Hello, I am writing about the stroller and priority space on your trains, based on what happened to me today and what happens regularly. On 26 June 2026, on the Lausanne to Zurich train departing at 10:17, I boarded with my young child and our stroller. The designated stroller and priority space was occupied by passengers with no pram and no small children. The signage is clearly there. They ignored it. I asked them directly to free the space. They still did not move. And no staff member was able to help, because the family and stroller carriage is at the far end of the train, so the controller reaches it last, sometimes not before my stop. This is the core problem. The space is already marked, but the marking is not respected and there is no check to enforce it. The passengers who most need this space are also the ones staff get to slowest. So even when I do everything right, board with a pram, point to the sign, ask politely, stand there with my child, nothing changes. I would like to ask CFF to make enforcement real. Have staff check the family and stroller carriage early in the journey rather than last, and when a family with a pram boards, ensure the marked space is actually freed. A short visit by the controller at the start of each trip, to the carriage that needs it most, would make a real difference. A sign that no one enforces is not protecting anyone. Thank you for looking into this. I would appreciate a reply. Kind regards,
D L