Questions and answers on the online purchase of tickets from SBB.
If you click on sbb.ch/en/tickets you have your ticket counter with you at home. You can buy tickets for Switzerland online and print them out yourself, including some tickets for Europe. You can order other tickets for Europe online, and the same also applies to the most important travelcards for Switzerland. All you need for this is a computer with Internet connection and a PDF reader installed, a laser or inkjet printer and a valid credit card (Visa, Mastercard, American Express Switzerland, Diners Club, myOne), debit card (Postfinance card, Reka card) or a prepaid card (Visa/Mastercard).
The purchasing of tickets at SBB.ch was updated so that multiple improvements could be introduced. Here are a few examples of the new features:
Faster, easier and more personal ticket purchasing.
Tickets can be purchased directly at www.sbb.ch and displayed on your laptop, tablet or smartphone – even without the app.
Supersaver tickets can be selected as an option directly during the purchasing process (if available).
Automatic via and ticket selection based on the chosen timetable connection.
Frequent travel companions can be recorded and saved directly to your account.
The GTC only need to be accepted once – this is then saved for future purchases.
Where available, the City-Ticket option can be selected and deselected directly when choosing the departure and arrival station for different days.
Go to SBB.ch for access to your own personal ticket counter at home. You can buy tickets online for travel within Switzerland, display them on the screen and present them on-screen during the ticket inspection or print them out yourself.
All you need is a device (PC, tablet, smartphone) with an Internet connection and a valid credit card (Visa, Mastercard, American Express Switzerland, Diners Club, myOne), debit card (PostFinance Card, Reka Card) or prepaid card (Visa/Mastercard).
Standard tickets for journeys within Switzerland.
1-day travelpasses for the Half-Fare travelcard.
1-day bike passes.
Seat reservations for journeys within Switzerland.
International tickets for Germany, Austria, for the TGV Lyria to Paris, for journeys to Italy aboard the EuroCity to Milan and Venice.
Numerous special offers.
The product range is continually being expanded. When buying tickets online, you can choose between the following options, depending on the offer:
Screenticket (to display on your device) or print out at home.
Collection at the train station.
Delivery by post.
Important: The system is unable to process a small number of routes involving certain fare networks, private railways or bus companies, and these routes are therefore not available online. Tickets for these routes can be purchased at ticket counters or local ticket machines or by phoning Rail Service on 0900 300 300 (CHF 1.19/min.).
Yes, at SBB.ch you can reserve seats online for up to five passengers for journeys within Switzerland. The reservation must be registered in the name of a person who is travelling. For the following reservations please contact Rail Service on 0900 300 300 (CHF 1.19/min.) or visit your local ticket counter.
Reservations for seats in the SBB dining car.
Reservations for more than five passengers.
Reservations for tourist lines (e.g. Glacier Express, GoldenPass, etc.).
You can reserve seats for international rail journeys online during ticket purchase.
Yes. You need the other person’s surname, first name and date of birth to do this.
If you want a group ticket for 10 people or more (with the same departure point and destination), the group journey toolLink opens in new window. is the easiest way to book your travel. The group journey tool can only be used for services within Switzerland. Bookings for international group journeys can only be made at ticket counters or by phoning Rail Service on 0900 300 300 (CHF 1.19/min.).
Yes. You can buy tickets for dogs online at half the price of a 2nd class ticket. The ticket must bear the name of the person travelling (do not enter the dog’s name).
This is currently only possible with the SBB Mobile Preview app. However, the tickets can be accessed directly at www.sbb.ch and shown to the train crew. In a few weeks it will again be possible to display tickets with the SBB Mobile app.
The only valid login for buying tickets at SBB.ch is the SwissPass login. Until now, there were several different logins on our website. The introduction of the SwissPass login means that there will be only one single login in future.
No, you don’t need a SwissPass in order to log in. It’s easy to register at SBB.ch. Alternatively, you can register when you buy a ticket.
No, but we recommend that you do register. This gives you the following advantages:
Your data is already stored and does not have to be entered again the next time you purchase a ticket online.
You can view your purchases and orders at any time and print out tickets that you’ve bought online again if you wish (e.g. if the first printout is illegible).
You can store your payment method and set it as your default payment method for added convenience. This method is then used every time you make a purchase at SBB.ch or using the SBB Mobile app.
If there is any interruption during the payment process, you can check under “Orders” to see whether or not the transaction was successful.
You can also use your login in the SBB Mobile app and buy tickets there.
If you only make occasional online purchases at SBB, you can select the “Buy without logging in” option once you have chosen your ticket. However, if you choose this option, you will need to enter your address and payment details again each time you buy a ticket.
Please bear the following in mind when you register:
Passwords are case-sensitive.
Your password must contain at least 8 and no more than 50 characters.
Your password must contain at least one number and one letter (no umlauts).
Please note the following points when registering:
Capital/small letters to be used as appropriate.
The password must consist of at least 6 letters.
The password must include at least one number and one letter (no accents).
The password should not include your user name.
Your username cannot be changed. However, you can open a new account with a new username and a new e-mail address.
You can change your password at SBB.ch. Go to “My Account” – “Security Settings”. Please note that if you change your password, the payment method stored in your account will be automatically deleted for security reasons.
a computer, tablet or smartphone with an Internet connection.
an up-to-date Internet browser.
a valid e-mail address so that we can send you a confirmation.
a credit card (Visa, Mastercard, American Express Switzerland, Diners Club, myOne), debit card (PostFinance Card, Reka Card) or prepaid card (Visa/Mastercard).
a PDF reader and a printer (inkjet or laser printer) to print out your ticket.
You can buy tickets online and print them out yourself right up until a few minutes before departure. Please note that only some international tickets are available online for printing out yourself or displaying via the app. We therefore recommend that you order international tickets at SBB.ch no later than three working days before your journey.
You have 4 options for presenting your ticket for inspection on the train:
Log in to your account at www.sbb.ch/en/buying. You can view your ticket under “Orders” directly on your desktop, tablet or smartphone and present it to the train crew for inspection.
After buying a ticket online, you can download it by clicking on the download link displayed. You can then print it out using your PDF reader’s print function (please do not use your browser’s print function).
When you are logged in to sbb.ch/en/buying, you will find “Orders” under “Login”. Select the ticket you want. You can open it and print it out again at any time.
If you purchased your ticket online without logging in, please follow the link in your confirmation e-mail to download and print out your ticket.
The ticket can also be displayed via the SBB Mobile Preview app. This function will also be available for the SBB Mobile app at a later date.
You can also ask a member of SBB staff at the counter to print out a ticket that you purchased online for you. There is a fee of CHF 5 for this service.
After buying a ticket online, you can download it by clicking on the download link displayed. You will see your ticket under “Orders”. If the ticket is listed there, the transaction has been successfully completed. If the ticket that you have just purchased is not listed, click on “Update tickets”. If you have not received a confirmation e-mail and the ticket you have purchased is not displayed, the transaction was not completed and no payment was charged to your card.
Tickets can be purchased a maximum of 30 days in advance, since this reduces the chance that you will be unable to make your chosen journey and have to change your booking. Tickets purchased online can only be refunded in certain exceptional cases. You can find the full conditions here. There are no price changes for standard tickets for travel within Switzerland.
Tickets purchased online
can be bought via the Internet until shortly before departure.
can be displayed directly on your desktop or on your tablet/smartphone or printed out. They can be displayed even without SBB Mobile.
are personal, i.e. they are only valid in conjunction with a form of personal ID (passport, ID card, driving licence, Half-Fare travelcard, GA travelcard).
are dated and valid for a limited timeThe tickets are only valid for one calendar day for each journey. Furthermore, the days of travel must be specified at the time of purchase. It is not possible to change your journey or exchange your ticket after purchasing. Tickets purchased online for regional fare networks may have a different period of validity (e.g. 2 hours, 24 hours, etc.)..
At SBB.ch you have the following options for paying for your online purchase:
American Express Switzerland.
Debit cards from other providers are not accepted.
Prepaid cards from other providers are not accepted.
Other payment methods.
If you wish to pay with a PostFinance Card, you must identify yourself with the PostFinance card reader when registering. After a one-time registration process with the reader in the secure PostFinance environment, no further verification is required for payments, and tickets purchased using the SBB Mobile app will be paid for with the registered PostFinance Card. For security reasons, PostFinance has set a limit of CHF 500 per month. If the limit is exceeded, you must identify yourself with the card reader each time you buy a ticket.
Debit cards and prepaid cards from other providers are not accepted. Purchase on account is not yet possible.
This can be redeemed directly at sbb.ch/en/buying. The promotional code is then only valid for the items shown.
The e-voucher can be redeemed on the payment screen before the purchase is completed. You can either use it to pay the full amount or pay the remaining amount with your desired payment method. If you do not redeem the whole e-voucher, you will receive an e-mail with the remaining amount of the voucher.
If you have not received an e-mail with the download link after making an online purchase and if the ticket you purchased online is not displayed under “Orders”, the transaction was not completed and no payment was charged to your card.
If you have any other questions about your payment method, please contact your bank.
For tickets purchased online, the ticket itself acts as your sales receipt. No separate receipt is available for private customers. If your company would like to receive VAT statements for its business trips, we recommend SBB Businesstravel, our corporate customer portal.
You have the following options for retrieving tickets that you have already bought:
Log in at SBB.ch with your username and password. You can find a list of the tickets you have purchased online under “Login” – “Orders”. To see the details of individual purchases, click on “Print tickets”. Please note that international tickets do not include VAT.
If you want to add or delete a payment method, use your password to log in at sbb.ch/en/buying and go to “User account” – “Payment method”. Please delete the existing payment method and enter the details of your new one.
If you want to change your travel companions’ data, log in with your password at sbb.ch/en/buying and go to “User account” – “Travel companions”. You can change, re-enter or delete the data.
Downloading and printing.
If you are unable to download the ticket you purchased online via the download link displayed, you can download it and print it out by clicking on the link in the confirmation e-mail. If you have not received an e-mail, check that you have entered your e-mail address correctly and that the confirmation e-mail has not gone to your spam folder.
When you are logged in to SBB.ch, you will find “Orders” under “Login”. Select the ticket you want. You can open it and print it out again at any time.
You need a PDF reader to display and print out tickets purchased online.
Yes, the Screenticket is displayed directly in the order confirmation e-mail, provided it is one of the following tickets:
Standard tickets for Switzerland
Regional network offers
You will also find a link in the e-mail which you can use to print out the ticket.
If it is a different product, the confirmation e-mail does not count as a ticket. You must then show your ticket.
You must present either your device displaying the valid ticket or the A4 printout of the ticket to the ticket inspector.
Please print out tickets purchased online on either a laser or an inkjet printer only (do not print in draft or economy mode). Tickets printed on a fax machine or another device are not accepted as valid.
Tickets purchased online must be printed out full size (not scaled) on white, previously unused A4 paper in portrait format. The print size must not be changed. The advertising in the lower third of the printout may be detached. The (12-digit) ticket ID in the top right-hand corner of your ticket must be fully legible. Printouts which are smudged or incomplete will not be accepted as valid.
Please print out the ticket purchased online by using your PDF reader’s print function.
You have 2 options:
Display the ticket under “Login” on your smartphone/tablet or desktop or via the SBB Mobile app. Depending on the offer, the ticket is also displayed directly in the confirmation e-mail.
Resolve printing problems.
You must have a PDF reader installed on your computer in order to display and print out the ticket. Here you can download Adobe Reader free of charge.
If you can display the ticket you have purchased but can’t print it out, it is likely that the problem lies with your printer or printer settings. You can save the ticket on your computer and print it out as soon as the problem with your printer has been resolved.
Always click on your PDF reader’s “Print” icon and not on the Internet browser’s print icon.
You can also save the ticket (PDF file) on a data carrier (e.g. a USB stick) and try printing it out on a different printer.
If you are still unable to print out the ticket you purchased online, please repeat the following four steps:
Open the ticket (log in to sbb.ch/en/buying. There under “User account” you will find “Orders”. Select the ticket you want – you can open it and print it out at any time.) Alternatively, you can also access your ticket via the link in your confirmation e-mail, e.g. if you purchased a ticket without logging in.
When the ticket is open, save it on your computer.
Open the saved ticket. Please make sure that the ticket is opened with your PDF reader. Click on your PDF reader’s printer icon or select “File” – “Print”.
A preview window will open, displaying the ticket you purchased online. Click on “Ok” to start printing.
At first this will only be possible for the SBB Mobile Preview app. Starting in late summer / early autumn 2017, this function will also be available for the SBB Mobile app.
Validity and refunds.
Tickets purchased online are personal and non-transferable and are only valid in conjunction with a valid form of ID belonging to the person travelling (passport, identity card, driving licence). If you have a Half-Fare/GA travelcard, this is also a valid form of ID.
They are valid for the calendar day that was selected at the time of purchase for each journey made. Different periods of validity may apply to tickets purchased online for Europe, depending on the fare selected. It is generally not possible to change your journey or exchange your ticket after purchasing. A return journey within 10 days can only be selected for tickets for a distance of more than 116 km. For shorter routes, the outward and return journeys must be purchased separately, if these are not on the same day or before 5 a.m. on the following day. Additional terms and conditions for standard Swiss tickets:
Please note that regional transport tickets may have time limits.
As a general rule, you cannot buy tickets online any earlier than 30 days prior to your date of travel.
No. Tickets purchased online are personal and are not transferable. For this reason, you must present a valid form of personal ID (passport, ID card, driving licence) to the ticket inspector. If you have a Half-Fare/GA travelcard, this is also a valid form of ID.
Important: Please always present your Half-Fare/GA travelcard as well as your ticket.
Only in the following cases:
Proven inability to travel (illness, accident or death).
No seats available in 1st class (confirmed by train crew).
Forgot GA or Half-Fare travelcard or point-to-point travelcard.
Duplicate tickets purchased (travel date, route and passenger – full name and date of birth – are identical).
Tickets with incorrect personal details (surname, first name or date of birth, if an obvious error has been made).
Tickets with an incorrect date, provided the journey to the destination on the ticket is no longer possible on this day according to the timetable. Example: The ticket is purchased online at 11.40 p.m. for the same day, but the last train to the chosen destination already left at 11.30 p.m. This means it is no longer possible to travel to the chosen destination on the selected date. To obtain a refund, customers must be able to show that they have purchased a new, correct ticket.
Ticket purchased for the wrong customer group (1-day travelpass without the Half-Fare travelcard or full fare instead of discounted).
Reconnaissance trip as part of a group journey.
Refund after subsequent purchase of personal travelcards for at least 12 months.
If you have purchased a ticket online and have not used it for one of the reasons listed above, fill in the online refund request form. A processing fee will be charged for refunds.
You have 4 options:
If you were logged in when you purchased the ticket: Display the ticket under “Orders” at www.SBB.ch.
You can access the ticket you purchased online using the SBB Mobile (Preview) app.
The ticket that you purchased online can be printed out at the counter for you. There is a fee of CHF 5 for this service. (This means that you do not have to buy another ticket or apply for a refund and pay the relevant fee.)
You buy another ticket from a ticket machine or at the counter prior to the departure of your chosen public transport service. You can then apply for a refund for the unused ticket purchased online. To apply for a refund, fill in the online refund request form. A processing fee will be charged for the refund.
If you are unable to present a valid ticket to the ticket inspector, you will have to buy a ticket on the spot and you will generally also have to pay a surcharge. If you are using a form of public transport with “self-service validation” (e.g. S-Bahn, urban local services, etc.) and you are unable to present a valid ticket when a random inspection is carried out, you will be considered to be travelling without a valid ticket and will be prosecuted accordingly.
Yes, this is possible. Please make sure that you show the train crew the “ticket for inspection”. The PDF under “Print tickets” is not valid for the inspection.
All data is sent in encrypted format (SSL) and is only used to create and issue tickets. You can find further information in SBB’s data protection policy.
If you haven’t found the answer in our FAQs, we would be happy to offer further assistance.