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• maxqc

  Published: 21.07.2026 19:29

  Swiss Family Card: accepted ID for a 14-year-old with a photo-less health card?

  Hello, We are a Canadian family from Quebec planning to travel with Swiss Travel Passes and a Swiss Family Card. Before posting, I searched the SBB Community and found these two helpful discussions: Linking Swiss Travel Pass tickets to a SwissPass profileLink opens in new window.: an original passport, official ID card or driving licence must be carried; copies and phone photos are not accepted. Swiss Travel Pass: valid ID when usingLink opens in new window.: confirms that an original UK photo driving licence is accepted. This answers the question for the adults: we can carry our original Quebec driving licences instead of our passports. However, we could not find an answer for our daughter. She turned 14 last week, but her current valid Quebec Health Insurance Card, issued by the RAMQLink opens in new window., was issued while she was under 14 and therefore has no photo. RAMQ explains that children under 14 are exempt from providing a photo and signatureLink opens in new window.. Her physical card indicates that it is valid without a photo. Would this original physical RAMQ card be accepted as official ID when she travels with the Swiss Family Card? If not, must she carry her original passport on every travel day, or would the Swiss Family Card together with an accompanying parent’s original ID be sufficient? We understand that a photo or photocopy of the passport is not accepted. We would simply prefer not to carry our passports every day because of the risk of loss or theft, while of course complying fully with the identification requirements. Thank you!

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  maxqc

  Published: 21.07.2026 20:36

  maxqcLink opens in new window. My question concerns the tariff term “valid identity card” In your case the only valid identity card accepted is a passport. In Europe people typically have both a national ID card, and a passport. And in they can use the national ID. But Anglosaxon common law countries typically do not have national ID cards. So you need to use your passport.

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• Koiyoucett12

  Published: 02.08.2025 23:36

  Timetable change due to construction work

  Dear all,
  I bought a supersaver ticket from Luzern to Zurich in October.
  Later I found the timetable changed due to construction work.
  I have to change train at Zug to get to Zurich.
  Do I need to buy a new ticket? Or I can take the train at Zug without paying extra fee?
  Thank you very much!

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  Koiyoucett12

  Published: 03.08.2025 18:32

  I really wanted to know what the tariff says here, and I found this: T600, nr, 15.2.6 Bei Verkehrsunterbrüchen, die im Voraus in den Fahrplänen publiziert sind, können die
  betroffenen Transportunternehmen von Beginn an die Ausgabe der Fahrausweise über
  einen Hilfsweg anordnen. In diesem Fall sind Billette, über den Hilfsweg auszugeben.
  Bereits gekaufte Billette über die unterbrochene Strecke werden zurückgenommen und
  neu über den Hilfsweg ausgegeben. This means that strictly speaking if you have a supersaver ticket, and the route it is subjected to a planned interruption that only gets published after the purchase you should request a new ticket, ad no extra charge, for the alternative route. Question is what you can then request: That the new ticket respects the original departure time as close as possible, or that it respects the original arrival time as close as possible…

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• Laummeura51

  Published: 03.03.2025 23:53

  Swiss Travel Pass refund

  I made a mistake with the travel passes.
  I have purchased a Swiss Travel Pass for 3 days. However I realize 3 or 4 Saver Day Passes are more appropriate for me. Is it possible to make the change? This would also allow me more flexibility on dates. I purchased the 3-day Swiss Travel Pass as a guest but I had also purchased cancellation insurance? Is there a way I can fix my mistake? Thanks

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  LionelR

  Published: 04.03.2025 04:32

  Hello Laummeura51Link opens in new window. Welcome to the SBB Community! You can request the cancellation of your passes. Each request will be charged with CHF 10 administrration fee. See this form, provided you have purchased the Swiss Travel Passes with SBB: https://www.sbb.ch/en/help-and-contact/refunds-compensation/refunds-compensation/refund-form.html Kind regards,
  Roland

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