You can give back the item within 14 days of receipt as long as it has not been used and remains in the original packaging.
You do not have the right to return gift cards, vouchers, SIM cards, eSIMs, foreign currency, insurance and food.
Should you only wish to return Mondaine watches and clocks, you can return the product to the following address in the original packaging:
3000 Bern 65
If you wish to return other items, you can send them to the following address:
c/o Markus Flühmann AG
SBB-Shop – Lager
For a full refund of the purchase price to be granted, the article must be unopened and in the original undamaged packaging. If the article has been opened or used, or if the item or the packaging arrives damaged, there will be a deduction from the purchase price (at least 10% or minimum deduction of CHF 10).