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SBB Customer Service.

Read about fare regulations or get in touch with us.

Help & Contact.

Do you have questions, need help or want to get in contact with us? We’re here to help you.
More info about Help & Contact.
Travelling without a valid ticket.

Here you will find general information about costs, deadlines and the legal principles, ways of contacting us and answers to the most frequently asked questions (FAQs).
More info about Travelling without a valid ticket.
Praise and complaints.

Would you like to make a complaint about a specific service? Or are you particularly pleased about something? Then do contact us – we are there to help you.
More info about Praise and complaints.
Fare conditions.

Conditions for your journey.
More info about Fare conditions.
SBB Community.

The SBB Community is your digital point of contact for your questions about rail and all the things that go with it. Register now and join in the discussion!
More info about SBB Community.