
SBB Mobile is the perfect companion for journeys by public transport in Switzerland. For example, you can buy a supersaver ticket when you are planning journeys in advance, or you can check in with EasyRide for spontaneous trips by public transport then just get on and go – and you have all relevant timetable information to hand at all times. All in one app!
When you check in, you have a few seconds to check out again straight away. If you never actually leave the first stop on a journey, you won’t be charged for a ticket either.
When you are checked in, EasyRide receives and sends approximately 1MB per hour.
Yes, passengers under 16 years old can use EasyRide and automatically travel at the discounted price.
Yes. EasyRide takes your saved Half Fare and regional Travelcards into account and applies them to any relevant journey in your travelcard area. Travelcards can be edited in the “EasyRide” tile in the menu. In the event of a ticket inspection, both the EasyRide ticket and the saved travelcard must be shown to the ticket inspection staff.
The following travelcards are NOT taken into account by EasyRide. Please purchase your zone upgrade separately in the app or at a point of sale:
Local network travelcards
Léman Pass travelcards
Annual bike passes
Supersaver tickets must be purchased at least one hour before departure in accordance with the applicable fare provisions. With EasyRide you check in immediately before departure which means that supersaver tickets do not apply with EasyRide. For journeys planned well in advance, we recommend purchasing the supersaver ticket in the usual way via the app and combining or undertaking the final section on local services, where no supersaver tickets are currently available, with EasyRide.
If you have an SBB Business customers agreement which is linked to your private SwissPass login on SBB Mobile, EasyRide cannot be used for business travel at present. Please buy tickets in the usual way via the app.
If you use EasyRide without an SBB Business customers agreement with your business payment card, the receipt will be sent to your billing address.
Please note: EasyRide charges all journeys to the last payment method used, on the day. It is not possible to switch between private and business payment cards for different journeys on the same day.
No. At present, EasyRide can only be used for the main user who is logged in, in accordance with the general terms of business. It is not possible to enter other passengers, dogs or bicycles. Please buy tickets for your companions in the usual way via the app.
The following offers are not (or not yet) available when using EasyRide. Please purchase these offers via the usual channels in the SBB Mobile or SBB Preview apps:
Class upgrade (to be added at a later date)
Supersaver tickets and Saver Day Passes (not available for tariff-related reasons, as they must be purchased at least one hour before departure)
9 o’clock travelcards (Passepartout and A-Welle) and 9 o’clock travelpasses (ZVV) (Check-in with EasyRide only possible once the travelcard is valid)
Special fares and regional offers (e.g. Mt. Rigi Railways day tickets or other regional day passes that aren’t purchased through SBB)
Tickets for fellow travellers (EasyRide can only be used by the main traveller logged in, as this user is the only one to have accepted the GTC)
Yes, you can also use EasyRide for boat trips in the GA travelcard area of validity.
We will also be adding the following payment methods at a later date:
Apple Pay cannot be used because EasyRide journeys are charged at the end of the day.
EasyRide needs your tracking data (GPS) in order to record your journey correctly and charge you the right price for the route you are travelling. If you close the app or leave it running in the background during your journey, the travel tracking function will only work if your tracking service is always activated.
EasyRide pinpoints your location:
each time you open the app to find your nearest station. For a smooth check-in at the start of your journey.
when you are checked in during your journey in order to record the route you’re travelling.
a few minutes after you check out so that it can calculate the right price based on your destination.
Please make sure that your location services are set up as followed in your smartphone settings:
For iPhones: set the permission to “Always”.
For Android smartphones with Android 10.0 or later: set the permission to “Allow only while using the app”.
For older Android smartphones with earlier Android versions than 10.0: set the permission to “All the time”.
To record your journey correctly, SBB Mobile needs access to your location data. The latest Android updates contain various mechanisms that prevent SBB Mobile from obtaining location data. Therefore, recording and completion may not be possible for some trips.
To locate you correctly, your phone also uses Wi-Fi and Bluetooth technology. It is therefore a good idea to keep these technologies activated during your trip (you do not need to be connected to a WLAN network).
Have you had a GPS problem? Please complete the following steps before your next trip with EasyRide:
Make sure that SBB Mobile is allowed to use your location. To do so, your smartphone settings should be as follows: Settings > Apps > SBB Mobile > Permissions > Location. Make sure that you have allowed SBB Mobile to use GPS in the background.
Deactivate the battery saving mode. This is how it's done on your device:
HTC: Settings > Battery/Power > Battery optimisation > Not optimised > All apps > SBB Mobile > Not optimised.
In the battery manager under ‘Power plan’, activate ‘Performance’ and add SBB Mobile to the ‘Protected apps’.
Settings > Search for ‘Battery optimization’ > Open the drop-down menu > Select ‘All apps’ in the list > Click on ‘SBB Mobile’ > Change the status to ‘Don’t allow’.LG: Settings > Battery & power saver > Battery usage > Ignore optimizer > Enable for SBB Mobile.
Motorola: Settings > Battery > Battery optimization > Not optimized > All apps > SBB Mobile > Not optimized.
OnePlus: Settings > Battery > Battery optimization > Not optimized > All apps > SBB Mobile > Not optimized.
Samsung: Settings > Apps > Special access > Optimize battery usage > All apps > Deactivate function for SBB Mobile.
Sony: Settings > Battery > Battery power-saving/exception for power-saving function > Apps > SBB Mobile.
Xiaomi (MIUI OS): Settings > Battery & performance > Select apps > SBB Mobile or Settings > Passwords & security > Location > make sure that "High accuracy" is selected in the Location mode and that "Location access" is enabled.
Make sure your location settings are set to "High accuracy". You can do this as follows: Settings > Additional settings > Privacy > Location > Set to High accuracy or Settings > Connections > Location > Set to High accuracy.
Do an "AGPS Reset": Install the GPS Status & Toolbox app, then go to Menu > Tools > Manage A-GPS Status > Reset in this app.
Please note that if you abort SBB Mobile and EasyRide (when the app is closed in the Task Manager or by swiping it in the list of running apps) immediately after your journey is completed, this can affect the fare paid if SBB Mobile did not have enough time to locate you correctly.
When you register for EasyRide, your SwissPass personal data and the stored payment data are saved. To determine your route, the app captures your location and activity data based on motion sensors during the journey.
The recording of your travel data starts when you check in to EasyRide and ends a few minutes after completion of the check-out process.
Your data will never be passed on to third parties and will be stored in accordance with Swiss data protection regulations.
Before the journey.
You need to start EasyRide and check in immediately before you start your journey and before you board the vehicle. Your mobile phone will transmit your log-in time and location to the system and display a confirmation that you have checked in successfully. As soon as you have checked in, you are entitled to travel by public transport in the GA travelcard area of validity.
To check in, start up EasyRide and check in by swiping from left to right on the start button on the display. If check-in is successful, an EasyRide ticket will be issued, providing confirmation on your smartphone display.
Please note that check-in was not successful if your EasyRide ticket (ticket barcode) does not appear in the app after check-in. If this happens, you do not have a valid ticket for your journey on public transport.
As soon as you have checked in successfully, you can use your EasyRide ticket on public transport in the area of validity of the GA Travelcard. You must complete the check-in with EasyRide before the departure of the means of transport.
Please ensure that your smartphone receives mobile data and that location services and movement data are enabled.
It may be that your smartphone has connected to a public Wi-Fi network automatically and that you need to log in to use it (e.g. SBB-FREE, PostBus). The quickest way to get round this problem is to switch off Wi-Fi or to ignore/forget the Wi-Fi network in question.
For stops which are underground (e.g. Lucerne, Allmend/Messe), please check in beforehand, as localisation may not be strong enough underground.
The energy saving mode of some devices, such as Huawei, significantly impairs the reception of location data for successful recording of travel. Please switch this off when using EasyRide.
The location services of iPhones must be set to ‘always’ when using EasyRide, otherwise successful recording of travel cannot be ensured. You can activate this in your iPhone’s app settings.
The fitness and movement data must always be activated on iPhones when using EasyRide. They can be activated in your iPhone’s app settings. Please note that you must enable ‘Physical activity’ for SBB Mobile in the permissions.
You may have an active VPN (e.g. “My Data Manager”) which is blocking the use of EasyRide. Please activate the SBB apps for your VPN or deactivate your VPN.
If you can’t check in via EasyRide due to technical reasons, you need to buy a ticket in some other way, e.g. via the usual purchase process in the app or at a ticket machine.
During the journey.
If your smartphone isn’t working properly or is unable to transmit data during your journey for a reason that is within your control (e.g. it’s in flight mode, out of charge or is faulty, or location services have been turned off, etc.), this means that you are not meeting the conditions for using EasyRide and you are therefore not in possession of a valid ticket. If your smartphone doesn’t work properly on a temporary basis, the system will continue to run on the server in the background for a certain period of time.
If you change vehicle without this involving a major break in the journey, there’s no need to check out. The SBB apps will detect the change you have made and automatically work out the best ticket for you.
Yes, during the journey you can make as many changes as you like, whenever you like.
Yes, as long as you check out and then check back in again each time you make a change. Round trips without checking out and in are not permitted.
By opting to use EasyRide, you are responsible for ensuring that your smartphone has sufficient charge throughout the entire journey.
Your smartphone’s location services are used to help work out the route you have travelled, so these must always be switched on while the app is in use. If location services are turned off, the app will issue an error message and the ticket can no longer be displayed. This means that you are travelling without a valid ticket and you may be fined by a ticket inspector.
No, because this may prevent your journey from being recorded properly. We reserve the right to ban users if they are repeat offenders in this regard.
The check-out warning uses the movement sensors in modern smartphones to help you to remember to check out after you have completed your journey. As soon as you are no longer standing or sitting in the vehicle and are walking instead, the app will detect by your movements that you are most likely no longer in the vehicle and it will remind you to check out. For this purpose, you have to activate movement and fitness data on your device and authorise notifications. Please note that we are unfortunately unable to guarantee that the check-out warning will work properly. It is intended as a service to help you remember to check out. We are currently working to improve the reliability of the warning, but it is always your responsibility to make sure that you check out at the right time.
Important: Google Pixel, Huawei and Xiaomi smartphones in some cases have an energy saving mode which deactivates the location services required to track your journey. Check your device settings to make sure the SBB Mobile app is a protected app.
For example, Huawei Mate 9: System Settings > Power Saving > Protected App > turn the service on for SBB Mobile.
As soon as you have completed your journey and alighted from the means of transport, you need to check out by swiping from right to left. Once you have done this, the app will immediately calculate the route you have travelled and the price of the journey.
Close the app completely. Then reopen the app and check out. If that doesn’t work either, turn on flight mode for at least five minutes. You will then be checked out automatically from the location you were in when you turned on flight mode.
Alternatively, we recommend deleting the cache or data of the SBB App. To do so, go to the Smartphone settings under ‘Apps’, ‘SBB Mobile’, ‘Storage’ and then ‘Clear cache’.
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