You can find the SBB online shop via the following link:

In the SBB shop, you can buy and order the following items and services:

• Foreign currencies at the Currency exchangeLink opens in new window.
• Door-to-door luggage Link opens in new window. 
• Travel supplies and accessoriesLink opens in new window.
• Products from the SBB collectionLink opens in new window.
• SBB station clocks and watches from MondaineLink opens in new window.
• Home & lifestyleLink opens in new window.
• Vouchers and gift cardsLink opens in new window.
• Public transport letter of coverLink opens in new window.
• Annual travel insuranceLink opens in new window.

Yes, you can also make a purchase as a guest without a login.

Yes, you can only sign in using a SwissPass login. Your address is taken from the SwissPass data, meaning that you do not need to enter your delivery address again.

When you sign in with SwissPass, you can see your orders in your customer account (except for public transport tickets), your billing and delivery address and your saved payment methods.

Go to swisspass.chLink opens in new window., log in and select ‘Change address’. The address change also applies to the SBB Shop.

The availability of the products is shown with a traffic light code. Products that are immediately available are usually delivered within 2 to 5 working days after receipt of the order. If this is not possible, you will be notified accordingly. You cannot cancel your purchase because of extended delivery times.

• Every physical product from the SBB Shop will be sent via A Most or PostPac Priority. 
• Foreign currency is delivered by A Mail Plus. This means consignment tracking is possible.

Yes, you can list different delivery addresses and select them individually every time you order. When purchasing foreign currency online (SBB Change), you cannot use a delivery address which is different to your billing address for compliance reasons.

Your telephone number makes it easier for us to get in contact with you quickly in case we have questions about your order.

In the SBB Shop, the following payment methods are available: PostFinance Card, Mastercard, American Express, Visa, PayPal, Twint, payment by invoice (except for vouchers and services).

Please note that there are restrictions on payment methods for certain products, in particular currency exchange. 

Due to financial regulations, there are several payment methods that we cannot accept for purchasing foreign currency. 

No. Invoices are only available as payment methods if delivery and billing addresses are identical.

If you have selected ‘Invoice’ as your payment method, get in contact with our partner Byjuno directly. Please send your question to customer-care@byjuno.chLink opens in new window. or call 041 227 05 05.

You can redeem your promotional code in the relevant field in the shopping cart. Your discount will then be automatically deducted from the sum of the order. Please note that there are also promotional codes which are only valid for ticket purchases on SBB.ch or SBB Mobile.

From an order value of CHF 50, shipping is free of charge. Under CHF 50, the shipping cost is CHF 7.90.

No, we only deliver to addresses in Switzerland and the Principality of Liechtenstein.

All products shown are available for delivery and will normally be delivered in two to five working days from receipt of the order. If this is not possible, you will be notified accordingly.

If you ordered the item while logged in, you can follow the status of your order at any time under My Account and My Orders.

No, the Click & Collect option at a station is unfortunately not available at the moment.

You can give back the item within 14 days of receipt as long as it has not been used and remains in the original packaging. 

You do not have the right to return gift cards, vouchers, SIM cards, eSIMs, foreign currency, insurance and food.

Should you only wish to return Mondaine watches and clocks, you can return the product to the following address in the original packaging:

SBB Personenverkehr
Drittgeschäft
Trüsselstrasse 2
3000 Bern 65

If you wish to return other items, you can send them to the following address:

Pandinavia Logistikcenter 
c/o Markus Flühmann AG 
SBB-Shop – Lager 
Rigistrasse 20 
5634 Merenschwand 

For a full refund of the purchase price to be granted, the article must be unopened and in the original undamaged packaging. If the article has been opened or used, or if the item or the packaging arrives damaged, there will be a deduction from the purchase price (at least 10% or minimum deduction of CHF 10).

Normally, the shipping costs for the return are charged to the sender.

You need to check the item delivered thoroughly upon receipt. You must also document any objections in detail and attach a note when you send the item back. The same applies to deliveries of the wrong items or incomplete deliveries. SBB will deliver a fully functional replacement product in exchange or refund the purchase price upon return of the goods. 

Include a note in the package you send back, clearly stating your name, your order number, the reason for the return and the steps you would like to be taken.

If you are returning a Mondaine watch or clock, please send it to the following address:

SBB Personenverkehr
Drittgeschäft
Trüsselstrasse 2
3000 Bern 65

The following address should be used for all other items:

Pandinavia Logistikcenter 
c/o Markus Flühmann AG 
SBB-Shop – Lager 
Rigistrasse 20 
5634 Merenschwand

You can send the broken watch or clock with a description of the defect to the following address:

Remonta AG
Service Center Mondaine
Hunnenweg 4
4503 Solothurn

Tel. 058 666 86 68

repair.service@mondaine.chLink opens in new window.

If the repair is still within the warranty period, please be sure to include the warranty certificate. If the warranty period has expired, you will be charged the repair costs by Mondaine or Remonta.

No, unfortunately you cannot return articles bought online at the station.