Help with purchasing tickets for Switzerland online.

Here you can find answers to questions about purchasing tickets for Switzerland online, payment methods, the validity of tickets and much more besides.


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E- voucher.

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Validity and refunds.

Technical requirements.

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Questions from the Community.

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    Author role: Neuer Autor


    there is no record of the payment in my credit card statement

    I paid for a train ticket with my card on 21.may.23 and received the ticket by email.However, there is no record of the payment in my credit card statement.Is there a problem with the payment system?Is my ticket still valid?The website states that "Due to technical problems, the purchasing of tickets via and SBB Mobile is currently limited." Is this the reason?I am not sure what to do now.

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    Author role: Neues Mitglied


    Gift ticket bought with halbtax to someone without halbtax

    I recently bought a ticket with halbtax but I am not able to use it. Can it be used by somebody else if they don't have halbtax? Is it possible to just pay the difference?

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    Author role: Neuer Autor


    saver day pass questions

    Hi,We are planning to stay in Zurich for three nights in the summer and want to plan a day trip to Lucern from Zurich. On the day in Lucern, I am thinking to visit Rigi mountain in the morning and the rest of the time in the city of Lucern. I have two kids, 12 and 14 years old. Should I buy saver day pass for adults and day pass for children? May I ask if saver day pass and children's day pass can cover all transportation, such as round way train tickets from Zurich to Lucern, the lift ticket to the top of Rigi Mountain, boat ticket from Lucern train station to the stop of the Rigi Mountain ?  


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