You will find answers here to the most frequently asked questions on SBB Mobile.
Yes, you can find the seat reservation function in the ticket options under “More tickets and reservations” if this option is available for your chosen route.
Yes, you can buy regional transport tickets directly from the start screen or via the standard or touchscreen timetable.
Yes, it is again possible to store travelcard zones in the network or buy connecting tickets.
Yes. You can “edit travelers” in the ticket options. The system saves the passenger details entered. This means that you can easily buy tickets again for these people in future.
Yes. You can buy a ticket for dogs at half the price of a second class ticket. The ticket must bear the name of the person travelling (do not enter the dog’s name).
Yes. You can also view tickets that you purchased online in the app.
All tickets are listed under “Journeys and tickets”. iPhone users can also add all their purchased tickets directly to their Apple Wallet. These tickets will then appear automatically on the device’s home screen on the day that they are valid.
After logging in at sbb.ch/en/buying, all tickets are listed under “Orders”. It is not necessary to update there. You can then display the desired ticket in PDF format by clicking “Select” and print it by clicking “Print”.
Excluding the Saver Day Pass, promotional codes can be used for the entire product range on SBB Mobile.
Access and registration.
No. You have the option of buying tickets without registering. To do so, click “Buy as guest” when buying tickets.
Visit swisspass.chLink opens in new window. to request a new password. To do this, you’ll need the e-mail address that you entered when registering. If you don’t receive an e-mail, make sure that you entered your e-mail address correctly and that the e-mail hasn’t gone to your spam folder. If you have also forgotten the e-mail address that you used to register, please open a new account.
To change your e-mail address, go to “My settings” and “Change login details” in the menu. Then click on “Change login e-mail”.
To change your password, go to “My settings” and “Change login details” in the menu. Then click on “Change password”.
Some data cannot be encrypted securely on older Android devices. For this reason, we do not store sensitive data on these smartphones and their owners must log in with their username and password whenever they purchase a ticket using SBB Mobile. This mainly affects smartphones running Android 4.1 and 4.2.
The Fairphone 1 on Android 4.2.2 gives the user direct root access. As this poses a general security risk, the user is prompted to accept it before using their SwissPass login.
You must buy your ticket before you begin your journey (actual departure time of the train).
You can buy supersaver tickets until one hour before the train departs. These tickets are no longer available after this point.
Tickets can be purchased a maximum of 60 days in advance. This reduces the chance that you will be unable to make your chosen journey and have to change your booking. Tickets bought with SBB Mobile can be refunded in accordance with T600.9. Supersaver tickets and Saver Day Passes are only refunded in certain exceptional cases.
Saver Day Passes are only available when booking in advance: from 30 days in advance up to the day before travel. They cannot be purchased on the day of travel.
Yes. Instead of entering your password, you can use the fingerprint sensor on your device (iPhone 5S or newer and various Android models) to confirm your ticket purchase with your fingerprint. To do this, activate the function “Touch ID” under “My settings” and “More settings”.
You can pay for tickets purchased through SBB Mobile in the following ways:
Credit cards & Apple Pay:
American Express Switzerland
Debit cards from other providers are not accepted.
Prepaid cards from other providers are not accepted.
E-voucher (not currently available)
Validity and refunds.
Tickets purchased via your smartphone are personal and non-transferable and are only valid in conjunction with a valid form of ID belonging to the person travelling (passport, identity card, driving licence). (If you have a Half-Fare/GA travelcard, this is also a valid form of ID.)
If you have a travelcard on the SwissPass and have bought a ticket that is linked to it, from the beginning of November 2017 you will be able to simply show the ticket in the app. You need to have logged in with your SwissPass login to do so. Once you’ve done this, there’s no need to show your SwissPass card. If you can’t get an online connection while your ticket is being checked, you must show your SwissPass or another official form of ID if requested to do so by the inspector.
Tickets purchased through SBB Mobile are valid for the calendar day that was selected at the time of purchase for each journey made. It is not possible to change your journey or exchange your ticket after purchasing. If you do not return on the same day or by 5 a.m. the following day, please buy a new single ticket for your journey. Please note that regional transport tickets have time limits.
No. Tickets bought with the app are personal and are not transferable. For this reason, you must present a valid form of personal ID (passport, ID card) during ticket inspection. If you have a Half-Fare/GA travelcard, this is also a valid form of ID.
Yes, you can forward these tickets. However, they are personal and the name and date of birth must be entered correctly. The recipient of the ticket must then be able to show a valid form of personal ID (passport, identity card, driving licence, Half-Fare/GA travelcard) along with the ticket and the details on the two must match.
Tickets bought with SBB Mobile can be refunded in accordance with T600.9. Supersaver tickets and Saver Day Passes are only refunded in the following instances:
Duplicate tickets purchased (travel date, route and passenger – full name and date of birth – are identical).
Ticket purchased for the wrong customer group (1-day travelpass without the Half-Fare travelcard or full fare instead of discounted).
Proven inability to travel (illness, accident or death).
Subsequent purchase of personal travelcards for at least 12 months (as per Tariff 600.9, paragraph 16.0). The name on the ticket bought on SBB Mobile must match the one on the travelcard and the same ticket can only be shown once. The OT number must be checked.
Tickets with incorrect personal details (surname, first name or date of birth, if an obvious error has been made). Tickets can only be refunded if customers can show that they purchased the correct ticket afterwards.
Ticket on which an incorrect date has been entered in error: a refund is only available before the ticket travel date. The purchase of a new ticket must be able to be proven.
The following conditions also apply to supersaver tickets:
If customers miss their booked connection or want to travel at another time, they can purchase a ticket at the standard tariff and obtain a refund for the supersaver ticket after the journey. To do this, customers must show both their original supersaver ticket with confirmation from the member of the sales or ticket inspection staff and the original ticket at the standard tariff. Only tickets with completely identical routes can be refunded.
Tickets which are not for the route according to the tariff, provided the ticket inspector has confirmed that the ticket has not been used.
The GPS function must be active for the “take me home” function to work properly – SBB Mobile needs it to find the nearest train stop. This also applies if you want to display the nearest train stop in the timetable.
The SBB Mobile app needs to be able to access online timetable and ticket data in order to answer your queries.
SBB Mobile supports German, French, Italian and English. You can select the language via the general language settings on your smartphone.
If you choose a language other than German, French, Italian or English here, SBB Mobile will generally be displayed in English.
If you haven’t found the answer in our FAQs, we would be happy to offer further assistance.