You will find answers to the most frequently asked questions about SBB Mobile and SBB Preview here.
Timetable features.
When you have found a suitable connection for your journey, you can add your journeys on the start screen by swiping right. During the journey, you will get information about delays, platform changes or interconnection times concerning your selected route on the start screen.
Individually customise the tiles in your touch timetable with your most important stops. You can even save private photos. Press on a tile for a bit longer until it starts to “dance”, then tap the pen symbol in the bottom right-hand corner.
Choose your connection from the timetable. In the details view of the connection, you can share your journey with your contacts or save it in the calendar using the symbol with the three dots in the top right-hand corner.
In order to find out, for example, where 1st class, the coach for bike transport or the family compartment will be located on the platform, simply swipe left in the details overview of your connection to show the train formation. Please note that the train formation for the current day will be displayed in the app.
Purchase tickets with SBB Mobile.
Up to the beginning of the journey or just before the train departs.
You can purchase the following tickets with SBB Mobile:
Standard tickets for journeys within Switzerland
All regional transport tickets for all regions in Switzerland
Supersaver tickets and Saver Day Passes
City-City tickets
Day Pass for the Half-Fare travelcard
Class upgrades
Night supplements
Day Pass Children / Day Pas for dogs / Day Pass Bike
Bike and seat reservations
Supersaver tickets are shown with a % symbol in the service overview in the timetable enquiry, as long as they are still available. Supersaver tickets are only available up to one hour before the train departs. After that, they are no longer available. Please note that supersaver tickets are limited to a specific train and are only valid for the selected connection.
The easiest way to purchase Saver Day Passes is in the app using the tile “Day Passes for Switzerland”. Saver Day Passes are only available when booking in advance: from 60 days in advance up to the day before travel. They cannot be purchased on the day of travel.
You can find the seat and bike space reservation function in the ticket options under “More tickets and reservations” (if this option is available for your chosen route).
The quickest way to buy tickets for your region is on the start screen using the quick select module, which offers you the best zone ticket based on your current location. Otherwise you can also purchase regional transport tickets via the timetable by entering your chosen route.
To purchase zone upgrades in the app, you need to enter your regional travelcard via the menu item “My regional travelcards”. Then your travelcard will be taken into account in your connection enquiry and the corresponding zone upgrade will be suggested.
In the ticket options, you can type in your corresponding fellow travellers and add them in “edit travellers”. The system saves the passenger details entered. This means that you can easily buy tickets again for these people in future.
You can buy a ticket for dogs at half the price in second class. The ticket must bear the name of the person travelling (do not enter the dog’s name).
Yes, as long as you purchased them using the same SwissPass login. All tickets are listed under the tile “Journeys and tickets”. iPhone users can also add all their purchased tickets directly to the Apple Wallet. These tickets will then appear automatically on the device’s home screen on the day that they are valid.
You can pay for tickets purchased through SBB Mobile in the following ways:
Invoice.
Monthly invoice.
Credit cards, TWINT & Apple Pay.
MasterCard.
Visa.
American Express Switzerland.
Diners Club.
MyOne.
TWINT.
Apple Pay.
Debit cards.
PostFinance card.
Reka card.
Debit cards from other providers are not accepted.
Prepaid cards.
MasterCard.
Visa.
Prepaid cards from other providers are not accepted.
After logging in at sbb.ch/en/buying, all tickets are listed under “Orders”. It is not necessary to update them there. You can then display the desired ticket in PDF format by clicking “Select” and print it by clicking “Print”.
Excluding the Saver Day Pass, promotional codes can be used for the entire product range on SBB Mobile.
Yes. Instead of entering your password, you can use the fingerprint sensor on your device (iPhone 5S or newer and various Android models) to confirm your ticket purchase with your fingerprint. Activate the function “Face ID/fingerprint” in “My settings” and “More settings”.
Validity and refunds.
Tickets purchased on SBB.ch and in the SBB Mobile and SBB Preview apps can be refunded in accordance with tariff T600.9.
You can request a refund for your tickets in the SBB Mobile and SBB Preview apps themselves. To do this, click on the three dots on the ticket screen and select the item “Refund ticket”. Fill in all the required information and our customer service will get back to you after reviewing the application.
Note: Supersaver tickets and Saver Day Passes are only refunded in the following instances:
Duplicate tickets purchased (travel date, route and passenger – full name and date of birth – are identical).
Ticket purchased for the wrong customer group (1-day travelpass without the Half-Fare travelcard or full fare instead of discounted).
Proven inability to travel (illness, accident or death).
Subsequent purchase of personal travelcards for at least 12 months (as per Tariff 600.9, paragraph 16.0). The name on the ticket bought on SBB Mobile/SBB Preview must match the one on the travelcard and the same ticket can only be shown once. The OT number must be checked.
Tickets with incorrect personal details (surname, first name or date of birth, if an obvious error has been made). Tickets can only be refunded if customers can show that they purchased the correct ticket afterwards.
Ticket on which an incorrect date has been entered in error: a refund is only available before the ticket travel date. The purchase of a new ticket must be able to be proven.
The following conditions also apply to supersaver tickets:
If you miss your booked connection or would like to travel at a different time, buy a ticket at the normal fare and get a refund for the economy ticket after your journey. To be reimbursed, you must present both the original economy ticket with confirmation from the sales staff or ticket inspector and the original standard fare ticket. Only tickets with completely identical routes can be refunded.
Tickets purchased through SBB Mobile are valid for the calendar day that was selected at the time of purchase for each journey made. It is not possible to change your journey or exchange your ticket after purchasing. If you do not return on the same day or by 5 a.m. the following day, please buy a new single ticket for your journey. Please note that regional transport tickets have time limits.
No. Tickets bought with the app are personal and are not transferable. For this reason, you must present a valid form of personal ID (passport, ID card) during ticket inspection. If you have a Half-Fare/GA travelcard, this is also a valid form of ID.
Yes, you can forward these tickets. However, they are personal and the name and date of birth must be entered correctly. The recipient of the ticket must then be able to show a valid form of personal ID (passport, identity card, driving licence, Half-Fare/GA travelcard) along with the ticket and the details on the two must match.
Tickets purchased via your smartphone are personal and non-transferable and are only valid in conjunction with a valid form of ID belonging to the person travelling (passport, identity card, driving licence). (If you have a Half-Fare/GA travelcard, this is also a valid form of ID.)
If you have a travelcard on the SwissPass and have bought a ticket that is linked to it, from the beginning of November 2017 you will be able to simply show the ticket in the app. You need to have logged in with your SwissPass login to do so. Once you’ve done this, there’s no need to show your SwissPass card. If you can’t get an online connection while your ticket is being checked, you must show your SwissPass or another official form of ID if requested to do so by the inspector.
Access and registration.
No. You have the option of buying tickets without registering. To do so, click “Buy as guest” when buying tickets.
Visit swisspass.chLink opens in new window. to request a new password. To do this, you’ll need the e-mail address that you entered when registering. If you don’t receive an e-mail, make sure that you entered your e-mail address correctly and that the e-mail hasn’t gone to your spam folder. If you have also forgotten the e-mail address that you used to register, please open a new account.
To change your e-mail address, go to “My settings” and “Change login details” in the menu. Then click on “Change login e-mail”.
To change your password, go to “My settings” and “Change login details” in the menu. Then click on “Change password”.
Some data cannot be encrypted securely on older Android devices. For this reason, we do not store sensitive data on these smartphones and their owners must log in with their username and password whenever they purchase a ticket using SBB Mobile. This mainly affects smartphones running Android 4.1 and 4.2.
The Fairphone 1 on Android 4.2.2 gives the user direct root access. As this poses a general security risk, the user is prompted to accept it before using their SwissPass login.
Data security and authorisations.
All data is sent in encrypted format (SSL) and is only used to create and issue tickets.
The GPS function must be active for the “take me home” function to work properly – SBB Mobile needs it to find the nearest train stop. This also applies if you want to display the nearest train stop in the timetable.
Internet access.
The SBB Mobile app needs to be able to access online timetable and ticket data in order to answer your queries.
Features - “Repairs & Cleaning”.
You can find the feature in the menu of the SBB Mobile app under “Help and feedback”.
Please tell us about:
Excessive dirt at a station, including graffiti.
Faulty lights, monitors, display screens, loudspeakers, lifts, escalators and other electrical equipment that SBB is responsible for.
Validators and ticket machines that are not working properly but are not displaying an error message on-screen.
Dirty seats or toilets on our trains.
Faulty toilets, seats, doors, monitors and other display screens
Please contact the corresponding companies directly regarding the following issues:
Selecta for Selecta machines (hotline number shown on every machine).
Prontophot for photo booths (hotline number shown on every machine).
Newspaper boxes (see contact details for the relevant paper).
Faults and dirt in stations and trains that are operated by other railway companies.
You can report them directly via the SBB Mobile app using the “App Feedback” feature.
Do you have any questions? We would be happy to help you.
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