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SBB Customer Service.

Read about fare regulations and passenger rights or get in touch with us.

SBB Contact Center.

Order tickets, book seats, travel information.
More info about SBB Contact Center.
Travelling without a valid ticket.

Here you will find general information about costs, deadlines and the legal principles, ways of contacting us and answers to the most frequently asked questions (FAQs).
More info about Travelling without a valid ticket.
Praise and criticism.

Are you dissatisfied with a particular service? Did something make your day? Please contact us – we look forward to hearing from you.
More info about Praise and criticism.
Fare conditions.

Conditions for your journey.
More info about Fare conditions.
Passenger rights.

When the EU Regulation on the rights and obligations of passengers comes into force on 13 December 2009, new compensation rules will apply to international rail services originating or terminating in Switzerland.

More info about Passenger rights.