Help with Regional Travelcards.

This page will tell you what Regional Travelcards are available, how you buy them, whether you need a SwissPass, how you renew Regional Travelcards and much more besides.

Offer.

Purchases and renewals.

Payment.

Photo.

Documents.

Delivery.

Depositing and cancelling passes.

Further questions.

Other customers are asking these questions.

  • Swiss Travel Pass is equivalent of "Half Fare Travelcard" for mountain travel?

    Hello everyone, I have a Swiss Travel Pass and if I look at the SBB website for Kleine Scheidegg to Wengen, it shows that the fare is CHF 16 if I have a “Half Fare Travelcard”. I tried to buy the tickets on the SBB mobile phone app today and for travel cards, there is no Swiss Travel Pass", so I selected “Half Fare travelcard”. The ticket taker informed me that the Swiss Travel Pass wasn’t valid for a discount on that route, so I had to pay the difference, which is no problem. But I wanted to know if there was a more convenient way to buy future tickets like this and find out the fare ahead of time. The ticket person told me that the best way was probably to buy the ticket at the station, but I liked the convenience of buying the tickets online while I’m on my way to the station. Is there a way for me to figure out the fare ahead of time, and/or to buy the ticket with the correct fare on the SBB mobile phone app?

  • SBB mobile app - "Swiss Travel Pass" / "SwissPass

    Hello everyone, I will be travelling and visiting Switzerland for a week at the end of the month. Very excited. I land in Geneva and plan to visit Bern, Lucerne & Zurich, as well as possibly other places depending. I did some research and it seemed like getting a Swiss travel pass for the time I am visiting was the best/easiest option for me to cover any bus/train travel. I have pre-paid for my travel pass and also downloaded the SBB mobile app. My travel pass is showing up in the app and it all seems good to go, however there is one thing I am slightly confused on that I wanted to ask about to be safe. On the app, the “Tickets & Travelcards” tab that shows my Travel Pass also says something about a “SwissPass” and how my SwissPass account is not linked to my SwissPass card. Tapping to add a Swisspass card prompts me to enter a customer no. and some other details. As far as I can tell there is no customer no. on my travel pass or SBB account. My assumption is that this SwissPass is something seperate from the Travel Pass and I don’t need to worry about it, but I thought I should ask just to be safe if it is something I need to sort out? Many thanks,

  • Replacement of old travelcard

    Hello everyone,
    I have just realized that my travelcard is of the old type (before 2021 or so).
    How can I get this card replaced for free? The fee for replacing a lost card is 30 CHF, which makes totally no sense.
    Thank you

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